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Is there an Sales i outage?

Sales i status: Systems Active

Last checked: 41 seconds ago

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Sales i outages and incidents

Outage and incident data over the last 30 days for Sales i.

There have been 0 outages or incidents for Sales i in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Sales i

Outlogger tracks the status of these components for Xero:

Sales-i - Desktop/Web Application (Australia & New Zealand) Active
Sales-i - Mobile Application - Android (Australia & New Zealand) Active
Sales-i - Mobile Application - iOS/iPadOS (Australia & New Zealand) Active
Sales-i - Desktop/Web Application (Europe) Active
Sales-i - Mobile Application - Android (Europe) Active
Sales-i - Mobile Application - iOS/iPadOS (Europe) Active
Sales-AI - Technology Services Active
Sales-i - Desktop/Web Application (US & Rest of World) Active
Sales-i - Mobile Application - Android (US & Rest of World) Active
Sales-i - Mobile Application - iOS/iPadOS (US & Rest of World) Active
Component Status
Active
Sales-i - Desktop/Web Application (Australia & New Zealand) Active
Sales-i - Mobile Application - Android (Australia & New Zealand) Active
Sales-i - Mobile Application - iOS/iPadOS (Australia & New Zealand) Active
Active
Sales-i - Desktop/Web Application (Europe) Active
Sales-i - Mobile Application - Android (Europe) Active
Sales-i - Mobile Application - iOS/iPadOS (Europe) Active
Active
Sales-AI - Technology Services Active
Active
Sales-i - Desktop/Web Application (US & Rest of World) Active
Sales-i - Mobile Application - Android (US & Rest of World) Active
Sales-i - Mobile Application - iOS/iPadOS (US & Rest of World) Active

Latest Sales i outages and incidents.

View the latest incidents for Sales i and check for official updates:

Updates:

  • Time: Aug. 24, 2023, 9:23 a.m.
    Status: Resolved
    Update: This incident has been resolved and the Sales-i Android App is available for all users. It is important that users always have the latest version of the Android application, so please ensure that automatic updates are switched on the Sales-i App on your device.
  • Time: Aug. 24, 2023, 8:34 a.m.
    Status: Identified
    Update: We have identified an issue with the Android application which we are currently working to resolve. ETA for the resolution is 1 hour, i.e. 09:30 UTC Desktop (web) and iOS applications are unaffected.
  • Time: Aug. 24, 2023, 8:17 a.m.
    Status: Investigating
    Update: Some Android users have reported issues accessing Sales-i via the mobile application. Desktop application and iOS are not affected.

Updates:

  • Time: Aug. 22, 2023, 8:38 a.m.
    Status: Resolved
    Update: A number of customers reported issues in transmitting their ERP data to their designated SFTP Server. Following investigation and remedial action, the issue was resolved.
  • Time: Aug. 22, 2023, 8:38 a.m.
    Status: Resolved
    Update: A number of customers reported issues in transmitting their ERP data to their designated SFTP Server. Following investigation and remedial action, the issue was resolved.

Updates:

  • Time: Aug. 14, 2023, 2:18 p.m.
    Status: Postmortem
    Update: The incident was caused by an issue with network routing within the Sales-i European infrastructure. Once the root cause was identified, the issue was quickly resolved and the service was restored. ‌ A RCA document will be made available in due course.
  • Time: Aug. 14, 2023, 2:18 p.m.
    Status: Resolved
    Update: Beginning at approx 09:00 UTC, a number of customers on our European hosted instances began experiencing intermittent error messages when performing actions or logging into Sales-i. This affected desktop and mobile clients. The service was available for the duration of the issue, albeit impacted by the error messages.

Updates:

  • Time: Aug. 14, 2023, 2:18 p.m.
    Status: Postmortem
    Update: The incident was caused by an issue with network routing within the Sales-i European infrastructure. Once the root cause was identified, the issue was quickly resolved and the service was restored. ‌ A RCA document will be made available in due course.
  • Time: Aug. 14, 2023, 2:18 p.m.
    Status: Resolved
    Update: Beginning at approx 09:00 UTC, a number of customers on our European hosted instances began experiencing intermittent error messages when performing actions or logging into Sales-i. This affected desktop and mobile clients. The service was available for the duration of the issue, albeit impacted by the error messages.

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Frequently Asked Questions - Sales i

Is there a Sales i outage?
The current status of Sales i is: Systems Active
Where can I find the official status page of Sales i?
The official status page for Sales i is here
How can I get notified if Sales i is down or experiencing an outage?
To get notified of any status changes to Sales i, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Sales i every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Sales i do?
Schedule a demo to experience sales-i firsthand. A representative will reach out to set up a time for a software demonstration.

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