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Is there an Tango Card outage?

Tango Card status: Systems Active

Last checked: 3 minutes ago

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Tango Card outages and incidents

Outage and incident data over the last 30 days for Tango Card.

There have been 1 outages or incidents for Tango Card in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Tango Card

Outlogger tracks the status of these components for Xero:

Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active
Component Status
Help Centers Active
Item Active
Landing Page Active
RaaS API v2 - Production Active
RaaS API v2 - Sandbox Active
Reward Link - Production Active
Reward Link - Sandbox Active
Rewards Genius - Production Active
Tango Card website Active

Latest Tango Card outages and incidents.

View the latest incidents for Tango Card and check for official updates:

Updates:

  • Time: Dec. 16, 2021, 3:02 p.m.
    Status: Resolved
    Update: Rewards Genius, RaaS, and RewardLink are experiencing intermittent connectivity issues while AWS resolves connectivity issues.

Updates:

  • Time: Dec. 15, 2021, 6:48 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 15, 2021, 5:56 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 15, 2021, 12:29 a.m.
    Status: Investigating
    Update: Dear Partner, Tango Card will be performing maintenance on our order search functionality in response to a recently released AWS urgent hotfix. This may intermittently impact order history searches in Rewards Genius and RaaS. Time Window Start: Tuesday 12/14/2021 5:00 PM PDT End: Wednesday 12/15/2021 12:00 AM PDT Maintenance Description: We will be applying an urgent patch released by AWS Downtime Behavior: During the maintenance period you may experience the following system behaviors: - Order history searches returning no data If you experience this error during the Time Window, please try again after the maintenance window has ended. If you have any questions, please do not hesitate to reach out to your Customer Success Manager or our Technical Support Team. Best Regards, The Account Team @ Tango Card

Updates:

  • Time: Dec. 11, 2021, 9:43 a.m.
    Status: Resolved
    Update: Maintenance has been completed
  • Time: Dec. 11, 2021, 7:41 a.m.
    Status: Investigating
    Update: We have put Rewards Genius into a temporary maintenance mode. We will provide an updates as available.

Updates:

  • Time: Dec. 3, 2021, 2:58 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Dec. 3, 2021, 2:54 p.m.
    Status: Monitoring
    Update: The change has been reverted and we are monitoring to ensure stability.
  • Time: Dec. 3, 2021, 2:47 p.m.
    Status: Identified
    Update: We are experiencing an issue with and upgrade affecting Rewards Genius and Reward Link. We have identified the issue and are reverting changes.

Updates:

  • Time: Oct. 26, 2021, 11:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 26, 2021, 7:55 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 26, 2021, 7:39 p.m.
    Status: Investigating
    Update: Rewards Genius and RaaS API have recovered. We are continuing to investigate efforts to bring Reward Link back online as well
  • Time: Oct. 26, 2021, 7:19 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 26, 2021, 7 p.m.
    Status: Investigating
    Update: Rewards Genius and the RaaS API are back online. Working to bring Reward Link back online.
  • Time: Oct. 26, 2021, 6:22 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - Tango Card

Is there a Tango Card outage?
The current status of Tango Card is: Systems Active
Where can I find the official status page of Tango Card?
The official status page for Tango Card is here
How can I get notified if Tango Card is down or experiencing an outage?
To get notified of any status changes to Tango Card, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Tango Card every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Tango Card do?
Tango Card simplifies the process of sending gift and prepaid cards as rewards, enhancing the effectiveness of your incentive program.

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