Is there an CallRail outage?
CallRail status: Systems Active
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for CallRail and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 6 minutes ago
Get notified about any outages, downtime or incidents for CallRail and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for CallRail.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Call Recording | Active |
| Call Transcription | Active |
| Email Notifications | Active |
| Reports | Active |
| Web Form Capture | Active |
| Call Tracking | Active |
| Backup Call Routing | Active |
| CallRail Call Tracking Mobile App | Active |
| CallRail Web Application | Active |
| CallRail Wordpress Plugin | Active |
| Call Routing | Active |
| DNI and Keyword Tracking | Active |
| Tracker Creation | Active |
| Integrations | Active |
| API | Active |
| Google Ads | Active |
| Google Analytics | Active |
| Google Call Details Forwarding | Active |
| Hubspot | Active |
| Other Integrations | Active |
| Webhooks | Active |
| Lead Center | Active |
| Lead Center General | Active |
| Lead Center Mobile App | Active |
| Lead Center Web Application | Active |
| MMS | Active |
| SMS | Active |
| Softphone | Active |
| Web Chat | Active |
View the latest incidents for CallRail and check for official updates:
Description: On November 22, 2022, a new version \(v2.0.1\) of the Lead Center iOS app was released to the App Store. There were changes made to the app to better support functionality when the app had been force closed by the user and to better support how calls are handled by the app. The release was thoroughly tested on multiple devices and OS versions by engineering, QA, and the product team with no issues. As the app started to scale up in production across a larger set of users, some users began to experience issues, resulting in one key impact: * Some users were unable to receive calls in the iOS Lead Center App, if they force closed the app. The was resolved by updating the app so that it registers with the notification server as early in its lifecycle as possible. This ensures that if the app is force closed, it will still receive an inbound call notification and restart so it can accept the call. Version 2.0.2 has now be released to the App Store for download. * We recommend that users update to the latest version \(v2.0.2\) We are continuing to work on an additional issue that limits access to the active call screen after the app has been forced closed. For this reason, we continue to recommend not force closing the app to ensure the best experience.
Status: Postmortem
Impact: Minor | Started At: Dec. 1, 2022, 3:37 p.m.
Description: At about 10:40 am on 11/30, CallRail began experiencing an issue that led to customers experiencing latency, transcript and recording delays, and Lead Center connection problems. We recently completed an infrastructure upgrade that will enable us to simplify our platform and deploy processes as well as improve our ability to add new functionality to these existing services quickly. This is critical for stability and scalability. As part of this upgrade, we needed to balance the number of resources available and DB connections provisioned to meet the needs to customer and internal infrastructure requests. Going forward, with the initial resource adjustment complete, our monitoring will allow these adjustments to happen without customer impact.
Status: Postmortem
Impact: Minor | Started At: Nov. 30, 2022, 4:59 p.m.
Description: This incident is resolved.
Status: Resolved
Impact: None | Started At: Nov. 11, 2022, 8:36 p.m.
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