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Is there an Aircall outage?

Aircall status: Systems Active

Last checked: a minute ago

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Aircall outages and incidents

Outage and incident data over the last 30 days for Aircall.

There have been 0 outages or incidents for Aircall in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aircall

Outlogger tracks the status of these components for Xero:

Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active
Component Status
Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active

Latest Aircall outages and incidents.

View the latest incidents for Aircall and check for official updates:

Updates:

  • Time: Sept. 12, 2023, 9:06 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2023, 8:20 a.m.
    Status: Monitoring
    Update: We have identified a network issue which was causing inbound call failures in Spain and UK. We are actively working with our partner on the resolution issue and keep the monitoring active.
  • Time: Sept. 12, 2023, 7:54 a.m.
    Status: Investigating
    Update: We are investigating a connectivity issue causing inbound calls failures in Spain.

Updates:

  • Time: Sept. 7, 2023, 3:32 p.m.
    Status: Resolved
    Update: This issue is now resolved, customers are once again able to place outbound calls from the Aircall app.
  • Time: Sept. 7, 2023, 2:41 p.m.
    Status: Monitoring
    Update: Our service provider has implemented a fix and while we have noticed some improvements, users are not yet able to consistently place outbound calls from the Aircall app. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Sept. 7, 2023, 2:40 p.m.
    Status: Investigating
    Update: Our service provider has implemented a fix and while we have noticed some improvements, users are not yet able to consistently place outbound calls from the Aircall app. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Sept. 7, 2023, 2:27 p.m.
    Status: Investigating
    Update: We are investigating an issue where the call button is grayed out, and users cannot place outbound calls from the Aircall app. This issue relates to an outage with one of Aircall's service providers. We will provide another update in 1 hour or as soon as more information becomes available.

Updates:

  • Time: Sept. 12, 2023, 12:14 p.m.
    Status: Resolved
    Update: This issue is now resolved. Customers now have updated data on all Dashboard components.
  • Time: Sept. 12, 2023, 9:51 a.m.
    Status: Monitoring
    Update: We have completed execution of our daily jobs from the first failure until today. Our hourly ones are working fine too. We are monitoring the situation and will update in the next 2 hours.
  • Time: Sept. 11, 2023, 1:18 p.m.
    Status: Identified
    Update: We have published a fix this morning, which proved stable ever since. We are now restarting the execution of our daily jobs from the first failure until today. We will update back when all the jobs are completed successfully.
  • Time: Sept. 11, 2023, 7:49 a.m.
    Status: Identified
    Update: We continue to work on a fix that is currently being tested. We will provide an update as soon as progress is made.
  • Time: Sept. 8, 2023, 8:28 a.m.
    Status: Identified
    Update: The backfill of historical data is completed and call history is available again. We are still working to ensure the data refresh rate improves to regular values.
  • Time: Sept. 7, 2023, 1:25 p.m.
    Status: Identified
    Update: Users may start seeing today's historical data become available. This process will continue to run over the next hours. We will provide an update when it is justified.
  • Time: Sept. 7, 2023, 11:24 a.m.
    Status: Identified
    Update: Aircall Engineering is working to make yesterday's historical data available. This action is currently in progress.
  • Time: Sept. 7, 2023, 10:23 a.m.
    Status: Identified
    Update: We continue to work on optimizing the current system performance. We will provide an update as soon as progress is made.
  • Time: Sept. 7, 2023, 9:13 a.m.
    Status: Identified
    Update: The issue has been identified and we're working on a possible solution. We will provide an update as soon as progress is made.
  • Time: Sept. 7, 2023, 7:42 a.m.
    Status: Investigating
    Update: We have identified that historical call data has stopped being updated at some Dashboard components: Overview; Analytics+; Monitoring; and Call History, starting yesterday at 02:00 UTC. The team is currently investigating the issue and working to keep the call history up to date.

Updates:

  • Time: Sept. 6, 2023, 10 p.m.
    Status: Resolved
    Update: This issue is now resolved, customers are once again able to place outbound calls from the Aircall app.
  • Time: Sept. 6, 2023, 9:35 p.m.
    Status: Monitoring
    Update: Our service provider has implemented a fix and customers should now be able to place outbound calls from the Aircall app. We will continue to monitor and provide another update in 1 hour or as soon as more information becomes available.
  • Time: Sept. 6, 2023, 8:34 p.m.
    Status: Identified
    Update: Our service provider has implemented a fix and while we have noticed some improvements, users are not yet able to consistently place outbound calls from the Aircall app. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Sept. 6, 2023, 7:30 p.m.
    Status: Identified
    Update: Our service provider has identified the issue where the call button is greyed out and some users cannot place outbound calls from the Aircall app. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Sept. 6, 2023, 6:26 p.m.
    Status: Identified
    Update: Our service provider has identified the issue where the call button is greyed out and some users cannot place outbound calls from the Aircall app. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Sept. 6, 2023, 5:23 p.m.
    Status: Identified
    Update: We are continuing to investigate an issue where the call button is greyed out, and users cannot place outbound calls from the Aircall app. Our Engineers are working with our service provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Sept. 6, 2023, 4:23 p.m.
    Status: Identified
    Update: We are continuing to investigate an issue where the call button is greyed out, and users cannot place outbound calls from the Aircall app. Our Engineers are working with our service provider to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  • Time: Sept. 6, 2023, 3:01 p.m.
    Status: Identified
    Update: We are investigating an issue where the call button is grayed out, and users cannot place outbound calls from the Aircall app. This issue relates to an outage with one of Aircall's service providers.

Updates:

  • Time: Sept. 5, 2023, 9:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 5, 2023, 9:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented by our service provider and we are monitoring the results. Customers can reload the Aircall app and should see a green call button once again.
  • Time: Sept. 5, 2023, 9:19 p.m.
    Status: Identified
    Update: An issue with one of Aircall's service providers has been identified and a fix is being implemented.
  • Time: Sept. 5, 2023, 9:06 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where the call button is grayed out and users are unable to place outbound calls from the Aircall app.

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Frequently Asked Questions - Aircall

Is there a Aircall outage?
The current status of Aircall is: Systems Active
Where can I find the official status page of Aircall?
The official status page for Aircall is here
How can I get notified if Aircall is down or experiencing an outage?
To get notified of any status changes to Aircall, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aircall every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aircall do?
A reliable business phone and communication platform for teams. Quickly establish a cloud-based call center and connect with your CRM & Helpdesk software.

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