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Is there an CallHub outage?

CallHub status: Systems Active

Last checked: 7 minutes ago

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CallHub outages and incidents

Outage and incident data over the last 30 days for CallHub.

There have been 0 outages or incidents for CallHub in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallHub

Outlogger tracks the status of these components for Xero:

Analytics Active
Browser Calls Active
Imports Active
Main Dashboard Active
Phone Calls Active
SMS Messages Active
Component Status
Analytics Active
Browser Calls Active
Imports Active
Main Dashboard Active
Phone Calls Active
SMS Messages Active

Latest CallHub outages and incidents.

View the latest incidents for CallHub and check for official updates:

Updates:

  • Time: April 11, 2024, 8:56 p.m.
    Status: Resolved
    Update: This incident has been fixed and voice calls are working fine. It was a caching issue on one of our servers. We are considering it resolved now. Sorry for the inconvenience caused to you.
  • Time: April 11, 2024, 7:58 p.m.
    Status: Monitoring
    Update: We have identified the problem and placed a fix to resolve it. Voice calls should work for all CallHub customers. We will share more insights later. We are still monitoring the voice services at our end.
  • Time: April 11, 2024, 7:37 p.m.
    Status: Investigating
    Update: We are currently investigating the matter with the concerned team and will keep you posted on it. Sorry for the inconvenience.
  • Time: April 11, 2024, 7:37 p.m.
    Status: Investigating
    Update: We are currently investigating the matter with the concerned team and will keep you posted on it. Sorry for the inconvenience.

Updates:

  • Time: Feb. 23, 2024, 3:57 p.m.
    Status: Resolved
    Update: We are considering this incident resolved. Root Cause: A sudden surge in database load and high data transfer overwhelmed the system. We've undertaken the necessary steps to address these situations.
  • Time: Feb. 23, 2024, 3:47 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 23, 2024, 3:24 a.m.
    Status: Monitoring
    Update: The system is now operating, with full restoration expected imminently. Please anticipate slightly longer wait times momentarily, but these will soon decrease. Thank you for your continued patience as we work towards complete normalization.
  • Time: Feb. 23, 2024, 2:41 a.m.
    Status: Identified
    Update: The problem has been pinpointed, and a solution is en route. Thank you for your patience as we work swiftly to implement the fix. Stay tuned for further updates. We appreciate your understanding.
  • Time: Feb. 23, 2024, 2:02 a.m.
    Status: Investigating
    Update: We regret to inform you that the CallHub services like calling & texting have been impacted at the moment since 04:50 PM PST. Our technical team is conducting a thorough investigation to identify the root cause of the interruption. We will provide regular updates on the progress. We apologize for any inconvenience this may cause and appreciate your understanding.

Updates:

  • Time: Feb. 23, 2024, 3:57 p.m.
    Status: Resolved
    Update: We are considering this incident resolved. Root Cause: A sudden surge in database load and high data transfer overwhelmed the system. We've undertaken the necessary steps to address these situations.
  • Time: Feb. 23, 2024, 3:47 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 23, 2024, 3:24 a.m.
    Status: Monitoring
    Update: The system is now operating, with full restoration expected imminently. Please anticipate slightly longer wait times momentarily, but these will soon decrease. Thank you for your continued patience as we work towards complete normalization.
  • Time: Feb. 23, 2024, 2:41 a.m.
    Status: Identified
    Update: The problem has been pinpointed, and a solution is en route. Thank you for your patience as we work swiftly to implement the fix. Stay tuned for further updates. We appreciate your understanding.
  • Time: Feb. 23, 2024, 2:02 a.m.
    Status: Investigating
    Update: We regret to inform you that the CallHub services like calling & texting have been impacted at the moment since 04:50 PM PST. Our technical team is conducting a thorough investigation to identify the root cause of the interruption. We will provide regular updates on the progress. We apologize for any inconvenience this may cause and appreciate your understanding.

Updates:

  • Time: Feb. 15, 2024, 4:16 p.m.
    Status: Resolved
    Update: RCA - One of the database connection pooler system configuration settings was incorrectly set to lower limit when we upgraded the servers which resulted in failure of application to db server connections when the traffic was high. Impact - System was entirely down from 5:16pm PST to 5:35pm PST - 19min complete outage. System was available with degraded performance (slowness) from 5:35pm PST till about 5:50pm PST - 15min degraded performance.
  • Time: Feb. 15, 2024, 3:07 a.m.
    Status: Monitoring
    Update: On Feb 14, 2024, CallHub users experienced disruption on the CallHub dashboard, encountering HTTP error 403. This issue also affected the performance of the mobile app during the period from 5:16 PM to 5:50 PM PST. Upon conducting an initial investigation, we identified the root cause related to auto-scaling processes. The issue has been promptly addressed, and as of now, all services have been restored to normal functionality. Our team actively monitors the services to ensure stability. We apologize for any inconvenience caused during this period.

Updates:

  • Time: Feb. 15, 2024, 4:16 p.m.
    Status: Resolved
    Update: RCA - One of the database connection pooler system configuration settings was incorrectly set to lower limit when we upgraded the servers which resulted in failure of application to db server connections when the traffic was high. Impact - System was entirely down from 5:16pm PST to 5:35pm PST - 19min complete outage. System was available with degraded performance (slowness) from 5:35pm PST till about 5:50pm PST - 15min degraded performance.
  • Time: Feb. 15, 2024, 3:07 a.m.
    Status: Monitoring
    Update: On Feb 14, 2024, CallHub users experienced disruption on the CallHub dashboard, encountering HTTP error 403. This issue also affected the performance of the mobile app during the period from 5:16 PM to 5:50 PM PST. Upon conducting an initial investigation, we identified the root cause related to auto-scaling processes. The issue has been promptly addressed, and as of now, all services have been restored to normal functionality. Our team actively monitors the services to ensure stability. We apologize for any inconvenience caused during this period.

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Frequently Asked Questions - CallHub

Is there a CallHub outage?
The current status of CallHub is: Systems Active
Where can I find the official status page of CallHub?
The official status page for CallHub is here
How can I get notified if CallHub is down or experiencing an outage?
To get notified of any status changes to CallHub, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallHub every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CallHub do?
Callhub is a platform for digital organizing, campaigning, and canvassing for political campaigns, advocacies, non-profits, and businesses. Sign up for free.

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