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Is there an WePay outage?

WePay status: Systems Active

Last checked: 17 seconds ago

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WePay outages and incidents

Outage and incident data over the last 30 days for WePay.

There have been 0 outages or incidents for WePay in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for WePay

Outlogger tracks the status of these components for Xero:

API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active
Component Status
API Active
Canadian Processing Active
Settlements/Withdrawals Active
UK Processing Active
US Processing Active
Website Active

Latest WePay outages and incidents.

View the latest incidents for WePay and check for official updates:

Updates:

  • Time: Jan. 26, 2022, 9:28 p.m.
    Status: Resolved
    Update: We experienced elevated error responses to our V3 Point of Sale /payments endpoint between 12:00 and 12:40 PM PST. As of 12:40 PM PST, traffic normalized, the issue is resolved.
  • Time: Jan. 26, 2022, 9:08 p.m.
    Status: Monitoring
    Update: As of 12:40 PM PST traffic has normalized to V3 Point of Sale /payments. We are continuing to monitor our production environment at this time.
  • Time: Jan. 26, 2022, 8:52 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our V3 Point of Sale environment, during this period platforms may experience an interruption with Point of Sale capture attempts.

Updates:

  • Time: Jan. 24, 2022, 5:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 24, 2022, 5:04 p.m.
    Status: Monitoring
    Update: Our engineers have confirmed that our STAGE environment is now operational. We will continue to monitor to ensure no other degradation takes place.
  • Time: Jan. 24, 2022, 4:31 p.m.
    Status: Investigating
    Update: We have identified a spike in API errors in Stage environment. We are actively investigating and will provide an update shortly.

Updates:

  • Time: Dec. 9, 2021, 10:02 p.m.
    Status: Resolved
    Update: We experienced a production outage with our V3 endpoints between 1:01pm PST and 1:15pm PST. During this period all V3 API calls failed. Platform partners should retry the failed API calls if you haven't retried successfully already. We have continued to monitor the behavior of our services and are confident that there is no further disruption. This issue is resolved.
  • Time: Dec. 9, 2021, 9:30 p.m.
    Status: Monitoring
    Update: We had a production outage with our V3 endpoints between 1:01pm PST and 1:15pm PST. We are continuing to monitor the issue and confirm the disruption is resolved.

Updates:

  • Time: Nov. 19, 2021, 5:55 p.m.
    Status: Resolved
    Update: We have continued to monitor the behavior of our services and are confident that there is no further disruption. This issue is resolved.
  • Time: Nov. 19, 2021, 5:40 p.m.
    Status: Monitoring
    Update: We experienced a period of increased errors in our API Production environment and have confirmed that at 9:00 AM PST throughput was normalizing. We are continuing to monitor the issue and confirm the disruption is resolved.
  • Time: Nov. 19, 2021, 4:55 p.m.
    Status: Investigating
    Update: We have identified that the issue is not constrained to card present. Currently we are experiencing an elevated processing error rate. During this time payment attempts may require an additional attempt. We are actively investigating and will provide an update shortly.
  • Time: Nov. 19, 2021, 4:48 p.m.
    Status: Investigating
    Update: We have identified a spike in card present processing errors. During this time some card present payment attempts may fail and require an additional attempt. We are actively investigating and will provide an update shortly.

Updates:

  • Time: Nov. 12, 2021, 10:46 p.m.
    Status: Resolved
    Update: We have implemented a fix for the impacted settlements and have sent the withdrawals for funding. The issue is now resolved. We experienced a two-day delay processing specific withdrawals for Chase bank accounts eligible for Same-Day Deposits. Consequently, certain withdrawals experienced a two-day delay posting to merchant Chase bank accounts.
  • Time: Nov. 12, 2021, 6:56 p.m.
    Status: Investigating
    Update: We are currently investigating a delay with Same-Day Deposits to Chase bank accounts. During this period, impacted withdrawals may take longer than expected to deposit to merchant bank accounts.

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Frequently Asked Questions - WePay

Is there a WePay outage?
The current status of WePay is: Systems Active
Where can I find the official status page of WePay?
The official status page for WePay is here
How can I get notified if WePay is down or experiencing an outage?
To get notified of any status changes to WePay, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of WePay every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does WePay do?
WePay is a secure payment gateway that enables revenue growth without fraud. Its API is designed for ISVs and SaaS, ensuring a secure online payment process.

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