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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: 44 seconds ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 2 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: Jan. 25, 2023, 2:07 p.m.
    Status: Resolved
    Update: We've confirmed that the incident was limited in scope as originally reported and will provide post-mortem details on impact when available.
  • Time: Jan. 24, 2023, 11:37 p.m.
    Status: Monitoring
    Update: We have identified a small number of calls that are not displaying on the website and are working on a solution. All calls were routed correctly, but we're investigating reporting.
  • Time: Jan. 24, 2023, 5:29 p.m.
    Status: Monitoring
    Update: During a period from 10:15am to 11:15am call statuses were likely to be inaccurate. This issue has been fixed. However, some existing call data from that time may continue to be inaccurate while our team investigates.

Updates:

  • Time: Jan. 20, 2023, 4:23 p.m.
    Status: Resolved
    Update: We've investigated and determined that these errors do not currently have an impact on the ability to use the CallRail application or create new accounts.
  • Time: Jan. 20, 2023, 4:07 p.m.
    Status: Investigating
    Update: We are currently investigating an error when creating a new account in Account Center and working on a fix.

Updates:

  • Time: Jan. 4, 2023, 9:50 p.m.
    Status: Resolved
    Update: Please update to CallRail WordPress Plugin version 0.5.1 to resolve any issues.
  • Time: Jan. 4, 2023, 7:24 p.m.
    Status: Monitoring
    Update: We have released CallRail WordPress Plugin Version 0.5.1 which should resolve the errors. Please update to this latest version. We are monitoring the results.
  • Time: Jan. 4, 2023, 6:44 p.m.
    Status: Investigating
    Update: Some customers are reporting errors after updating the CallRail WordPress Plugin to version 0.5.0. We are currently investigating the issue and working on a fix. In the meantime, customers can resolve any issues this may be causing on their WordPress site by rolling back to previous version 0.4.12.

Updates:

  • Time: Dec. 30, 2022, 2:36 a.m.
    Status: Resolved
    Update: Our third party provider has resolved their incident. Functionality should be back to normal.
  • Time: Dec. 29, 2022, 11:52 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues while our third party provider investigates. https://status.twilio.com/
  • Time: Dec. 29, 2022, 10:57 p.m.
    Status: Monitoring
    Update: One of our third party providers is experiencing failures with SMS delivery and some outbound voice calls. We will continue monitoring and will update when they have resolved the issue.

Updates:

  • Time: Dec. 2, 2022, 7:45 p.m.
    Status: Resolved
    Update: This incident is fully resolved. All affected transcripts have been processed.
  • Time: Dec. 1, 2022, 11:26 p.m.
    Status: Monitoring
    Update: The vendor has implemented a fix to the issue. Transcripts are processing. You may notice delays of transcript availability through tomorrow, but all transcripts will be available as they are processed. We are continuing to monitor performance.
  • Time: Dec. 1, 2022, 10:31 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 1, 2022, 10:30 p.m.
    Status: Investigating
    Update: Transcripts are currently unavailable to do a vendor issue. We are monitoring the situation and will update as available.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
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