Time: Oct. 8, 2020, 3:48 p.m.

Status: Resolved

Update: The issue where some GMail users were receiving an error that Yesware could not connect to their inbox has been resolved. If you continue to receive that error, please take the steps below and do not hesitate to reach out to us at [email protected] if there are any questions. **In Chrome** 1) Open a new tab and enter chrome://extensions into the address bar. 2) Find Yesware on the list and click the trash can next to it. 3) Refresh Gmail. 4) Visit www.yesware.com/install to reinstall for Gmail.

Time: Oct. 8, 2020, 2:39 p.m.

Status: Monitoring

Update: Yesware has identified and resolved the issue some GMail users were experiencing where Yesware could not connect to their inbox. If you continue to receive that error, please take the steps below which should resolve. **For Chrome** 1) Open a new tab and enter chrome://extensions into the address bar. 2) Find Yesware on the list and click the trash can next to it. 3) Refresh Gmail. 4) Visit www.yesware.com/install to reinstall for Gmail. If there are any questions and/or we may be of assistance in completing the steps above, please do not hesitate to reach out to us at [email protected]. We apologize for the inconvenience.

Time: Oct. 8, 2020, 2:29 p.m.

Status: Investigating

Update: Many Yesware GMail users are reporting that they are receiving an error that Yesware is unable to connect to their inbox. Yesware is currently investigating with the highest priority and updates will be provided as they become available.

Time: Oct. 8, 2020, 3:48 p.m.

Status: Resolved

Update: The issue where some GMail users were receiving an error that Yesware could not connect to their inbox has been resolved. If you continue to receive that error, please take the steps below and do not hesitate to reach out to us at [email protected] if there are any questions. **In Chrome** 1) Open a new tab and enter chrome://extensions into the address bar. 2) Find Yesware on the list and click the trash can next to it. 3) Refresh Gmail. 4) Visit www.yesware.com/install to reinstall for Gmail.

Time: Oct. 8, 2020, 2:39 p.m.

Status: Monitoring

Update: Yesware has identified and resolved the issue some GMail users were experiencing where Yesware could not connect to their inbox. If you continue to receive that error, please take the steps below which should resolve. **For Chrome** 1) Open a new tab and enter chrome://extensions into the address bar. 2) Find Yesware on the list and click the trash can next to it. 3) Refresh Gmail. 4) Visit www.yesware.com/install to reinstall for Gmail. If there are any questions and/or we may be of assistance in completing the steps above, please do not hesitate to reach out to us at [email protected]. We apologize for the inconvenience.

Time: Oct. 8, 2020, 2:29 p.m.

Status: Investigating

Update: Many Yesware GMail users are reporting that they are receiving an error that Yesware is unable to connect to their inbox. Yesware is currently investigating with the highest priority and updates will be provided as they become available.

Time: June 12, 2020, 7:59 p.m.

Status: Resolved

Update: Yesware can confirm that all users are now fully operational. We apologize for any inconvenience this caused.

Time: June 12, 2020, 7:14 p.m.

Status: Monitoring

Update: The issue has been identified and a fix deployed- most users have recovered and those who have not should soon. We will continue to monitor and please don't hesitate to reach out to [email protected] if there are any questions.

Time: June 12, 2020, 6:59 p.m.

Status: Investigating

Update: We are investigating reports of Yesware being down for some users. Updates will be provided as they come available and this is being treated with the highest of urgency. If there are any questions, please do not hesitate to reach out at [email protected].

Time: June 12, 2020, 7:59 p.m.

Status: Resolved

Update: Yesware can confirm that all users are now fully operational. We apologize for any inconvenience this caused.

Time: June 12, 2020, 7:14 p.m.

Status: Monitoring

Update: The issue has been identified and a fix deployed- most users have recovered and those who have not should soon. We will continue to monitor and please don't hesitate to reach out to [email protected] if there are any questions.

Time: June 12, 2020, 6:59 p.m.

Status: Investigating

Update: We are investigating reports of Yesware being down for some users. Updates will be provided as they come available and this is being treated with the highest of urgency. If there are any questions, please do not hesitate to reach out at [email protected].

Time: April 22, 2020, 1:26 a.m.

Status: Resolved

Update: Reminders scheduled for the downtime between April 11 and today have now been pushed, meaning this incident is now fully resolved. Please do not hesitate to let us know if there are any questions ([email protected]) and have a nice remainder of the week.

Time: April 21, 2020, 10:15 p.m.

Status: Monitoring

Update: All Send Later emails scheduled to send during the downtime (those in which the underlying Draft was not deleted during the downtime) have now been sent. Reminders scheduled for the downtime will now be processed, with the expectation that all such Reminders will be sent by EOD tomorrow (April 22nd). This is the lone remaining item and all other functionality is now fully available. If there are any questions, please do not hesitate to reach out to us at [email protected].

Time: April 21, 2020, 9:59 p.m.

Status: Monitoring

Update: Reminders and Send Later emails may now be scheduled again for users on the latest version of the Yesware extension- extensions will update automatically over the next several hours, but if you would like to manually update your extension at this time you may do so by navigating to chrome://extensions/ > selecting "Developer Mode" (in the upper-right hand corner) > selecting the "Update" button > relaunching GMail. Send Later emails scheduled during the downtime are now being processed and these emails will be sent over the next few hours (those in which the underlying Draft has not been deleted- as mentioned previously, if the underlying Draft was deleted the Send Later email will not be sent). Reminders from the downtime will be processed after the completion of the Send Later emails, with the expectation that all Reminders from the downtime will be sent by EOD tomorrow (April 22nd). Once again, we apologize for the inconvenience this issue caused. If there are any questions and/or comments, please do not hesitate to reach out to us at [email protected].

Time: April 20, 2020, 5:10 p.m.

Status: Identified

Update: Yesware is finalizing a fix and estimates that the issue will be resolved tomorrow (April 21st, 2020). Once the fix has been implemented, all queued Reminders and Send Later emails from the down period will send. To that end, if there are any Send Later emails that you would not like to be sent once the issue has been resolved, please navigate to your Drafts folder and delete the email at this time (doing so will prevent Yesware from being able to find, and send, the email later). If there are any questions, please do not hesitate to reach out to us at [email protected].

Time: April 17, 2020, 9:09 p.m.

Status: Identified

Update: Yesware continues to work on implementing the fix for this issue, and expects to be live with said fix by mid-week next week. Please do not hesitate to let us know ([email protected]) if there are any questions in the meantime.

Time: April 14, 2020, 7:49 p.m.

Status: Identified

Update: Yesware has identified the cause of the Reminders and Send Later issue, and is working on a fix. We will provide an update when that fix has been implemented and ask that you not hesitate to reach out to us at [email protected] if there are any questions in the meantime. Once again, our apologies for the inconvenience.

Time: April 13, 2020, 10 p.m.

Status: Investigating

Update: Yesware is investigating reports of missed Reminders and failed Send Later emails starting Saturday, April 11th. This is being treated as a top priority and updates will be provided on this page as they become available. We apologize for the inconvenience and ask that you not hesitate to reach out to us at [email protected] if there are any questions.