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Is there an ChargeOver outage?

ChargeOver status: Systems Active

Last checked: 4 minutes ago

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ChargeOver outages and incidents

Outage and incident data over the last 30 days for ChargeOver.

There have been 2 outages or incidents for ChargeOver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ChargeOver

Outlogger tracks the status of these components for Xero:

Developer Docs Active
Email Sending Active
Integrations Active
Main Application Active
Payment Processing Active
Public Website Active
Search Active
Component Status
Developer Docs Active
Email Sending Active
Integrations Active
Main Application Active
Payment Processing Active
Public Website Active
Search Active

Latest ChargeOver outages and incidents.

View the latest incidents for ChargeOver and check for official updates:

Updates:

  • Time: Dec. 11, 2019, 1:22 p.m.
    Status: Resolved
    Update: This incident has been resolved, and all services are functioning as expected. We are further investigating the root cause of this, but are not seeing any other issues at this time.
  • Time: Dec. 11, 2019, 12:16 p.m.
    Status: Monitoring
    Update: The system has stabilized and we are not seeing any additional connection issues at this time. We are still seeing some slow page loads and delayed payment processing times, and are investigating further.
  • Time: Dec. 11, 2019, noon
    Status: Investigating
    Update: We are investigating issues connecting to ChargeOver.

Updates:

  • Time: Oct. 8, 2019, 12:09 p.m.
    Status: Resolved
    Update: The issues with the log in page have been resolved.
  • Time: Oct. 8, 2019, 12:02 p.m.
    Status: Identified
    Update: We have identified a problem with logging in from app.ChargeOver.com, and are working on a fix. ETA is approximately 15 minutes. If you log in from https://(your ChargeOver domain here).ChargeOver.com/admin/ you will be able to log in without problems. Please contact support at [email protected] if you need assistance. Only logins from https://app.ChargeOver.com/login are problematic.

Updates:

  • Time: April 3, 2019, 1:27 p.m.
    Status: Resolved
    Update: ChargeOver accounts experienced approximately 1 to 2 minutes of degraded performance due to an internal reporting job that generated an unusually large amount of SQL server traffic. A small # of HTTP request timeouts were seen as our load balancers/proxy servers re-routed traffic. Our engineering team is making adjustments to the reporting components to ensure this issue does not resurface.

Updates:

  • Time: Jan. 10, 2018, 11:29 p.m.
    Status: Resolved
    Update: One of our datacenter providers confirmed the routing issues are resolved.
  • Time: Jan. 10, 2018, 10:54 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented. Our upstream carrier is estimating a 10 minute repair time.

Updates:

  • Time: Jan. 10, 2018, 1:05 a.m.
    Status: Resolved
    Update: This issue has been resolved. We will provide further updates soon.
  • Time: Jan. 9, 2018, 9:43 p.m.
    Status: Identified
    Update: Our team has identified some database connectivity issues between hosts in our primary datacenter. This is causing outages to some ChargeOver instances. We will update with more information here.

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Frequently Asked Questions - ChargeOver

Is there a ChargeOver outage?
The current status of ChargeOver is: Systems Active
Where can I find the official status page of ChargeOver?
The official status page for ChargeOver is here
How can I get notified if ChargeOver is down or experiencing an outage?
To get notified of any status changes to ChargeOver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ChargeOver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ChargeOver do?
Manage recurring billing and subscriptions with ChargeOver software. Increase revenue and improve payment processing efficiency. Start free trial today.

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