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Is there an Turtl outage?

Turtl status: Systems Active

Last checked: 7 minutes ago

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Turtl outages and incidents

Outage and incident data over the last 30 days for Turtl.

There have been 0 outages or incidents for Turtl in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Turtl

Outlogger tracks the status of these components for Xero:

Analytics reports Active
Assets generation Active
Editor Active
Fastly London (LON) Active
Filestack API Active
Personalization Active
Support web chat Active
Viewer Active
Component Status
Analytics reports Active
Assets generation Active
Editor Active
Fastly London (LON) Active
Filestack API Active
Personalization Active
Support web chat Active
Viewer Active

Latest Turtl outages and incidents.

View the latest incidents for Turtl and check for official updates:

Updates:

  • Time: Oct. 1, 2019, 2:34 p.m.
    Status: Resolved
    Update: We have deployed a fix and stories are now viewable as normal on iOS 13 devices.
  • Time: Oct. 1, 2019, 2:34 p.m.
    Status: Resolved
    Update: We have deployed a fix and stories are now viewable as normal on iOS 13 devices.
  • Time: Oct. 1, 2019, 1:07 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 1, 2019, 1:07 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 1, 2019, 10:49 a.m.
    Status: Identified
    Update: We have identified the cause of this issue and are working on implementing a fix. Please check back for updates.
  • Time: Oct. 1, 2019, 10:49 a.m.
    Status: Identified
    Update: We have identified the cause of this issue and are working on implementing a fix. Please check back for updates.
  • Time: Oct. 1, 2019, 9:43 a.m.
    Status: Identified
    Update: We have identified an incident affecting viewing stories for mobile users using iOS 13. Please check back here for updates.
  • Time: Oct. 1, 2019, 9:43 a.m.
    Status: Identified
    Update: We have identified an incident affecting viewing stories for mobile users using iOS 13. Please check back here for updates.

Updates:

  • Time: Aug. 21, 2019, 2:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 21, 2019, 1:54 p.m.
    Status: Monitoring
    Update: We have been notified by our instant messaging provider that there is an issue with receiving replies which they are currently looking into. In the meantime, if you have any issues please visit [email protected] to see the knowledge base articles or email [email protected]

Updates:

  • Time: Aug. 21, 2019, 2:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 21, 2019, 1:54 p.m.
    Status: Monitoring
    Update: We have been notified by our instant messaging provider that there is an issue with receiving replies which they are currently looking into. In the meantime, if you have any issues please visit [email protected] to see the knowledge base articles or email [email protected]

Updates:

  • Time: June 19, 2019, 9:27 a.m.
    Status: Resolved
    Update: From approximately 6:45pm BST on 18/06/19 for 3 hours we had a partial disruption for users trying to view stories that weren't cached. 1276 Story requests were affected and we will be reaching out to you directly if your viewers were affected. We apologise for any disruption this may have caused.

Updates:

  • Time: June 19, 2019, 9:27 a.m.
    Status: Resolved
    Update: From approximately 6:45pm BST on 18/06/19 for 3 hours we had a partial disruption for users trying to view stories that weren't cached. 1276 Story requests were affected and we will be reaching out to you directly if your viewers were affected. We apologise for any disruption this may have caused.

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Frequently Asked Questions - Turtl

Is there a Turtl outage?
The current status of Turtl is: Systems Active
Where can I find the official status page of Turtl?
The official status page for Turtl is here
How can I get notified if Turtl is down or experiencing an outage?
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