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Is there an Aircall outage?

Aircall status: Systems Active

Last checked: 4 minutes ago

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Aircall outages and incidents

Outage and incident data over the last 30 days for Aircall.

There have been 0 outages or incidents for Aircall in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aircall

Outlogger tracks the status of these components for Xero:

Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active
Component Status
Admin Dashboard Active
Aircall Apps Active
aircall.io website Active
Inbound calls Active
Integrations Active
Messaging (SMS*/MMS*) Active
Outbound calls Active
Public API Active

Latest Aircall outages and incidents.

View the latest incidents for Aircall and check for official updates:

Updates:

  • Time: Nov. 22, 2023, 9:22 a.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Nov. 21, 2023, 3:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 21, 2023, 2:26 p.m.
    Status: Identified
    Update: The root cause of this issue has been identified and a fix is being implemented.
  • Time: Nov. 21, 2023, 11:04 a.m.
    Status: Investigating
    Update: Some transcriptions might take longer before being available for the end users. Until transcriptions are generated, users will see the copy mentioning that the transcription is not available for their call.

Updates:

  • Time: Nov. 8, 2023, 8:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2023, 7:59 a.m.
    Status: Monitoring
    Update: We are monitoring results after the fix has been applied.
  • Time: Nov. 7, 2023, 10:58 p.m.
    Status: Identified
    Update: We have identified an issue where call transfer API requests do not ring the agent's Aircall app. Our Engineering team has identified the issue and a fix is being implemented.

Updates:

  • Time: Nov. 8, 2023, 11:10 a.m.
    Status: Resolved
    Update: The incident has now been completely resolved.
  • Time: Nov. 8, 2023, 8:47 a.m.
    Status: Monitoring
    Update: A fix has been implemented by Optus Network in Australia, and we are presently following recovery on SMS delivery and call connection. We are keeping the monitoring active and will keep you informed on the resolution of the incident.
  • Time: Nov. 8, 2023, 2:31 a.m.
    Status: Investigating
    Update: We continue to experience call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.
  • Time: Nov. 7, 2023, 10:34 p.m.
    Status: Investigating
    Update: We are experiencing call failures and SMS delivery delays to and from the Optus network in Australia. Our carrier engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Updates:

  • Time: Oct. 18, 2023, 7:15 a.m.
    Status: Resolved
    Update: The incident has been resolved
  • Time: Oct. 18, 2023, 1:32 a.m.
    Status: Monitoring
    Update: We are monitoring results after the fix has been applied.
  • Time: Oct. 18, 2023, 1:31 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 18, 2023, 1:10 a.m.
    Status: Investigating
    Update: We are currently investigating an outage impacting multiple components of service. Users may experience issues making or receiving calls, updating availability, updating contacts.

Updates:

  • Time: Oct. 17, 2023, 8:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 17, 2023, 8:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 17, 2023, 8:14 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 17, 2023, 8:03 p.m.
    Status: Investigating
    Update: We are currently investigating an outage impacting multiple components of service. Users may experience issues making or receiving calls, updating availability, updating contacts.

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Frequently Asked Questions - Aircall

Is there a Aircall outage?
The current status of Aircall is: Systems Active
Where can I find the official status page of Aircall?
The official status page for Aircall is here
How can I get notified if Aircall is down or experiencing an outage?
To get notified of any status changes to Aircall, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aircall every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aircall do?
A reliable business phone and communication platform for teams. Quickly establish a cloud-based call center and connect with your CRM & Helpdesk software.

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