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Is there an Talkdesk outage?

Talkdesk status: Systems Active

Last checked: 3 minutes ago

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Talkdesk outages and incidents

Outage and incident data over the last 30 days for Talkdesk.

There have been 2 outages or incidents for Talkdesk in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Talkdesk

Outlogger tracks the status of these components for Xero:

Agent Dashboard Active
Call Audio Quality Active
Call Controls Active
Call Flows & Routing Active
Greetings & Audio Messages Active
Studio Admin Interface Active
Studio Flow Execution Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Teams Connector (Integrations) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Agent Assist Active
Agent Workspace Active
AI Trainer Active
Callbar Active
Digital Engagement Active
Feedback Active
Identity Active
Performance Management Active
Phone Active
QM Assist Active
Quality Management Active
Talkdesk Conversations Mobile App Active
Talkdesk Knowledge Management Active
Talkdesk Phone Mobile App Active
Talkdesk Predictive Dialer Active
Talkdesk Schedule Mobile App Active
Talkdesk Self-Service Portal Active
Talkdesk Workspace Designer Active
Virtual Agent Active
Voice and Screen Recording Active
Workforce Management Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Contact Synchronization Active
Other Connectors Active
Pop & Automated Task Execution Active
Talkdesk Microsoft Dynamics 365 Active
Talkdesk Microsoft Teams Connector Active
Talkdesk Salesforce Active
Talkdesk ServiceNow Connector Active
Talkdesk Slack Active
Talkdesk Zendesk Connector Active
Talkdesk Zoho Active
Talkdesk Zoom Connector Active
APIs Active
AppConnect Active
Connections Active
Conversation Orchestrator Active
Email Notifications Active
Guardian Active
PCI Payment Active
Proxy Active
Security & Compliance Active
Single Sign On (SSO) Active
Talkdesk ID Login Active
Historical Reporting Active
Home Active
Live Reporting Active
Talkdesk Interaction Analytics™ Active
Dublin (Europe) Active
Frankfurt (Europe) Active
Milan (Europe) Active
Paris (Europe) Active
Sao Paulo (South America) Active
Singapore (Asia Pacific) Active
Sydney (Asia Pacific) Active
Tokyo (Asia Pacific) Active
US East (North America) Active
US West (North America) Active
Chat Active
Email Active
Messaging Active
Inbound Active
Outbound Active
PSTN Active
xConnect Active
Component Status
Active
Agent Dashboard Active
Call Audio Quality Active
Call Controls Active
Call Flows & Routing Active
Greetings & Audio Messages Active
Studio Admin Interface Active
Studio Flow Execution Active
Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Teams Connector (Integrations) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Active
Agent Assist Active
Agent Workspace Active
AI Trainer Active
Callbar Active
Digital Engagement Active
Feedback Active
Identity Active
Performance Management Active
Phone Active
QM Assist Active
Quality Management Active
Talkdesk Conversations Mobile App Active
Talkdesk Knowledge Management Active
Talkdesk Phone Mobile App Active
Talkdesk Predictive Dialer Active
Talkdesk Schedule Mobile App Active
Talkdesk Self-Service Portal Active
Talkdesk Workspace Designer Active
Virtual Agent Active
Voice and Screen Recording Active
Workforce Management Active
Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Active
Agent Dashboard (Agent Experience & Routing) Active
Agent Workspace (Apps) Active
AI Trainer (Apps) Active
APIs (Platform) Active
AppConnect (Platform) Active
Call Audio Quality (Agent Experience & Routing) Active
Callbar (Apps) Active
Call Controls (Agent Experience & Routing) Active
Call Flows & Routing (Agent Experience & Routing) Active
Chat (Talkdesk Digital Engagement) Active
Connections (Platform) Active
Contact Synchronization (Integrations) Active
Conversation Orchestrator (Platform) Active
Copilot (Apps) Active
Digital Engagement (Apps) Active
Email Notifications (Platform) Active
Email (Talkdesk Digital Engagement) Active
Feedback (Apps) Active
Greetings & Audio Messages (Agent Experience & Routing) Active
Guardian (Platform) Active
Historical Reporting (Reporting & Analytics) Active
Home (Reporting & Analytics) Active
Identity (Apps) Active
Inbound (Telephony) Active
Live Reporting (Reporting & Analytics) Active
Messaging (Talkdesk Digital Engagement) Active
Other Connectors (Integrations) Active
Outbound (Telephony) Active
PCI Payment (Platform) Active
Performance Management (Apps) Active
Phone (Apps) Active
Pop & Automated Task Execution (Integrations) Active
Proxy (Platform) Active
PSTN (Telephony) Active
QM Assist (Apps) Active
Quality Management (Apps) Active
Security & Compliance (Platform) Active
Single Sign On (SSO) (Platform) Active
Studio Admin Interface (Agent Experience & Routing) Active
Studio Flow Execution (Agent Experience & Routing) Active
Talkdesk Advanced Dialer (Talkdesk Voice) Active
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Autopilot (Apps) Active
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Active
Talkdesk Chat (Talkdesk Omnichannel Engagement) Active
Talkdesk Conversations Mobile App (Apps) Active
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Active
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Active
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Active
Talkdesk Email (Talkdesk Omnichannel Engagement) Active
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Active
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Active
Talkdesk Global Communications Network™ (Talkdesk Voice) Active
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Active
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Active
Talkdesk HubSpot Connector (Talkdesk Integrations) Active
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Active
Talkdesk ID Login (Platform) Active
Talkdesk Interaction Analytics™ (Reporting & Analytics) Active
Talkdesk Knowledge Management (Apps) Active
Talkdesk Microsoft Dynamics 365 (Integrations) Active
Talkdesk Microsoft Teams Connector (Integrations) Active
Talkdesk Navigator™ (Talkdesk Ascend AI) Active
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Active
Talkdesk Outreach Connector (Talkdesk Integrations) Active
Talkdesk Pega Connector (Talkdesk Integrations) Active
Talkdesk Phone Mobile App (Apps) Active
Talkdesk Predictive Dialer (Apps) Active
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Active
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Active
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Active
Talkdesk Salesforce (Integrations) Active
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Active
Talkdesk Schedule Mobile App (Apps) Active
Talkdesk Self-Service Portal (Apps) Active
Talkdesk ServiceNow Connector (Integrations) Active
Talkdesk Shield™ (Talkdesk Ascend AI) Active
Talkdesk Slack (Integrations) Active
Talkdesk SMS (Talkdesk Omnichannel Engagement) Active
Talkdesk Verint WFM Connector (Talkdesk Integrations) Active
Talkdesk Workspace Designer (Apps) Active
Talkdesk Workspace™ (Talkdesk Platform) Active
Talkdesk Zendesk Connector (Integrations) Active
Talkdesk Zoho (Integrations) Active
Talkdesk Zoom Connector (Integrations) Active
Voice and Screen Recording (Apps) Active
Workforce Management (Apps) Active
xConnect (Telephony) Active
Active
Contact Synchronization Active
Other Connectors Active
Pop & Automated Task Execution Active
Talkdesk Microsoft Dynamics 365 Active
Talkdesk Microsoft Teams Connector Active
Talkdesk Salesforce Active
Talkdesk ServiceNow Connector Active
Talkdesk Slack Active
Talkdesk Zendesk Connector Active
Talkdesk Zoho Active
Talkdesk Zoom Connector Active
Active
APIs Active
AppConnect Active
Connections Active
Conversation Orchestrator Active
Email Notifications Active
Guardian Active
PCI Payment Active
Proxy Active
Security & Compliance Active
Single Sign On (SSO) Active
Talkdesk ID Login Active
Active
Historical Reporting Active
Home Active
Live Reporting Active
Talkdesk Interaction Analytics™ Active
Active
Dublin (Europe) Active
Frankfurt (Europe) Active
Milan (Europe) Active
Paris (Europe) Active
Sao Paulo (South America) Active
Singapore (Asia Pacific) Active
Sydney (Asia Pacific) Active
Tokyo (Asia Pacific) Active
US East (North America) Active
US West (North America) Active
Active
Chat Active
Email Active
Messaging Active
Active
Inbound Active
Outbound Active
PSTN Active
xConnect Active

Latest Talkdesk outages and incidents.

View the latest incidents for Talkdesk and check for official updates:

Updates:

  • Time: Sept. 20, 2021, 6:18 p.m.
    Status: Resolved
    Update: The incident is fully resolved. In case some remaining agents did not update the status recently and are not receiving calls when available, we recommend a session logout/login. In case you need additional support please contact our support team (https://support.talkdesk.com/hc/en-us/requests/new).
  • Time: Sept. 20, 2021, 5:32 p.m.
    Status: Monitoring
    Update: At this point the initial issue was fully resolved, we can see recovery on our system. Monitoring will continue.
  • Time: Sept. 20, 2021, 4:59 p.m.
    Status: Monitoring
    Update: After extensive testing, we can confirm the issue has been fully resolved. The impacted customers should no longer be experiencing the inbound call assignment issues. Monitoring will continue.
  • Time: Sept. 20, 2021, 4:32 p.m.
    Status: Monitoring
    Update: We are already seeing recovery on-call delivery to agents. We will continue to monitor the situation.
  • Time: Sept. 20, 2021, 4:18 p.m.
    Status: Identified
    Update: Some delays in assigning Inbound calls to agents might still be noticed currently for a subset of customers. Some agents can also be experiencing calls getting disconnected when answered by the agents. Outbound calls are not impacted. We have increased system capacity to resolve the inbound call issue. We will provide an update as soon as we have more details.
  • Time: Sept. 20, 2021, 3:55 p.m.
    Status: Identified
    Update: We were able to observe some improvements, but some delay assigning Inbound calls to agents might still be noticed currently for a subset of customers. Outbound calls are not impacted. We have increased system capacity to resolve the inbound call issue. We will provide an update as soon as we have more details.
  • Time: Sept. 20, 2021, 3:33 p.m.
    Status: Identified
    Update: The issue impacts some inbound call routing where calls are not assigned to some agents for a subset of customers. Outbound calls are not impacted. We have identified the issue and are working on recovering and restoring it. We will provide an update as soon as we have more details.
  • Time: Sept. 20, 2021, 3:19 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue. We will provide an update as soon as we have more details.
  • Time: Sept. 20, 2021, 3:01 p.m.
    Status: Identified
    Update: The issue has been identified. Mitigation steps are in progress. We will provide an update as soon as we have more details.
  • Time: Sept. 20, 2021, 2:51 p.m.
    Status: Investigating
    Update: We are observing degraded performance on Assignment and Dial since 14:46 UTC. We will provide an update as soon as we have more details.

Updates:

  • Time: Sept. 7, 2021, 3:32 p.m.
    Status: Resolved
    Update: This incident is resolved.
  • Time: Sept. 7, 2021, 3:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 7, 2021, 3:06 p.m.
    Status: Identified
    Update: Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.
  • Time: Sept. 7, 2021, 2:37 p.m.
    Status: Identified
    Update: Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.
  • Time: Sept. 7, 2021, 2:18 p.m.
    Status: Identified
    Update: Mitigation steps are in progress. We will provide an update in 15 minutes or sooner.
  • Time: Sept. 7, 2021, 2:04 p.m.
    Status: Investigating
    Update: We are observing Live Reporting degraded performance since 13:40 UTC. We will provide an update as soon as we have more details.

Updates:

  • Time: Aug. 26, 2021, 10:17 p.m.
    Status: Resolved
    Update: Integrations and automations are now presenting normal performance and the system is now stable. This incident has been resolved.
  • Time: Aug. 26, 2021, 8:27 p.m.
    Status: Monitoring
    Update: Live Dashboard is caught up and is displaying real-time data. We continue to monitor integrations and automations. We will continue to publish regular updates.
  • Time: Aug. 26, 2021, 7:49 p.m.
    Status: Identified
    Update: All users are able to log in to the application, make inbound and outbound calls. Due to the latency that was caused in the system, the Live reporting is catching up to all the calls and will be up to date in a few minutes. Similarly, integration and automation are also catching up and will take some time to update all the automations. However, no automation will be lost.
  • Time: Aug. 26, 2021, 7:23 p.m.
    Status: Identified
    Update: A mitigation measure has been applied to our assignment system. We expect to see improvements soon. We will provide further updates as soon as possible.
  • Time: Aug. 26, 2021, 6:36 p.m.
    Status: Identified
    Update: Login issues are now resolved. We are currently tackling the calls assignment backlog. We will provide further updates as soon as possible.
  • Time: Aug. 26, 2021, 6:12 p.m.
    Status: Identified
    Update: AWS latency issue is improving. We are observing some improvements for some of the impacted regions. We are validating and will provide further updates as soon as possible.
  • Time: Aug. 26, 2021, 5:32 p.m.
    Status: Identified
    Update: We are seeing widespread latency in the system related to an ongoing AWS incident. Users may experience a 504 error when trying to log in. We are connecting with AWS and will provide further updates as soon as possible. Please know more here: https://status.aws.amazon.com/
  • Time: Aug. 26, 2021, 5:21 p.m.
    Status: Investigating
    Update: We are investigating reports of system latency. We will provide an update as soon as we have more details.

Updates:

  • Time: Aug. 16, 2021, 5:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 16, 2021, 4:59 p.m.
    Status: Monitoring
    Update: At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the results.
  • Time: Aug. 16, 2021, 4:51 p.m.
    Status: Investigating
    Update: We are observing Degraded Performance on Call control since 16:30 UTC. Our engineering team is working on the resolution. We will provide an update as soon as we have more details.
  • Time: Aug. 16, 2021, 4:32 p.m.
    Status: Investigating
    Update: We are observing Degraded Performance on Call control since 16:30 UTC. We will provide an update as soon as we have more details.

Updates:

  • Time: July 22, 2021, 3:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2021, 3:37 p.m.
    Status: Monitoring
    Update: At this point, the issue has been fixed, please make sure you close and reopen The Callbar. We will continue to monitor the situation.
  • Time: July 22, 2021, 3:06 p.m.
    Status: Monitoring
    Update: At this point, the issue has been fixed, please make sure you close and reopen The Callbar. We will continue to monitor the situation.
  • Time: July 22, 2021, 2:44 p.m.
    Status: Identified
    Update: Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.
  • Time: July 22, 2021, 2:28 p.m.
    Status: Identified
    Update: Mitigation steps are in progress. We will provide an update in 15 minutes or sooner.
  • Time: July 22, 2021, 2:20 p.m.
    Status: Investigating
    Update: We are observing Callbar Degraded Performance since 13:00 UTC. We will provide an update as soon as we have more details.

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Frequently Asked Questions - Talkdesk

Is there a Talkdesk outage?
The current status of Talkdesk is: Systems Active
Where can I find the official status page of Talkdesk?
The official status page for Talkdesk is here
How can I get notified if Talkdesk is down or experiencing an outage?
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What does Talkdesk do?
Talkdesk provides cloud-based contact center solutions with AI-powered customer service capabilities for businesses worldwide.

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