Time: Jan. 9, 2020, 10:09 p.m.

Status: Resolved

Update: Thank you for your patience as we worked to resolve this limited issue. All functionality has been restored to ProphetOnDemand.com, Prophet embedded in Outlook, and the Prophet Mobile App. If you have any additional concerns or problems please contact our Support Team who are standing by to assist you. You can reach out to our Support Team by emailing them at [email protected] or calling them at 800-399-8980 x2. Thank you again. Rose Glitschka Client Services Manager

Time: Jan. 9, 2020, 8:28 p.m.

Status: Investigating

Update: We have received reports of issues with connecting to Prophet On Demand and pulling information. We are presently working to resolve this issue. We will continue to update you on the progress as we work through this problem.

Time: Nov. 22, 2019, 7 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Nov. 22, 2019, 6:57 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Nov. 22, 2019, 5:44 p.m.

Status: Investigating

Update: We are currently investigating this issue.

Time: Nov. 22, 2019, 7 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Nov. 22, 2019, 6:56 p.m.

Status: Investigating

Update: We are continuing to investigate this issue.

Time: Nov. 22, 2019, 5:08 p.m.

Status: Investigating

Update: We are currently investigating this issue.

Time: Nov. 18, 2019, 8:08 p.m.

Status: Postmortem

Update: On Friday, Nov 1st 2019, Prophet's load balancer, the device the directs incoming request to the web server with the least traffic for better access, lost connection to all Prophet web servers. This loss of connection was due to a program on the load balancer receiving an error while scanning the web servers. Corrections were made to the scan tool which allowed the load balancer to find all Prophet web servers and service was restored. To prevent this from happening in the future we have created new fail safes to prevent the load balancer from loosing connection to the Prophet web servers including updating the scan tool on the load balancer, replication of the scan tools source files, and notifications to our Support team and Technical Management team if a single failure is received by the load balancer. Please contact Avidian Technical Support or your Account Manager if you have any questions about the Prophet outage from Friday, Nov 1st, 2019. [www.avidian.com/support/contact](http://www.avidian.com/support/contact) Once again we sincerely apologize for this outage and have created new steps to prevent this from happening again. Sincerely, Rose Glitschka Client Services Manager **Avidian Technologies**

Time: Nov. 18, 2019, 8:08 p.m.

Status: Resolved

Update: OUTAGE BULLETIN : Prophet experienced an outage on our On Demand (POD) servers Friday, Nov 1st, from 11:00am PST until 6:00pm PST. This outage affected connectivity to both the Admin Portal and Prophet embedded in Outlook for all Prophet On Demand users. As of 6:00pm PST on Friday, Nov 1st, this outage has been resolved.

Time: Nov. 18, 2019, 9:51 p.m.

Status: Postmortem

Update: Google has reviewed all Avidian links and downloads to confirm their validity. All downloads for Prophet Client and Prophet Client Update are working successfully in the Chrome browser.

Time: Nov. 18, 2019, 9:51 p.m.

Status: Resolved

Update: The Situation: • Google has made a change to their Chrome browser which is flagging our recent uploads for the 7.7.120 client download and client update download as “Uncommon”. • This shows as a threat/virus and is listed as “may be dangerous”. • This issue only appears with Chrome browsers. Edge, Internet Explorer, Firefox, Opera, and Safari all work fine.