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Is there an Particle outage?

Particle status: Systems Active

Last checked: 9 minutes ago

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Particle outages and incidents

Outage and incident data over the last 30 days for Particle.

There have been 3 outages or incidents for Particle in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Particle

Outlogger tracks the status of these components for Xero:

Cellular Connectivity Active
Integrations Active
Management Console Active
REST API Active
Wi-Fi Connectivity Active
build.particle.io Active
community.particle.io Active
docs.particle.io Active
store.particle.io Active
www.particle.io Active
Particle CLI Active
Particle Workbench Active
2G/3G EMEA Active
2G/3G NorAm Active
B Series B523 SoM or Tracker T523 SoM Active
E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) Active
Ether SIM Active
SIM state management Active
Component Status
Cellular Connectivity Active
Integrations Active
Management Console Active
REST API Active
Wi-Fi Connectivity Active
Active
build.particle.io Active
community.particle.io Active
docs.particle.io Active
store.particle.io Active
www.particle.io Active
Active
Particle CLI Active
Particle Workbench Active
Active
2G/3G EMEA Active
2G/3G NorAm Active
B Series B523 SoM or Tracker T523 SoM Active
E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) Active
Ether SIM Active
SIM state management Active

Latest Particle outages and incidents.

View the latest incidents for Particle and check for official updates:

Updates:

  • Time: Nov. 22, 2023, 10:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 22, 2023, 7:09 p.m.
    Status: Investigating
    Update: We are investigating a small dropoff of devices in France connecting via Orange. Only B524s appear to be affected at this time. We will post an update once we have more information.

Updates:

  • Time: Nov. 22, 2023, 10:05 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 22, 2023, 7:09 p.m.
    Status: Investigating
    Update: We are investigating a small dropoff of devices in France connecting via Orange. Only B524s appear to be affected at this time. We will post an update once we have more information.

Updates:

  • Time: Nov. 29, 2023, 5:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2023, 1:56 a.m.
    Status: Monitoring
    Update: New SIM actions are processing normally. Some enqueued SIM deactivations will be processed over the next few days, please reach out should you have urgent need regarding this activity specifically.
  • Time: Nov. 20, 2023, 9:26 p.m.
    Status: Identified
    Update: Particle has identified root cause and is beginning to process the backlog of requests. Note, this backlog is quite large, so it make take some time for your request to go through. We will move the state of this issue to monitoring once a significant portion of requests have been executed.
  • Time: Nov. 20, 2023, 7:31 p.m.
    Status: Identified
    Update: We are seeing broader impact to SIM state management beyond EtherSIM and deactivations are also impacted. We have escalated internally and engineering teams are engaged. We will provide updates ASAP.
  • Time: Nov. 20, 2023, 7:30 p.m.
    Status: Identified
    Update: We are seeing broader impact to SIM state management beyond EtherSIM and deactivations are also impacted. We have escalated internally and engineering teams are engaged. We will provide updates ASAP.
  • Time: Nov. 20, 2023, 6:48 p.m.
    Status: Identified
    Update: Particle has identified an outage affecting our telephony provider's ability to validate SIM activations on EtherSIM devices. Please stand by for an update.

Updates:

  • Time: Nov. 29, 2023, 5:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 21, 2023, 1:56 a.m.
    Status: Monitoring
    Update: New SIM actions are processing normally. Some enqueued SIM deactivations will be processed over the next few days, please reach out should you have urgent need regarding this activity specifically.
  • Time: Nov. 20, 2023, 9:26 p.m.
    Status: Identified
    Update: Particle has identified root cause and is beginning to process the backlog of requests. Note, this backlog is quite large, so it make take some time for your request to go through. We will move the state of this issue to monitoring once a significant portion of requests have been executed.
  • Time: Nov. 20, 2023, 7:31 p.m.
    Status: Identified
    Update: We are seeing broader impact to SIM state management beyond EtherSIM and deactivations are also impacted. We have escalated internally and engineering teams are engaged. We will provide updates ASAP.
  • Time: Nov. 20, 2023, 7:30 p.m.
    Status: Identified
    Update: We are seeing broader impact to SIM state management beyond EtherSIM and deactivations are also impacted. We have escalated internally and engineering teams are engaged. We will provide updates ASAP.
  • Time: Nov. 20, 2023, 6:48 p.m.
    Status: Identified
    Update: Particle has identified an outage affecting our telephony provider's ability to validate SIM activations on EtherSIM devices. Please stand by for an update.

Updates:

  • Time: Oct. 18, 2023, 1:32 p.m.
    Status: Resolved
    Update: This issue was solved and all sim cards pending was processed properly.
  • Time: Oct. 17, 2023, 8:43 p.m.
    Status: Identified
    Update: Particle has identified SIM Activation and Deactivation delays with one of its providers. We are experiencing a SIM state management outage affecting E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1). Connectivity is not affected. Online devices are not affected. Particle is actively working with our MVNO partners to address the situation.

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Frequently Asked Questions - Particle

Is there a Particle outage?
The current status of Particle is: Systems Active
Where can I find the official status page of Particle?
The official status page for Particle is here
How can I get notified if Particle is down or experiencing an outage?
To get notified of any status changes to Particle, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Particle every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Particle do?
Particle enables connectivity for innovative companies' machines, vehicles, and products.

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