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Is there an Adjust outage?

Adjust status: Systems Active

Last checked: 7 minutes ago

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Adjust outages and incidents

Outage and incident data over the last 30 days for Adjust.

There have been 0 outages or incidents for Adjust in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Adjust

Outlogger tracks the status of these components for Xero:

Attribution Services Active
Audience Builder Active
Dashboard Active
Engagement Redirect Endpoint Active
KPI Service Active
Raw Data Export Service Active
Report Service Active
SDK Endpoint Active
Server to Server Endpoint Active
Uploading Service Active
Component Status
Attribution Services Active
Audience Builder Active
Dashboard Active
Engagement Redirect Endpoint Active
KPI Service Active
Raw Data Export Service Active
Report Service Active
SDK Endpoint Active
Server to Server Endpoint Active
Uploading Service Active

Latest Adjust outages and incidents.

View the latest incidents for Adjust and check for official updates:

Updates:

  • Time: March 17, 2021, 6:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 17, 2021, 5:58 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 17, 2021, 5:22 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 17, 2021, 4:32 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 17, 2021, 4:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.

Updates:

  • Time: Jan. 23, 2021, 6:43 p.m.
    Status: Resolved
    Update: This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we ｗorked on a solution. Please contact your dedicated AM or email us at [email protected] with any additional questions.
  • Time: Jan. 23, 2021, 6:40 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Jan. 23, 2021, 5:23 a.m.
    Status: Identified
    Update: Our maintenance period is still ongoing at this time. We'll provide an update as soon as the affected services have returned to their fully functional state.
  • Time: Jan. 22, 2021, 5:37 p.m.
    Status: Investigating
    Update: Please be aware we're currently experiencing a longer than anticipated maintenance period regarding the dashboard, resulting in a delay in the visualization/presentation of new trackers and cost-related data points. We conservatively expect the maintenance to be completed by 23 Jan 2021 05:00 UTC. Attribution is unaffected and all other services such as callbacks are fully operational and no action is required, nonetheless we sincerely apologize for any inconveniences this may cause.

Updates:

  • Time: Nov. 16, 2020, 12:27 p.m.
    Status: Resolved
    Update: The maintenance has been completed successfully, the service is completely restored now. Thank you for your patience.
  • Time: Nov. 16, 2020, 12:11 p.m.
    Status: Monitoring
    Update: The Adjust dashboard is currently not available due to maintenance. We apologize for the inconvenience.
  • Time: Nov. 16, 2020, 12:03 p.m.
    Status: Identified
    Update: The Adjust dashboard is currently not available due to maintenance. We apologize for the inconvenience.
  • Time: Nov. 16, 2020, 12:02 p.m.
    Status: Identified
    Update: The Adjust dashboard is currently not available due to maintenance. We apologize for the inconvenience.

Updates:

  • Time: May 18, 2020, 3:13 p.m.
    Status: Resolved
    Update: This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time. The dashboard data is catching up and will be real-time shortly. Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we ｗorked on a solution. Please contact your dedicated AM or email us at [email protected] with any additional questions.
  • Time: May 18, 2020, 1:53 p.m.
    Status: Identified
    Update: The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

Updates:

  • Time: April 17, 2020, 2:10 p.m.
    Status: Postmortem
    Update: **Postmortem for incident on 16.04.2020** Yesterday, April 16th, between 19:29 and 19:59 UTC we rejected some of our incoming traffic due to an overload situation after a data center failover. At 18:45 UTC we saw hardware failures for multiple machines in one of our Frankfurt data centers. At first it seemed like a minor issue as backup machines jumped in to replace failed ones. As the error started to cascade we made the decision to move all traffic away from the affected data center. At 19:15 UTC we started to reroute all traffic to our remaining locations in Amsterdam, Los Angeles and Frankfurt. Due to the COVID-19 crisis we are currently seeing traffic up to 25% higher than average. This put the remaining data centers under severe pressure. At 19:29 UTC we began to see an overload failure cascading from one data center to another. We began to reduce the incoming traffic by delaying event data from the SDK. This stabilized our load issues. At 19:59 UTC we had successfully fixed all configuration issues and tracked all incoming traffic again. By 21:40 UTC we had restored access to the dashboard and the KPI services. We have also been replaying the previously delayed SDK data and allowed partners to replay their clicks and impressions to fix any missing attributions. At the moment we are working with all major partners to double check if all data is consistent and replay additional data if necessary. To avoid any such chain of events in the future, we will increase our reserves in hardware. Delivery of new servers will start next week. Specifically, we will increase our SSL offloaders by 60% and our backend servers by 25% in Europe and 87% in the US. We sincerely apologize for any inconvenience this incident may have caused you. We are committed to provide you the highest uptime possible and continuously improve our processes and systems.
  • Time: April 16, 2020, 9:48 p.m.
    Status: Resolved
    Update: All systems are now back operational. As a recap, due to an issue in our Frankfurt datacenter some of our services had performance issues resulting in a partial loss of incoming clicks between 19:29 UTC and 19:59 UTC. For other data points, our SDK buffers all activities if it cannot reach our servers and all of this data is being replayed and will be attributed. A full postmortem, including how we will mitigate this type of issue in the future will be delivered. We would like to sincerely apologize for the disruption and to thank you for your patience. Please contact your dedicated AM or email us at [email protected] with any additional questions.
  • Time: April 16, 2020, 9:23 p.m.
    Status: Monitoring
    Update: Currently all services with the exception of KPI and Dashboard are 100% operational
  • Time: April 16, 2020, 9:10 p.m.
    Status: Monitoring
    Update: Currently all services with the exception of KPI and Dashboard are 100% operational
  • Time: April 16, 2020, 8:41 p.m.
    Status: Monitoring
    Update: Currently all services with the exception of Dashboard and KPI are 100% operational; and applicable SDK traffic is being replayed to our servers.
  • Time: April 16, 2020, 7:59 p.m.
    Status: Monitoring
    Update: Redirects and tracking are now fully back, and we are not anticipating any major loss of data. Other services will be back shortly.
  • Time: April 16, 2020, 7:48 p.m.
    Status: Monitoring
    Update: We’ve temporarly lost operation in our Frankfurt datacenter and have rerouted all traffic to our LAX and AMS datacenters; the majority of our redirects are back up and we're working to resolve the rest. Some events are being rejected to reduce the traffic load on LAX and AMS; our SDK will replay the data once we’re fully online.
  • Time: April 16, 2020, 7:29 p.m.
    Status: Investigating
    Update: Adjust is currently experiencing a service outage. The issue has been identified and a fix is being implemented. As a result, some Adjust tracking URLs fail to redirect, and some incoming clicks regardless of source are not being processed. Requests such as installs, sessions, and events sent by the Adjust SDK are not being processed but they will be buffered locally on each device and replayed in full once our services are back online. We sincerely apologize for the disruption and inconvenience caused.
  • Time: April 16, 2020, 7:16 p.m.
    Status: Investigating
    Update: Adjust is currently experiencing a degradation in performance. The issue has been identified and a fix is being implemented. We sincerely apologize for the disruption and inconvenience caused.
  • Time: April 16, 2020, 7:15 p.m.
    Status: Investigating
    Update: Adjust is currently experiencing a degradation in performance. The issue has been identified and a fix is being implemented. We sincerely apologize for the disruption and inconvenience caused.
  • Time: April 16, 2020, 6:43 p.m.
    Status: Investigating
    Update: The Adjust dashboard is currently experiencing a degradation in performance. This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal. We are working on fixing this issue.

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Frequently Asked Questions - Adjust

Is there a Adjust outage?
The current status of Adjust is: Systems Active
Where can I find the official status page of Adjust?
The official status page for Adjust is here
How can I get notified if Adjust is down or experiencing an outage?
To get notified of any status changes to Adjust, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Adjust every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Adjust do?
Adjust offers a comprehensive app marketing solution, enabling measurement, optimization, and scaling of app growth across platforms with their award-winning technology.

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