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Is there an Aircall outage?

Aircall status: Systems Active

Last checked: 4 minutes ago

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Aircall outages and incidents

Outage and incident data over the last 30 days for Aircall.

There have been 0 outages or incidents for Aircall in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aircall

Outlogger tracks the status of these components for Xero:

Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active
Component Status
Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active

Latest Aircall outages and incidents.

View the latest incidents for Aircall and check for official updates:

Updates:

  • Time: Oct. 12, 2023, 3:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 12, 2023, 2:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 12, 2023, 2:55 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 12, 2023, 2:30 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where the Aircall app displays an error message showing "Internet Connection Lost".

Updates:

  • Time: Oct. 11, 2023, 12:45 p.m.
    Status: Resolved
    Update: The incident has now been completely resolved.
  • Time: Oct. 11, 2023, 10:36 a.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are presently following recovery on quality. We are keeping the monitoring active and will keep you informed on the resolution of the incident.
  • Time: Oct. 11, 2023, 9:22 a.m.
    Status: Identified
    Update: We have identified a problem of missing audio on outgoing calls to FR. We're actively working with our partner on the resolution of the incident. We will keep you informed in the coming hours.
  • Time: Oct. 11, 2023, 8:39 a.m.
    Status: Investigating
    Update: Some customers are currently experiencing quality degradation with outgoing calls to France. We are working with our partners in France to identify the cause of the problem and will keep you informed in the coming hours.

Updates:

  • Time: Oct. 5, 2023, 7:43 a.m.
    Status: Resolved
    Update: After extensive testing and monitoring, we can now confirm that the incident has been resolved.
  • Time: Oct. 4, 2023, 5:44 p.m.
    Status: Monitoring
    Update: We have released a fix that resolves the audio issues experienced with the new MacOS 14.0 "Sonoma" update when using the Aircall desktop and webapp. In order to apply this fix, please close the Aircall app and reopen. We are monitoring the results and will provide another update as soon as more information becomes available.
  • Time: Oct. 3, 2023, 3:25 p.m.
    Status: Identified
    Update: Our Engineering team continues to work with third party providers to reach a solution. We continue to advise our customers to pause on upgrading their Mac's operating system to to 14.0 "Sonoma" until this incident is resolved and will provide another update as soon as more information becomes available.
  • Time: Oct. 2, 2023, 3:42 p.m.
    Status: Identified
    Update: Customers who have updated to the latest MacOS 14.0 "Sonoma" are experiencing audio issues when using the Aircall desktop and webapp. These include, but are not limited to: the inability to place or receive calls, audio devices not correctly detected ("no device found" error in the app, also microphone permission issues), no audio (in and out), delays in the audio, extended latency/network issues and overall poor app performance. Our Engineering team has identified the problem and are consulting with third party providers to reach a resolution. We are currently advising our customers to pause on upgrading their Mac's operating system to to 14.0 "Sonoma" until this incident is resolved and expect to provide another update in 24 hours or as soon as more information becomes available.

Updates:

  • Time: Sept. 28, 2023, 10:20 p.m.
    Status: Resolved
    Update: We are no longer experiencing SMS delivery delays when sending messages to Verizon and AT&T. This incident has been resolved.
  • Time: Sept. 28, 2023, 8:28 p.m.
    Status: Monitoring
    Update: Our carrier is experiencing SMS delivery failures to Verizon and AT&T networks in the US for some phone numbers. They have implemented a fix and we will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Updates:

  • Time: Sept. 14, 2023, 6:42 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Sept. 14, 2023, 6:17 a.m.
    Status: Identified
    Update: The root cause of this issue has been identified and a fix is being produced.
  • Time: Sept. 14, 2023, 3:23 a.m.
    Status: Investigating
    Update: We have identified and are investigating an issue impacting our live feed, in-call screen and some users stuck in a ringing state.

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Frequently Asked Questions - Aircall

Is there a Aircall outage?
The current status of Aircall is: Systems Active
Where can I find the official status page of Aircall?
The official status page for Aircall is here
How can I get notified if Aircall is down or experiencing an outage?
To get notified of any status changes to Aircall, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aircall every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aircall do?
A reliable business phone and communication platform for teams. Quickly establish a cloud-based call center and connect with your CRM & Helpdesk software.

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