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Is there an Phenom outage?

Phenom status: Systems Active

Last checked: 12 minutes ago

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Phenom outages and incidents

Outage and incident data over the last 30 days for Phenom.

There have been 5 outages or incidents for Phenom in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phenom

Outlogger tracks the status of these components for Xero:

Analytics (MX) Active
Analytics (MX)-Staging Active
Analytics (MX)-Staging-US-Z Active
Analytics (MX)-US-Z Active
Chabots (CX) Active
Chabots (CX)-Staging Active
Chabots (CX)-Staging-US-Z Active
Chabots (CX)-US-Z Active
CMS (CX) Active
CMS (CX)-Staging Active
CMS (CX)-Staging-US-Z Active
CMS (CX)-US-Z Active
External career Sites (CX) Active
External career Sites (CX)-Staging Active
External career Sites (CX)-Staging-US-Z Active
External career Sites (CX)-US-Z Active
Hiring Manager (MX) Active
Hiring Manager (MX)-Staging Active
Hiring Manager (MX)-Staging-US-Z Active
Hiring Manager (MX)-US-Z Active
Internal Mobility (EX) Active
Internal Mobility (EX)-Staging Active
Internal Mobility (EX)-Staging-US-Z Active
Internal Mobility (EX)-US-Z Active
Job Feeds Active
Job Feeds-US-Z Active
Phenom corporate website Active
Scheduling-Staging-US-Z Active
Scheduling-US-Z Active
Search Active
Search-Staging Active
Search-Staging-US-Z Active
Search-US-Z Active
User Management (Service Hub) Active
User Management (Service Hub)-Staging Active
User Management (Service Hub)-Staging-US-Z Active
User Management (Service Hub)-US-Z Active
Apply-CA Active
Apply-CR Active
Apply-EU Active
Apply-IN Active
Apply-Staging-CA Active
Apply-Staging-EU Active
Apply-Staging-IN Active
Apply-Staging-US Active
Apply-Staging-US-Z Active
Apply-US Active
Apply-US-Z Active
CRM-CA Active
CRM-CR Active
CRM-EU Active
CRM-IN Active
CRM-Staging-CA Active
CRM-Staging-EU Active
CRM-Staging-IN Active
CRM-Staging-US Active
CRM-Staging-US-Z Active
CRM-US Active
CRM-US-Z Active
Hiring Status-CA Active
Hiring Status-CR Active
Hiring Status-EU Active
Hiring Status-IN Active
Hiring Status-Staging-CA Active
Hiring Status-Staging-EU Active
Hiring Status-Staging-IN Active
Hiring Status-Staging-US Active
Hiring Status-Staging-US-Z Active
Hiring Status-US Active
Hiring Status-US-Z Active
Jobpull-CA Active
Jobpull-CR Active
Jobpull-EU Active
Jobpull-IN Active
Jobpull-Staging-CA Active
Jobpull-Staging-EU Active
Jobpull-Staging-IN Active
Jobpull-Staging-US Active
Jobpull-Staging-US-Z Active
Jobpull-US Active
Jobpull-US-Z Active
Platform-CA Active
Platform-CR Active
Platform-EU Active
Platform-IN Active
Platform-Staging-CA Active
Platform-Staging-EU Active
Platform-Staging-IN Active
Platform-Staging-US Active
Platform-US Active
Platform-Staging-US-Z Active
Platform-US-Z Active
Scheduling-CA Active
Scheduling-CR Active
Scheduling-EU Active
Scheduling-IN Active
Scheduling_US Active
Scheduling-Staging_CA Active
Scheduling-Staging_CR Active
Scheduling-Staging_EU Active
Scheduling-Staging_IN Active
Scheduling-Staging_US Active
Customer Care Portal Active
Phenom Community Active
Phenom Explorer Active
Component Status
Analytics (MX) Active
Analytics (MX)-Staging Active
Analytics (MX)-Staging-US-Z Active
Analytics (MX)-US-Z Active
Chabots (CX) Active
Chabots (CX)-Staging Active
Chabots (CX)-Staging-US-Z Active
Chabots (CX)-US-Z Active
CMS (CX) Active
CMS (CX)-Staging Active
CMS (CX)-Staging-US-Z Active
CMS (CX)-US-Z Active
External career Sites (CX) Active
External career Sites (CX)-Staging Active
External career Sites (CX)-Staging-US-Z Active
External career Sites (CX)-US-Z Active
Hiring Manager (MX) Active
Hiring Manager (MX)-Staging Active
Hiring Manager (MX)-Staging-US-Z Active
Hiring Manager (MX)-US-Z Active
Internal Mobility (EX) Active
Internal Mobility (EX)-Staging Active
Internal Mobility (EX)-Staging-US-Z Active
Internal Mobility (EX)-US-Z Active
Job Feeds Active
Job Feeds-US-Z Active
Phenom corporate website Active
Scheduling-Staging-US-Z Active
Scheduling-US-Z Active
Search Active
Search-Staging Active
Search-Staging-US-Z Active
Search-US-Z Active
User Management (Service Hub) Active
User Management (Service Hub)-Staging Active
User Management (Service Hub)-Staging-US-Z Active
User Management (Service Hub)-US-Z Active
Active
Apply-CA Active
Apply-CR Active
Apply-EU Active
Apply-IN Active
Apply-Staging-CA Active
Apply-Staging-EU Active
Apply-Staging-IN Active
Apply-Staging-US Active
Apply-Staging-US-Z Active
Apply-US Active
Apply-US-Z Active
Active
CRM-CA Active
CRM-CR Active
CRM-EU Active
CRM-IN Active
CRM-Staging-CA Active
CRM-Staging-EU Active
CRM-Staging-IN Active
CRM-Staging-US Active
CRM-Staging-US-Z Active
CRM-US Active
CRM-US-Z Active
Active
Hiring Status-CA Active
Hiring Status-CR Active
Hiring Status-EU Active
Hiring Status-IN Active
Hiring Status-Staging-CA Active
Hiring Status-Staging-EU Active
Hiring Status-Staging-IN Active
Hiring Status-Staging-US Active
Hiring Status-Staging-US-Z Active
Hiring Status-US Active
Hiring Status-US-Z Active
Active
Jobpull-CA Active
Jobpull-CR Active
Jobpull-EU Active
Jobpull-IN Active
Jobpull-Staging-CA Active
Jobpull-Staging-EU Active
Jobpull-Staging-IN Active
Jobpull-Staging-US Active
Jobpull-Staging-US-Z Active
Jobpull-US Active
Jobpull-US-Z Active
Active
Platform-CA Active
Platform-CR Active
Platform-EU Active
Platform-IN Active
Platform-Staging-CA Active
Platform-Staging-EU Active
Platform-Staging-IN Active
Platform-Staging-US Active
Platform-US Active
Active
Platform-Staging-US-Z Active
Platform-US-Z Active
Active
Scheduling-CA Active
Scheduling-CR Active
Scheduling-EU Active
Scheduling-IN Active
Scheduling_US Active
Active
Scheduling-Staging_CA Active
Scheduling-Staging_CR Active
Scheduling-Staging_EU Active
Scheduling-Staging_IN Active
Scheduling-Staging_US Active
Active
Customer Care Portal Active
Phenom Community Active
Phenom Explorer Active

Latest Phenom outages and incidents.

View the latest incidents for Phenom and check for official updates:

Updates:

  • Time: Sept. 27, 2024, 3:54 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the solution we implemented for the recent issue has been successful. We are resuming normal operations for the JTC subscription, and all emails generated from the JTC subscriptions are now being processed as expected. Additionally, we have begun reprocessing the data for candidates who joined your talent community during the incident period, which is expected to be completed over the weekend. Rest assured that no data was compromised during this time, and we will continue to monitor our systems closely. We appreciate your patience and understanding throughout this process. If you have any questions or concerns, please don't hesitate to reach out the Global Customer Care team.
  • Time: Sept. 26, 2024, 8:06 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 26, 2024, 8:04 p.m.
    Status: Identified
    Update: We have identified the cause of this incident as a random bot attack on the JTC subscription for some Phenom customers. Our investigation has shown that the impact is that invalid emails with invalid email templates which used the JTC subscription as a sending mechanism. At this time we have implemented a solution, which we will monitor for the next couple of hours. Our investigation has shown that no data was compromised, candidates who have joined our customer’s talent community during this time will need to be reprocessed into the platform and a confirmation email will be sent. As a precautionary measure, we are continuing the temporary pause for all emails generated from the JTC subscriptions until a long term solution is in place. We will provide a more detailed update on next steps tomorrow, Friday EST. Thank you for your patience and understanding as we work to ensure the integrity of our services.
  • Time: Sept. 26, 2024, 6:56 p.m.
    Status: Investigating
    Update: We have narrowed down the cause of the issue involving invalid email subscriptions originating from the Join Talent Community (JTC) form for a select group of Phenom customers and we are currently evaluating potential solutions. As a precautionary measure, we are continuing the temporary pause for all emails generated from the JTC form to prevent further invalid subscriptions until a solution is implemented. Our team is working diligently to resolve the issue, and we are committed to keeping our customers informed throughout this process. We will provide the next update within 1 hour. Thank you for your patience and understanding as we work to ensure the integrity of our services.
  • Time: Sept. 26, 2024, 6:02 p.m.
    Status: Investigating
    Update: We are continuing the investigation of the issue involving invalid email subscriptions originating from the Join Talent Community (JTC) form for a select group of Phenom customers. As a precautionary measure, we are continuing the temporary pause for all emails generated from the JTC form to prevent further invalid subscriptions. Our team is working diligently to resolve the issue, and we are committed to keeping our customers informed throughout this process. We will provide the next update within 1 hour. Thank you for your patience and understanding as we work to ensure the integrity of our services.
  • Time: Sept. 26, 2024, 5:07 p.m.
    Status: Investigating
    Update: We are currently investigating an issue involving invalid email subscriptions originating from the Join Talent Community (JTC) form for a select group of Phenom customers. As a precautionary measure, we have temporarily paused all emails generated from the JTC form to prevent further invalid subscriptions. Our team is working diligently to resolve the issue, and we are committed to keeping our customers informed throughout this process. We will provide the next update within 1 hour. Thank you for your patience and understanding as we work to ensure the integrity of our services.

Updates:

  • Time: Sept. 26, 2024, 1:39 a.m.
    Status: Resolved
    Update: Phenom has resolved the delay impacting the Hiring Status in CRM and it's working as expected. Please log a support ticket in case you still see any issues.
  • Time: Sept. 25, 2024, 11:41 p.m.
    Status: Monitoring
    Update: Phenom has resolved the delay impacting the Hiring Status in CRM for the US Region. Phenom will continue to monitor to ensure there is no further impact.
  • Time: Sept. 25, 2024, 9:15 p.m.
    Status: Identified
    Update: Phenom has identified an issue where a surge in events is causing delays for CRM users in viewing updated hiring statuses in the US region. Our team is actively addressing the situation, and we will provide the next update in 4 hours.

Updates:

  • Time: Sept. 24, 2024, 5:25 p.m.
    Status: Resolved
    Update: Phenom has resolved the issue with Analytics Dashboards and is now functioning as expected.
  • Time: Sept. 24, 2024, 4:50 p.m.
    Status: Identified
    Update: The Phenom team has detected an issue causing Analytics Dashboards to load slowly intermittently in the US region. Our team is currently investigating this issue.

Updates:

  • Time: Sept. 21, 2024, 9:04 a.m.
    Status: Resolved
    Update: Phenom has completed the Emergency maintenance of Platform services for Production US. The services are working fine as expected. Thank you for your continued patience and support.
  • Time: Sept. 21, 2024, 6:35 a.m.
    Status: Investigating
    Update: Phenom is doing Emergency maintenance to optimise the performance of Platform services for Production US. Please be advised that there will be scheduled downtime where users might experience intermittent issues accessing platform during this time.

Updates:

  • Time: Sept. 17, 2024, 3:10 p.m.
    Status: Resolved
    Update: Phenom has resolved the issue of intermittent performance degradation affecting global search and filters not loading in the US region.
  • Time: Sept. 17, 2024, 2:09 p.m.
    Status: Monitoring
    Update: Phenom Engineering has resolved a recently reported intermittent performance degradation issue affecting the global search and filters not loading in the US region. Users might experience global search and filters issues. We are monitoring this incident closely for the next 1 hour.

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Frequently Asked Questions - Phenom

Is there a Phenom outage?
The current status of Phenom is: Systems Active
Where can I find the official status page of Phenom?
The official status page for Phenom is here
How can I get notified if Phenom is down or experiencing an outage?
To get notified of any status changes to Phenom, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phenom every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Phenom do?
Phenom offers a comprehensive HR technology solution with AI-based Intelligent Talent Experience platform for candidates, recruiters, employees, and management.

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