Branch outages and incidents
Outage and incident data over the last 30 days for Branch.
There have been 0 outages or incidents for Branch in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Branch
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Dashboard | Active |
| Deep Linking | Active |
| Export API | Active |
| Journeys | Active |
| Link Redirection | Active |
| Webhooks | Active |
Latest Branch outages and incidents.
View the latest incidents for Branch and check for official updates:
Attribution Pipeline Delay
Description: Our team has identified the root cause and has applied a fix. Analytics are back to real-time.
Status: Resolved
Impact: None | Started At: June 6, 2022, 10:53 p.m.
Updates:
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Time: June 7, 2022, 5:39 a.m.Status: ResolvedUpdate: Our team has identified the root cause and has applied a fix. Analytics are back to real-time.
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Time: June 6, 2022, 10:53 p.m.Status: InvestigatingUpdate: We're experiencing some delays with our attribution pipeline. We'll update here once analytics are back to real-time.
Links dashboard creation issue
Description: We have identified the issue scope and narrowed down to a rare edge case
Status: Resolved
Impact: None | Started At: April 19, 2022, 7:22 p.m.
Updates:
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Time: April 19, 2022, 7:34 p.m.Status: ResolvedUpdate: We have identified the issue scope and narrowed down to a rare edge case
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Time: April 19, 2022, 7:22 p.m.Status: InvestigatingUpdate: We are aware of an issue with creating and updating links via our dashboard. The team is actively investigating and working towards a fix.
Event Pipeline Delay
Description: We have finished processing the queue of delayed events and our services have returned to normal. We can confirm there was no data loss.
Status: Resolved
Impact: Minor | Started At: Feb. 14, 2022, 11:09 p.m.
Updates:
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Time: Feb. 15, 2022, 2:04 a.m.Status: ResolvedUpdate: We have finished processing the queue of delayed events and our services have returned to normal. We can confirm there was no data loss.
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Time: Feb. 14, 2022, 11:18 p.m.Status: IdentifiedUpdate: We have resolved the underlying issue and are now processing the queue of events. Analytics and webhooks are slightly delayed, and this delay is currently being reduced. We do not anticipate any data loss.
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Time: Feb. 14, 2022, 11:09 p.m.Status: InvestigatingUpdate: Branch is currently experiencing a delay processing events. Deep linking and core API functionality is not impacted. During this time, analytics will be delayed and webhooks are temporarily paused. We do not anticipate data loss. We are working quickly to resolve this issue.
Conversion Event Incident on Jan 24-27
Description: The root cause has been resolved, we will continue to work on backfilling to correct the data.
Status: Resolved
Impact: None | Started At: Jan. 27, 2022, 9:33 p.m.
Updates:
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Time: Jan. 28, 2022, 1:58 a.m.Status: ResolvedUpdate: The root cause has been resolved, we will continue to work on backfilling to correct the data.
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Time: Jan. 27, 2022, 9:33 p.m.Status: IdentifiedUpdate: Between Jan 24 and Jan 27, Branch incorrectly processed some non-US conversion events as fraudulent. The impact is primarily with non-self-attributing networks (self-attributing networks including Facebook, Google, and Snap are not impacted). Dashboard visualizations, aggregate and log-level export products are impacted. We are currently working on a backfill to correct the data.
High error rates on Branch API
Description: This issue is now resolved and the API service is back to normal.
Status: Resolved
Impact: Major | Started At: Jan. 6, 2022, 2:59 p.m.
Updates:
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Time: Jan. 6, 2022, 4:32 p.m.Status: ResolvedUpdate: This issue is now resolved and the API service is back to normal.
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Time: Jan. 6, 2022, 3:12 p.m.Status: MonitoringUpdate: We have identified the root cause and a fix has been deployed. The SR rate is back to normal as of 7:03 PT and our team is monitoring performance.
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Time: Jan. 6, 2022, 2:59 p.m.Status: InvestigatingUpdate: We are seeing high error rates on our API since 6:15 AM PT. Our Engineering team is actively investigating.
