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Is there an Chili Piper outage?

Chili Piper status: Systems Active

Last checked: 8 minutes ago

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Chili Piper outages and incidents

Outage and incident data over the last 30 days for Chili Piper.

There have been 0 outages or incidents for Chili Piper in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chili Piper

Outlogger tracks the status of these components for Xero:

Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Chat Active
ChiliCal Active
Component Status
Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Active
Chat Active
ChiliCal Active

Latest Chili Piper outages and incidents.

View the latest incidents for Chili Piper and check for official updates:

Updates:

  • Time: Oct. 19, 2023, 9:01 p.m.
    Status: Resolved
    Update: We are marking this issue as resolved since incoming data shows services are recovered, error rates have dropped, and loading times are stabilized. Our team will continue to monitor services closely to ensure they remain stable moving forward, and actions have already been taken to ensure this stability is maintained.
  • Time: Oct. 19, 2023, 8:14 p.m.
    Status: Monitoring
    Update: Services have been restored, and several sub-services were restarted in order to further support the recovery of all instances. We are seeing load times gradually return to normal with only a minor performance impact reported. We will continue to monitor the recovery closely to ensure our services remain stable.
  • Time: Oct. 19, 2023, 8:14 p.m.
    Status: Monitoring
    Update: Services have been restored, and several sub-services were restarted in order to further support the recovery of all instances. We are seeing load times gradually return to normal with only a minor performance impact reported. We will continue to monitor the recovery closely to ensure our services remain stable.
  • Time: Oct. 19, 2023, 7:59 p.m.
    Status: Identified
    Update: We have begun to restore services and have reduced the load on the impacted databases. Databases instances are being restarted to help mitigate the issue. This is showing improvement on load times, however users may still experience long delays or see an "Error: Server Error" 502 message with degraded performance of all Chili Piper pages, links, Instant Booker, and Concierge. We should start seeing more services gradually become healthy in time, and the loading speed will continue to increase, however due to the increased load times we are still considering this a partial outage.
  • Time: Oct. 19, 2023, 7:59 p.m.
    Status: Identified
    Update: We have begun to restore services and have reduced the load on the impacted databases. Databases instances are being restarted to help mitigate the issue. This is showing improvement on load times, however users may still experience long delays or see an "Error: Server Error" 502 message with degraded performance of all Chili Piper pages, links, Instant Booker, and Concierge. We should start seeing more services gradually become healthy in time, and the loading speed will continue to increase, however due to the increased load times we are still considering this a partial outage.
  • Time: Oct. 19, 2023, 7:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting our database which is preventing Chili Piper assets from loading. Instant Booker as well as Chili Piper's dashboard are both impacted. Some booking links appear to load, but performance is extremely degraded. Pages may load after a long delay. Our Site Reliability infrastructure team is actively investigating this with priority, and we will provide an update once this issue is resolved.
  • Time: Oct. 19, 2023, 7:29 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting our database which is preventing Chili Piper assets from loading. Instant Booker as well as Chili Piper's dashboard are both impacted. Some booking links appear to load, but performance is extremely degraded. Pages may load after a long delay. Our Site Reliability infrastructure team is actively investigating this with priority, and we will provide an update once this issue is resolved.

Updates:

  • Time: Sept. 29, 2023, 11:01 a.m.
    Status: Resolved
    Update: This incident is now considered resolved. We have not received any additional reports of long loading times or performance issues since our last update. We have documented the issue and taken the necessary measures to prevent this in the future. Thank you for your patience while we worked on this!
  • Time: Sept. 29, 2023, 9:50 a.m.
    Status: Monitoring
    Update: All systems have returned to a stable status. Our engineers are monitoring now to ensure that this is maintained. Please continue to contact our Customer Love team at [email protected] if you are still experiencing any slowness or performance issues with Chili Piper.
  • Time: Sept. 29, 2023, 9:25 a.m.
    Status: Identified
    Update: Having identified the issue, our engineers are making significant progress working on a fix. We apologize for the extended duration of this incident and sincerely appreciate your patience. We understand its impact on your experience and are fully committed to resolving it swiftly.
  • Time: Sept. 29, 2023, 8:36 a.m.
    Status: Investigating
    Update: We are seeing instances of concierge and booking link pages loading endlessly and eventually timing out. Our engineering team is currently investigating. The impact appears to be in a smaller subset of databases. We will provide additional updates here as we have them.

Updates:

  • Time: Sept. 29, 2023, 11:01 a.m.
    Status: Resolved
    Update: This incident is now considered resolved. We have not received any additional reports of long loading times or performance issues since our last update. We have documented the issue and taken the necessary measures to prevent this in the future. Thank you for your patience while we worked on this!
  • Time: Sept. 29, 2023, 9:50 a.m.
    Status: Monitoring
    Update: All systems have returned to a stable status. Our engineers are monitoring now to ensure that this is maintained. Please continue to contact our Customer Love team at [email protected] if you are still experiencing any slowness or performance issues with Chili Piper.
  • Time: Sept. 29, 2023, 9:25 a.m.
    Status: Identified
    Update: Having identified the issue, our engineers are making significant progress working on a fix. We apologize for the extended duration of this incident and sincerely appreciate your patience. We understand its impact on your experience and are fully committed to resolving it swiftly.
  • Time: Sept. 29, 2023, 8:36 a.m.
    Status: Investigating
    Update: We are seeing instances of concierge and booking link pages loading endlessly and eventually timing out. Our engineering team is currently investigating. The impact appears to be in a smaller subset of databases. We will provide additional updates here as we have them.

Updates:

  • Time: Sept. 21, 2023, 7:36 p.m.
    Status: Resolved
    Update: The issue with Google Calendar has been resolved, and the user's availability is now functioning correctly in Chili Piper. For further details regarding the impact, kindly refer to the Google Status page at https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ
  • Time: Sept. 21, 2023, 3:31 p.m.
    Status: Monitoring
    Update: Some customers who use Google Calendar and attempt to book appointments via Instant Booker are experiencing problems. The problem is linked to a recent issue that occurred on Google Calendar, which is explained on this page: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ. Due to this issue, some users may have problems with their availability on online booking links. We are closely monitoring the situation and expect that Instant Booker and user availability will return to normal once Google resolves the problem.

Updates:

  • Time: Sept. 21, 2023, 7:36 p.m.
    Status: Resolved
    Update: The issue with Google Calendar has been resolved, and the user's availability is now functioning correctly in Chili Piper. For further details regarding the impact, kindly refer to the Google Status page at https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ
  • Time: Sept. 21, 2023, 3:31 p.m.
    Status: Monitoring
    Update: Some customers who use Google Calendar and attempt to book appointments via Instant Booker are experiencing problems. The problem is linked to a recent issue that occurred on Google Calendar, which is explained on this page: https://www.google.com/appsstatus/dashboard/incidents/7uJZ5F1Uy4n1n74iMacQ. Due to this issue, some users may have problems with their availability on online booking links. We are closely monitoring the situation and expect that Instant Booker and user availability will return to normal once Google resolves the problem.

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Frequently Asked Questions - Chili Piper

Is there a Chili Piper outage?
The current status of Chili Piper is: Systems Active
Where can I find the official status page of Chili Piper?
The official status page for Chili Piper is here
How can I get notified if Chili Piper is down or experiencing an outage?
To get notified of any status changes to Chili Piper, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chili Piper every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chili Piper do?
Chili Piper automates appointment scheduling for sales teams, converting inbound leads into qualified meetings with ease.

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