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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: 3 minutes ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 3 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: May 13, 2024, 9:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 13, 2024, 8:33 p.m.
    Status: Monitoring
    Update: The issue was caused by a required certificate update that mobile app users were previously notified of. Impacted users must log out and log back into the app on their mobile device to continue receiving calls in the Lead Center mobile app.
  • Time: May 13, 2024, 8:11 p.m.
    Status: Investigating
    Update: Some customers are reporting not receiving notifications in Lead Center on mobile devices. We are currently investigating.

Updates:

  • Time: April 30, 2024, 5:54 p.m.
    Status: Resolved
    Update: Due to an issue that has since been resolved, some call, form, and text events failed to send via our Google Analytics 4 (GA4) integration between 12:08-12:11pm EST and 12:31-12:47pm EST. Only a subset of events that occurred during those time frames were impacted, and events occurring outside of those timeframes were sent successfully.

Updates:

  • Time: April 22, 2024, 5:45 p.m.
    Status: Resolved
    Update: All systems are operating normally at this time.
  • Time: April 22, 2024, 5:07 p.m.
    Status: Monitoring
    Update: All internal metrics indicate call functionality has been fully restored. We continue to monitor updates from our upstream carrier.
  • Time: April 22, 2024, 4:49 p.m.
    Status: Monitoring
    Update: Our carrier is reporting a partial recovery, and our internal metrics indicate call activity has returned to normal. We continue to monitor the situation, but believe calls are routing as expected at this time.
  • Time: April 22, 2024, 4:22 p.m.
    Status: Identified
    Update: We are currently experiencing a partial outage affecting incoming and outgoing calls on about 25% of tracking numbers. Calls handled within Lead Center, and calls with Advanced Call Flow steps are more likely to be impacted. Our team has identified an outage at an upstream carrier as the root cause, and we are working with that carrier towards a resolution. No ETA is currently known, but both teams are actively working to fully restore service. We'll post an update as more information becomes available.
  • Time: April 22, 2024, 4:16 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 22, 2024, 4:11 p.m.
    Status: Identified
    Update: We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: One-way audio, calls ending abruptly, or calls not connecting on some call tracking numbers One-way audio, calls ending abruptly, or calls not connecting on some Lead Center calls Issues with Advanced Call Flows We sincerely apologize for any disruption this may cause.

Updates:

  • Time: April 12, 2024, 10:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 12, 2024, 10:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 12, 2024, 9:36 p.m.
    Status: Investigating
    Update: Our monitoring has revealed increased delays in some internal systems. Some functions in the web application may be disrupted, but call routing is unaffected.

Updates:

  • Time: April 12, 2024, 4:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 12, 2024, 3:28 p.m.
    Status: Identified
    Update: We have identified an issue with the Call Log intermittently failing to populate or loading slowly. Calls are still being tracked normally. We apologize for any inconvenience this may cause.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
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