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Is there an WePay outage?

WePay status: Systems Active

Last checked: 11 minutes ago

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WePay outages and incidents

Outage and incident data over the last 30 days for WePay.

There have been 0 outages or incidents for WePay in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for WePay

Outlogger tracks the status of these components for Xero:

API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active
Component Status
API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active

Latest WePay outages and incidents.

View the latest incidents for WePay and check for official updates:

Updates:

  • Time: July 11, 2022, 12:56 p.m.
    Status: Resolved
    Update: The provider has informed us that service has been restored to normal as of July 9th at 10 PM ET.
  • Time: July 8, 2022, 7:11 p.m.
    Status: Monitoring
    Update: The provider continues their work to address the service interruption reported earlier today. There is currently no ETA on the repair but the provider reports that they are making progress. Further updates will be provided upon change of status.
  • Time: July 8, 2022, 7:08 p.m.
    Status: Monitoring
    Update: The provider continues their work to address the service interruption reported earlier today. There is currently no ETA on the repair but the provider reports that they are making progress. Further updates will be provided upon change of status.
  • Time: July 8, 2022, 6:45 p.m.
    Status: Monitoring
    Update: The provider’s technical teams remain engaged and are working to resolve the issue. Further updates will be provided upon change of status.
  • Time: July 8, 2022, 3:41 p.m.
    Status: Monitoring
    Update: We’ve been informed that a Canadian network provider is experiencing a service interruption that has nationwide internet and cellular service impact across Canada. The provider’s technical teams remain engaged and are working to resolve the issue. Further updates will be provided upon change of status.

Updates:

  • Time: June 29, 2022, 10:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 29, 2022, 4:08 p.m.
    Status: Monitoring
    Update: There are no API failures since 7:30 AM PT We are currently seeing API traffic flowing normally. We will continue to closely monitor for any further disruption.
  • Time: June 29, 2022, 2:53 p.m.
    Status: Monitoring
    Update: We have identified an issue which is causing some API calls to intermittently fail. Resources are currently engaged to identify the root cause and remediate the issue.

Updates:

  • Time: June 15, 2022, 9:30 p.m.
    Status: Resolved
    Update: After additional review, we have identified no further disruption. This issue is resolved.
  • Time: June 15, 2022, 5:30 p.m.
    Status: Monitoring
    Update: We have confirmed that WePay Card Present transactions were not impacted at this time. We will continue to actively monitor to ensure no impact occurs.
  • Time: June 15, 2022, 4:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue and will provide more information as soon as possible.
  • Time: June 15, 2022, 4:35 p.m.
    Status: Investigating
    Update: We have identified an issue that is impacting some Card Present authorizations, we are investigating further at this time. During this period some card present authorizations may not successfully complete. We are actively in the process of resolving the issue and will continue to update.

Updates:

  • Time: June 11, 2022, 12:39 a.m.
    Status: Resolved
    Update: From 12:34 to 17:10 EDT today we experienced degraded authorization performance in our Card Present environment. During this period, Card Present merchants may have experienced elevated authorization failures. As of 17:11 EDT Card Present authorizations normalized within normal tolerances. We will continue to monitor this incident to confirm no other disruption occurs.
  • Time: June 10, 2022, 11:12 p.m.
    Status: Monitoring
    Update: At this time authorization error rates in the Card Present environment look stable and not operating outside of normal tolerances. Activity will continue to be monitored until this incident can be considered mitigated.
  • Time: June 10, 2022, 7:13 p.m.
    Status: Identified
    Update: At this time we continue to see elevated error rates in our card-present environment. We see continued authorization success as we work through resolving the issue. Merchants will experience decreasing error rates during this period and we will provide additional information as it becomes available.
  • Time: June 10, 2022, 6:25 p.m.
    Status: Identified
    Update: We are continuing to work to resolve the issue. We have confirmed that traffic is starting to normalize and the error rate is dropping. We are continuing to monitor the behavior at this time.
  • Time: June 10, 2022, 5:41 p.m.
    Status: Identified
    Update: We have identified an issue which is impacting some Card Present authorizations and are investigating further at this time. During this time some card present authorizations may not successfully complete. We are actively in the process of resolving the issue and will continue to update.

Updates:

  • Time: May 21, 2022, 10:20 p.m.
    Status: Resolved
    Update: Between 11:40am - 12:47pm PT, WePay identified an elevated error rate for card present transactions. During this period some card-present authorizations may have been impacted and unable to be successfully authorized. We have confirmed that all authorizations are operating normally at this time.

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Frequently Asked Questions - WePay

Is there a WePay outage?
The current status of WePay is: Systems Active
Where can I find the official status page of WePay?
The official status page for WePay is here
How can I get notified if WePay is down or experiencing an outage?
To get notified of any status changes to WePay, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of WePay every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does WePay do?
WePay is a secure payment gateway that enables revenue growth without fraud. Its API is designed for ISVs and SaaS, ensuring a secure online payment process.

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