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Is there an WePay outage?

WePay status: Systems Active

Last checked: 5 minutes ago

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WePay outages and incidents

Outage and incident data over the last 30 days for WePay.

There have been 0 outages or incidents for WePay in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for WePay

Outlogger tracks the status of these components for Xero:

API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active
Component Status
API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active

Latest WePay outages and incidents.

View the latest incidents for WePay and check for official updates:

Updates:

  • Time: Sept. 22, 2022, 3:59 p.m.
    Status: Resolved
    Update: The V3 API issue reported earlier this morning has been resolved. Service has been restored to normal.
  • Time: Sept. 22, 2022, 2:12 p.m.
    Status: Monitoring
    Update: The V3 performance issues reported earlier have been mitigated. WePay technical teams will continue to monitor for stability.
  • Time: Sept. 22, 2022, 1:33 p.m.
    Status: Identified
    Update: We have currently identified an issue impacting V3 API performance. WePay technical teams have been engaged and they are currently assessing this issue.

Updates:

  • Time: Sept. 16, 2022, 3:44 p.m.
    Status: Resolved
    Update: System performance has been restored to normal.
  • Time: Sept. 16, 2022, 10:41 a.m.
    Status: Monitoring
    Update: A fix has been made. System stats normal. We will continue to monitor.
  • Time: Sept. 16, 2022, 9:46 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for the issue.
  • Time: Sept. 16, 2022, 9:29 a.m.
    Status: Identified
    Update: Multiple systems impacted

Updates:

  • Time: Aug. 6, 2022, 11:20 p.m.
    Status: Resolved
    Update: We have continued to monitor the behavior of our services and are confident that there is no further disruption. This issue is resolved.
  • Time: Aug. 6, 2022, 10:08 p.m.
    Status: Monitoring
    Update: We have introduced a resolution for the errors being experienced. We are currently seeing API traffic flowing normally as of 2:45 PM PST. We will continue to closely monitor for any further disruption.
  • Time: Aug. 6, 2022, 9:23 p.m.
    Status: Investigating
    Update: We have identified an issue that is impacting mobile card reader transactions. Some merchants may have trouble connecting to card readers. Terminal and card not present transactions are successful and not impacted. We are investigating further at this time. We are actively in the process of resolving the issue and will continue to update.

Updates:

  • Time: Aug. 8, 2022, 5:31 p.m.
    Status: Resolved
    Update: The technical teams have monitored throughout the weekend without any further issues. This incident is now closed.
  • Time: Aug. 5, 2022, 10:59 p.m.
    Status: Monitoring
    Update: We are seeing improved performance with our /account and /payments (V3)/checkouts (V2) endpoints as of 11 am PST (last spike) today after the instance of increased errors this morning. We will continue monitoring throughout the weekend to ensure no other degradation occurs.
  • Time: Aug. 5, 2022, 5:46 p.m.
    Status: Identified
    Update: We have identified a spike in API errors with our /account and /payments (V3)/checkouts (V2) endpoints. We are actively investigating and will provide an update shortly.
  • Time: Aug. 5, 2022, 4:04 a.m.
    Status: Monitoring
    Update: We are seeing improved performance with our /account and /payments (V3)/checkouts (V2) endpoints as of 5:31 pm PST. We will continue to monitor to ensure no other degradation takes place.
  • Time: Aug. 5, 2022, 12:57 a.m.
    Status: Investigating
    Update: We have identified a spike in API errors with our /account and /payments (V3)/checkouts (V2) endpoints. We are actively investigating and will provide an update shortly.

Updates:

  • Time: July 14, 2022, 10:42 p.m.
    Status: Resolved
    Update: From approximately 3pm to 3:24pm WePay experienced an outage processing card present captures. Transactions should be able to be recaptured. The incident is resolved.

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Frequently Asked Questions - WePay

Is there a WePay outage?
The current status of WePay is: Systems Active
Where can I find the official status page of WePay?
The official status page for WePay is here
How can I get notified if WePay is down or experiencing an outage?
To get notified of any status changes to WePay, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of WePay every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does WePay do?
WePay is a secure payment gateway that enables revenue growth without fraud. Its API is designed for ISVs and SaaS, ensuring a secure online payment process.

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