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Is there an Turtl outage?

Turtl status: Systems Active

Last checked: 8 minutes ago

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Turtl outages and incidents

Outage and incident data over the last 30 days for Turtl.

There have been 0 outages or incidents for Turtl in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Turtl

Outlogger tracks the status of these components for Xero:

Analytics reports Active
Assets generation Active
Editor Active
Fastly London (LON) Active
Filestack API Active
Personalization Active
Support web chat Active
Viewer Active
Component Status
Analytics reports Active
Assets generation Active
Editor Active
Fastly London (LON) Active
Filestack API Active
Personalization Active
Support web chat Active
Viewer Active

Latest Turtl outages and incidents.

View the latest incidents for Turtl and check for official updates:

Updates:

  • Time: Aug. 6, 2024, 1:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 6, 2024, 1:01 p.m.
    Status: Identified
    Update: Filestack API is currently down.
  • Time: Aug. 6, 2024, 11:22 a.m.
    Status: Investigating
    Update: We are experiencing issues with the Filestack API, which is not working on their side. We are in contact with their support team to resolve this as fast as possible.
  • Time: Aug. 6, 2024, 10:13 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 6, 2024, 10:08 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the uploading of images/videos.

Updates:

  • Time: April 5, 2024, 10:36 a.m.
    Status: Postmortem
    Update: In the night between March 20th and March 21st, we released a large update to our Content Studio, adding new functionality for all clients. ‌ The update had an unplanned impact on the viewing of docs, where in a large number of cases, analytics events were not being emitted correctly inside the immerse pages of docs. ‌ We became aware of the problem in the early morning, when we began seeing discrepancies in the analytics dashboards of individual docs. Our team investigated and found the issue, but the events that were not emitted correctly were not recoverable. ‌ In total, events are missing for a 9 hour window on March 21st. ‌ Our engineering team have since added a battery of tests that would have surfaced this category of issue sooner, to prevent a similar problem from occurring in the future.
  • Time: March 22, 2024, 7:45 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 21, 2024, 5:22 p.m.
    Status: Monitoring
    Update: The fix resolved analytics for all Docs. We continue to monitor the results.
  • Time: March 21, 2024, 12:37 p.m.
    Status: Monitoring
    Update: The fix resolved analytics for all Docs, except for nested Docs. We are in the process of finding a fix for the latter and are continuing to monitor the issue.
  • Time: March 21, 2024, 11:26 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 21, 2024, 11:11 a.m.
    Status: Identified
    Update: Analytics events for the Immerse level have not been logged from 1.00 GMT this morning, 21st March. We have identified the issue and are in the process of applying a fix. Please check back here for updates.

Updates:

  • Time: April 5, 2024, 10:36 a.m.
    Status: Postmortem
    Update: In the night between March 20th and March 21st, we released a large update to our Content Studio, adding new functionality for all clients. ‌ The update had an unplanned impact on the viewing of docs, where in a large number of cases, analytics events were not being emitted correctly inside the immerse pages of docs. ‌ We became aware of the problem in the early morning, when we began seeing discrepancies in the analytics dashboards of individual docs. Our team investigated and found the issue, but the events that were not emitted correctly were not recoverable. ‌ In total, events are missing for a 9 hour window on March 21st. ‌ Our engineering team have since added a battery of tests that would have surfaced this category of issue sooner, to prevent a similar problem from occurring in the future.
  • Time: March 22, 2024, 7:45 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 21, 2024, 5:22 p.m.
    Status: Monitoring
    Update: The fix resolved analytics for all Docs. We continue to monitor the results.
  • Time: March 21, 2024, 12:37 p.m.
    Status: Monitoring
    Update: The fix resolved analytics for all Docs, except for nested Docs. We are in the process of finding a fix for the latter and are continuing to monitor the issue.
  • Time: March 21, 2024, 11:26 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 21, 2024, 11:11 a.m.
    Status: Identified
    Update: Analytics events for the Immerse level have not been logged from 1.00 GMT this morning, 21st March. We have identified the issue and are in the process of applying a fix. Please check back here for updates.

Updates:

  • Time: March 4, 2024, 8:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 4, 2024, 8:14 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Analytics Overview Report. We are working to fix it. Please check back here for updates.

Updates:

  • Time: March 4, 2024, 8:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 4, 2024, 8:14 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Analytics Overview Report. We are working to fix it. Please check back here for updates.

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Frequently Asked Questions - Turtl

Is there a Turtl outage?
The current status of Turtl is: Systems Active
Where can I find the official status page of Turtl?
The official status page for Turtl is here
How can I get notified if Turtl is down or experiencing an outage?
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