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Is there an UiPath outage?

UiPath status: Systems Active

Last checked: 5 minutes ago

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UiPath outages and incidents

Outage and incident data over the last 30 days for UiPath.

There have been 9 outages or incidents for UiPath in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for UiPath

Outlogger tracks the status of these components for Xero:

Action Center Active
AI Center Active
Apps Active
Automation Cloud Active
Automation Hub Active
Automation Ops Active
Autopilot for Everyone Active
Cloud Robots - VM Active
Communications Mining Active
Computer Vision Active
Context Grounding Active
Customer Portal Active
Data Service Active
Documentation Portal Active
Document Understanding Active
Insights Active
Integration Service Active
Marketplace Active
Orchestrator Active
Process Mining Active
Serverless Robots Active
Solutions Management Active
Studio Web Active
Task Mining Active
Test Manager Active
Component Status
Action Center Active
AI Center Active
Apps Active
Automation Cloud Active
Automation Hub Active
Automation Ops Active
Autopilot for Everyone Active
Cloud Robots - VM Active
Communications Mining Active
Computer Vision Active
Context Grounding Active
Customer Portal Active
Data Service Active
Documentation Portal Active
Document Understanding Active
Insights Active
Integration Service Active
Marketplace Active
Orchestrator Active
Process Mining Active
Serverless Robots Active
Solutions Management Active
Studio Web Active
Task Mining Active
Test Manager Active

Latest UiPath outages and incidents.

View the latest incidents for UiPath and check for official updates:

Updates:

  • Time: Sept. 5, 2024, 9:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 5, 2024, 9 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 5, 2024, 7:43 p.m.
    Status: Investigating
    Update: Investigating - We are currently investigating an issue that affects the job suspend / resume flow.
  • Time: Sept. 5, 2024, 7:17 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 4, 2024, 6:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 4, 2024, 5:54 p.m.
    Status: Investigating
    Update: We are investigating delays in starting serverless jobs from an upstream provider, currently Canada and Singapore regions are affected

Updates:

  • Time: Aug. 16, 2024, 5:53 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 7:05 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 15, 2024, 3:17 a.m.
    Status: Identified
    Update: A fix for this issue has been applied and is being tested by our engineering team. We'll keep providing updates for this issue.
  • Time: Aug. 14, 2024, 4:48 p.m.
    Status: Identified
    Update: We identified the the fix and testing in lower environments to mitigate the issue.
  • Time: Aug. 14, 2024, 9:35 a.m.
    Status: Investigating
    Update: Document understanding is facing partial outage where some data might be missed from the monitoring feature. Team is actively investigating the issue.

Updates:

  • Time: Aug. 20, 2024, 7:51 p.m.
    Status: Postmortem
    Update: ## Customer impact From 2024-08-14 8:02:00 UTC to 2024-08-14 11:00 UTC our customers experienced errors when accessing some of the services located in the EU region of Automation Cloud. Impacted products include Automation Cloud, Orchestrator, Automation Hub, Automation Ops, Document Understanding, Serverless Robots, Cloud Robots - VM, Solutions Management, and Insights. ## Root cause A critical identity component that is managing the JWT token signing keys failed to initialize on startup because of a missing configuration. This startup failure was ignored and led to an incomplete OIDC connect discovery document \(document was missing the `"jwks_uri"` link\). As a result, UiPath services that depended on the OIDC discovery document to validate JWT tokens, were unable to load the signing keys and therefore were unable to perform authentication. ## Detection Automated alerts immediately detected the issue and notified UiPath on-call engineers. They confirmed the scope of the outage and updated [UiPath Status](http://status.uipath.com/) . ## Response After a brief investigation, we determined that the issue was caused by a subset of the Identity pods and the faulty pods were restarted, restoring UiPath service. ## Follow up * Fixed the startup code to handle missing configuration correctly * Added new Kubernetes startup probe to ensure that Identity pods are fully initialized before they are brought into the rotation
  • Time: Aug. 14, 2024, 11:23 a.m.
    Status: Resolved
    Update: All impacted services are now functioning normally. We apologize for any inconvenience this may have caused and thank you for your patience.
  • Time: Aug. 14, 2024, 11:09 a.m.
    Status: Monitoring
    Update: Our Engineering teams have applied a fix and the impact is steadily decreasing. We are actively monitoring for any signs of the issue resurfacing
  • Time: Aug. 14, 2024, 10:57 a.m.
    Status: Identified
    Update: Our Engineering teams have identified the root cause of the issue and are currently implementing a potential fix.
  • Time: Aug. 14, 2024, 9:16 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 14, 2024, 9:16 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 14, 2024, 9:12 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 14, 2024, 9:10 a.m.
    Status: Investigating
    Update: We have extended impact across multiple services in UiPath. Our Engineering teams are troubleshooting the issue and we'll keep providing timely updates till resolution.
  • Time: Aug. 14, 2024, 8:45 a.m.
    Status: Investigating
    Update: Orchestrator is experiencing issues in EU region. Our Engineering teams are working on it and we'll keep providing timely updates till resolution.

Updates:

  • Time: Aug. 10, 2024, 5:21 a.m.
    Status: Resolved
    Update: Uipath insights is back to Healthy state in India.
  • Time: Aug. 10, 2024, 4:45 a.m.
    Status: Investigating
    Update: Insights Service is unhealthy in India Region. Team is investigating and actively working with vendor to get this resolved.

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Frequently Asked Questions - UiPath

Is there a UiPath outage?
The current status of UiPath is: Systems Active
Where can I find the official status page of UiPath?
The official status page for UiPath is here
How can I get notified if UiPath is down or experiencing an outage?
To get notified of any status changes to UiPath, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of UiPath every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does UiPath do?
UiPath Business Automation Platform automates knowledge work, accelerating innovation and human achievement through AI and automation.

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