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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: 8 minutes ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 2 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: March 26, 2024, 1:15 a.m.
    Status: Resolved
    Update: Our engineers have finished each of the tasks associated with this and the issue is now resolved.
  • Time: March 22, 2024, 11:07 p.m.
    Status: Monitoring
    Update: The fix has resolved the issue and tasks to backfill missing data are continuing to run. We will post a final update when these tasks are complete.
  • Time: March 22, 2024, 10:05 p.m.
    Status: Monitoring
    Update: Earlier this afternoon we discovered an issue related to attribution data (source, medium, campaign, keywords, landing page, etc). Impacts of issue include * Email notifications (for calls, texts, and forms) being sent without attribution data * Integration events being sent without attribution data or in some cases, not sent at all * Attribution data not sent in the responses for API calls * Attribution data not showing or incomplete in the app dashboard - home page, caller timeline, activity logs, reports * Lead attribution data not showing in Lead Center when handling calls, forms, and texts Our engineers have implemented a fix and are now standing by as they continue to monitor for any latent concerns.
  • Time: March 22, 2024, 9:06 p.m.
    Status: Identified
    Update: We've identified the cause of the issue and are working to implement a fix.
  • Time: March 22, 2024, 8:12 p.m.
    Status: Investigating
    Update: We are investigating possible interruption in the creation of Lead Touchpoints are investigating the cause.

Updates:

  • Time: March 19, 2024, 3:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 19, 2024, 2:37 p.m.
    Status: Investigating
    Update: We are receiving reports of errors when logging in from a small subset of users. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue. In the meantime, deleting your cookies for the CallRail application should allow you to sign in.

Updates:

  • Time: March 18, 2024, 7:58 p.m.
    Status: Resolved
    Update: Google has marked the incident as resolved.
  • Time: March 18, 2024, 1:19 p.m.
    Status: Monitoring
    Update: Google Ads is reporting disruptions to its Ads Manager service, which includes the APIs used by our integration. https://ads.google.com/status/publisher/incidents/Qv2RhZ21A54UJTPVDodp Customers using CallRail's Google Ads Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Google Ads Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

Updates:

  • Time: March 16, 2024, 8:35 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 16, 2024, 2:45 a.m.
    Status: Monitoring
    Update: The event queue is operating normally and we are continuing to monitor.
  • Time: March 16, 2024, 2:32 a.m.
    Status: Identified
    Update: Event queues have returned to normal. We are continuing to investigate and have identified an issue with a third party provider.
  • Time: March 16, 2024, 1:37 a.m.
    Status: Investigating
    Update: Due to some processing queue backups, we are experiencing delays to some events, especially events triggered post-call. Some actions such as user management may take additional time to process. We are investigating the issue.

Updates:

  • Time: March 13, 2024, 9:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2024, 7:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 13, 2024, 7:01 p.m.
    Status: Investigating
    Update: We are aware of customers who use the "Sign In With Google" feature to access the web application encountering errors when logging in, and are investigating.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
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