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Is there an Yesware outage?

Yesware status: Minor Outage

Last checked: 6 minutes ago

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Yesware outages and incidents

Outage and incident data over the last 30 days for Yesware.

There have been 1 outages or incidents for Yesware in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Yesware

Outlogger tracks the status of these components for Xero:

Campaigns Active
Mail Merge Performance Issues
Salesforce Sync Active
Send Later and Reminders Active
Telephony Active
Tracking Active
Website Active
Component Status
Campaigns Active
Mail Merge Performance Issues
Salesforce Sync Active
Send Later and Reminders Active
Telephony Active
Tracking Active
Website Active

Latest Yesware outages and incidents.

View the latest incidents for Yesware and check for official updates:

Updates:

  • Time: March 28, 2018, 5 p.m.
    Status: Resolved
    Update: We've released a fix with Yesware extension 2.0.726. The newly released extension will be immediately available for Yesware for Gmail users on Firefox. For users on Chrome, the process may take up to 24 hours for the new extension to be available on your browser.
  • Time: March 28, 2018, 2:35 p.m.
    Status: Identified
    Update: We've identified the issue and are preparing to deploy a fix. Once deployed, the fix will be available immediately for Yesware for Gmail users on Firefox. For users on Chrome, the process may take up to 24 hours for the fix to be released to your browser. As a temporary workaround, you can use the Template option at the top of Gmail to select and insert templates into a compose window. To do so, open up a compose window and then select Templates from the Yesware menu at the top of Gmail. The blue "Insert Template" button should be available on all your templates. Unfortunately, we do not have a workaround for our Book a Time feature. In order for the feature to be accessible, the extension fix and deployments will need to take place and be available on your browser. For Firefox, this should be available immediately once we deploy the fix. For users on Chrome, the fix may take up to 24 hours.
  • Time: March 28, 2018, 1:58 p.m.
    Status: Investigating
    Update: We're investigating reports that the Book a Time and Template options in the Gmail compose window are not working properly with Yesware extension 2.0.725. Updates to follow.

Updates:

  • Time: March 28, 2018, 5 p.m.
    Status: Resolved
    Update: We've released a fix with Yesware extension 2.0.726. The newly released extension will be immediately available for Yesware for Gmail users on Firefox. For users on Chrome, the process may take up to 24 hours for the new extension to be available on your browser.
  • Time: March 28, 2018, 2:35 p.m.
    Status: Identified
    Update: We've identified the issue and are preparing to deploy a fix. Once deployed, the fix will be available immediately for Yesware for Gmail users on Firefox. For users on Chrome, the process may take up to 24 hours for the fix to be released to your browser. As a temporary workaround, you can use the Template option at the top of Gmail to select and insert templates into a compose window. To do so, open up a compose window and then select Templates from the Yesware menu at the top of Gmail. The blue "Insert Template" button should be available on all your templates. Unfortunately, we do not have a workaround for our Book a Time feature. In order for the feature to be accessible, the extension fix and deployments will need to take place and be available on your browser. For Firefox, this should be available immediately once we deploy the fix. For users on Chrome, the fix may take up to 24 hours.
  • Time: March 28, 2018, 1:58 p.m.
    Status: Investigating
    Update: We're investigating reports that the Book a Time and Template options in the Gmail compose window are not working properly with Yesware extension 2.0.725. Updates to follow.

Updates:

  • Time: Jan. 22, 2018, 10:34 p.m.
    Status: Resolved
    Update: The majority of customers using Touchpoints should be back up and running now with only a few customers still affected by an ongoing problem. Our team is working on a fix which should resolve the Touchpoints issue for all users tomorrow.
  • Time: Jan. 22, 2018, 10:34 p.m.
    Status: Resolved
    Update: The majority of customers using Touchpoints should be back up and running now with only a few customers still affected by an ongoing problem. Our team is working on a fix which should resolve the Touchpoints issue for all users tomorrow.
  • Time: Jan. 22, 2018, 8:54 p.m.
    Status: Investigating
    Update: We've heard reports that some customers are unable to access and/or manage their Campaigns and the Todo cards on the Touchpoints sidebar. Our team is looking into the issue with urgency. Updates to follow.
  • Time: Jan. 22, 2018, 8:54 p.m.
    Status: Investigating
    Update: We've heard reports that some customers are unable to access and/or manage their Campaigns and the Todo cards on the Touchpoints sidebar. Our team is looking into the issue with urgency. Updates to follow.

Updates:

  • Time: Nov. 30, 2017, 2:15 p.m.
    Status: Resolved
    Update: All components of the Presentation Tracking feature are operational.
  • Time: Nov. 29, 2017, 10:27 p.m.
    Status: Monitoring
    Update: We've received reports of ongoing issues with uploading documents using the Presentation Tracking feature. We're working with our upstream provider on a resolution.
  • Time: Nov. 29, 2017, 8:51 p.m.
    Status: Monitoring
    Update: The issue with our upstream provider has been resolved. We'll continue to monitor our systems to ensure the Presentation Tracking feature is working properly.
  • Time: Nov. 29, 2017, 3:56 p.m.
    Status: Identified
    Update: The issue with uploading Yesware Presentations and broken Presentation Tracking links appear to be related to a service issue with an upstream provider. Our provider is currently investigating the issue on their end. Updates to follow.
  • Time: Nov. 29, 2017, 3:45 p.m.
    Status: Investigating
    Update: We are currently investigating reports of broken links with our Presentation Tracking feature. Updates to follow.

Updates:

  • Time: Nov. 30, 2017, 2:15 p.m.
    Status: Resolved
    Update: All components of the Presentation Tracking feature are operational.
  • Time: Nov. 29, 2017, 10:27 p.m.
    Status: Monitoring
    Update: We've received reports of ongoing issues with uploading documents using the Presentation Tracking feature. We're working with our upstream provider on a resolution.
  • Time: Nov. 29, 2017, 8:51 p.m.
    Status: Monitoring
    Update: The issue with our upstream provider has been resolved. We'll continue to monitor our systems to ensure the Presentation Tracking feature is working properly.
  • Time: Nov. 29, 2017, 3:56 p.m.
    Status: Identified
    Update: The issue with uploading Yesware Presentations and broken Presentation Tracking links appear to be related to a service issue with an upstream provider. Our provider is currently investigating the issue on their end. Updates to follow.
  • Time: Nov. 29, 2017, 3:45 p.m.
    Status: Investigating
    Update: We are currently investigating reports of broken links with our Presentation Tracking feature. Updates to follow.

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Frequently Asked Questions - Yesware

Is there a Yesware outage?
The current status of Yesware is: Minor Outage
Where can I find the official status page of Yesware?
The official status page for Yesware is here
How can I get notified if Yesware is down or experiencing an outage?
To get notified of any status changes to Yesware, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Yesware every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Yesware do?
Yesware is a tool for sales teams to efficiently and effectively conduct email outreach, resulting in increased revenue. It is user-friendly and easy to use.

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