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Is there an WePay outage?

WePay status: Systems Active

Last checked: 2 minutes ago

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WePay outages and incidents

Outage and incident data over the last 30 days for WePay.

There have been 0 outages or incidents for WePay in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for WePay

Outlogger tracks the status of these components for Xero:

API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active
Component Status
API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active

Latest WePay outages and incidents.

View the latest incidents for WePay and check for official updates:

Updates:

  • Time: May 10, 2022, 2:01 a.m.
    Status: Resolved
    Update: We have continued to monitor the behavior of our services and are confident that there is no further disruption. This issue is resolved.
  • Time: May 10, 2022, 1:38 a.m.
    Status: Monitoring
    Update: We have introduced a resolution for the errors being experienced. We are currently seeing API traffic flowing normally as of 6.35 PM PT. We will continue to closely monitor for any further disruption.
  • Time: May 10, 2022, 1:17 a.m.
    Status: Identified
    Update: We have identified the issue and are in the process of working to resolve as quickly as possible. We apologize for any impact you are currently experiencing. We will continue to provide updates until resolved.
  • Time: May 10, 2022, 1:07 a.m.
    Status: Investigating
    Update: We are experiencing a disruption to our Stage server functionality. During this time V3 APIs with in our stage environment may have intermittent failures. We are in the process of investigating the occurrence and will provide additional details shortly.

Updates:

  • Time: April 13, 2022, 5:59 p.m.
    Status: Resolved
    Update: We experienced degraded ACH iframe performance between 4pm PST yesterday till 9:36am PST today. During this time, payers were not able to create a new ACH payment bank account. We also identified an intermittent issue with Credit Card iframe since 04/05/2022 till 9:36am PST today. During this time, payment attempts with Credit Card iframe tokenization may have encountered an error. As of 9:36am PST, the issue is resolved. Any payer that is still encountering an issue with the ACH or Credit Card iframes should clear *.wepay.com cache from their browser to resolve the problem.
  • Time: April 13, 2022, 5:23 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with our ACH and Credit Card iframes. During this time, payments with our ACH and Credit Card iframes may be impacted. We are in the process of investigating the occurrence and will provide additional details shortly.

Updates:

  • Time: March 18, 2022, 7:55 p.m.
    Status: Resolved
    Update: We have continued to monitor the behavior of our services and are confident that there is no further disruption. This issue is resolved.
  • Time: March 18, 2022, 7:20 p.m.
    Status: Monitoring
    Update: Between 08:40 AM - 11:57AM PT we experienced a disruption to our Stage server functionality. During this time V2, V3 APIs with in our stage environment may have intermittent failures and users may have suffered login attempt failures to Partner Center, Merchant Center. We have introduced a resolution for the errors being experienced. We are currently seeing API traffic flowing normally. We will continue to closely monitor for any further disruption.

Updates:

  • Time: March 2, 2022, 11:10 a.m.
    Status: Resolved
    Update: After additional review, we have identified no further disruption. This issue is resolved.
  • Time: March 2, 2022, 10:26 a.m.
    Status: Monitoring
    Update: We experienced a disruption at 1:25 AM PST and have confirmed that at 2:05 AM PST throughput was normalizing. We are continuing to monitor the issue and confirm the disruption is resolved.
  • Time: March 2, 2022, 10:17 a.m.
    Status: Identified
    Update: We have identified the issue and are in the process of working towards a resolution.
  • Time: March 2, 2022, 9:55 a.m.
    Status: Investigating
    Update: We are currently experiencing a Production and Stage outage. We are in the process of investigating the occurrence and will provide additional details shortly.

Updates:

  • Time: Feb. 23, 2022, 9:09 p.m.
    Status: Resolved
    Update: We have implemented a fix for the impacted settlements and have sent the withdrawals for funding. The issue is now resolved. We experienced a one-day delay processing specific withdrawals for Chase bank accounts eligible for Same-Day Deposits. Consequently, certain withdrawals experienced a one-day delay posting to merchant Chase bank accounts.
  • Time: Feb. 23, 2022, 8:52 p.m.
    Status: Investigating
    Update: We are currently investigating a delay with Same-Day Deposits to Chase bank accounts. During this period, impacted withdrawals may take longer than expected to deposit to merchant bank accounts.

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Frequently Asked Questions - WePay

Is there a WePay outage?
The current status of WePay is: Systems Active
Where can I find the official status page of WePay?
The official status page for WePay is here
How can I get notified if WePay is down or experiencing an outage?
To get notified of any status changes to WePay, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of WePay every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does WePay do?
WePay is a secure payment gateway that enables revenue growth without fraud. Its API is designed for ISVs and SaaS, ensuring a secure online payment process.

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