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Is there an Chili Piper outage?

Chili Piper status: Systems Active

Last checked: 7 minutes ago

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Chili Piper outages and incidents

Outage and incident data over the last 30 days for Chili Piper.

There have been 0 outages or incidents for Chili Piper in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chili Piper

Outlogger tracks the status of these components for Xero:

Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Chat Active
ChiliCal Active
Component Status
Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Active
Chat Active
ChiliCal Active

Latest Chili Piper outages and incidents.

View the latest incidents for Chili Piper and check for official updates:

Updates:

  • Time: Sept. 21, 2023, 7:38 p.m.
    Status: Resolved
    Update: We have successfully resolved the issue with Distro Logs that was affecting a small group of customers. Thank you for your patience while we worked to fix the problem.
  • Time: Sept. 21, 2023, 5:48 p.m.
    Status: Identified
    Update: Our Site Reliability team has stabilized all affected functionalities except for Distro, which is still experiencing slowness. The engineering team is currently working on a permanent fix. We appreciate your understanding.
  • Time: Sept. 21, 2023, 5:48 p.m.
    Status: Identified
    Update: Our Site Reliability team has stabilized all affected functionalities except for Distro, which is still experiencing slowness. The engineering team is currently working on a permanent fix. We appreciate your understanding.
  • Time: Sept. 21, 2023, 2:20 p.m.
    Status: Identified
    Update: Our Site Reliability team identified an issue in one of our databases. They are currently working on the fix.
  • Time: Sept. 21, 2023, 2:20 p.m.
    Status: Identified
    Update: Our Site Reliability team identified an issue in one of our databases. They are currently working on the fix.
  • Time: Sept. 21, 2023, 1:50 p.m.
    Status: Investigating
    Update: Some users have reported longer loading times and issues saving Chili Piper assets. They are mainly affecting Distro. Our Site Reliability team is aware of the problem and is working on a solution. We anticipate a fix will be implemented soon.
  • Time: Sept. 21, 2023, 1:50 p.m.
    Status: Investigating
    Update: Some users have reported longer loading times and issues saving Chili Piper assets. They are mainly affecting Distro. Our Site Reliability team is aware of the problem and is working on a solution. We anticipate a fix will be implemented soon.

Updates:

  • Time: Sept. 11, 2023, 7:56 a.m.
    Status: Resolved
    Update: The issue with Instant Booker has been resolved for all customers. We're now taking the necessary measures to prevent this from happening in the future. Thank you for your continued patience and understanding.
  • Time: Sept. 11, 2023, 7:56 a.m.
    Status: Resolved
    Update: The issue with Instant Booker has been resolved for all customers. We're now taking the necessary measures to prevent this from happening in the future. Thank you for your continued patience and understanding.
  • Time: Sept. 11, 2023, 7:45 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 11, 2023, 7:45 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 11, 2023, 7:30 a.m.
    Status: Investigating
    Update: We are aware of an issue with Instant Booker not loading and prompting the following error message: "Error: Server Error The server encountered a temporary error and could not complete your request. Please try again in 30 seconds" Our engineers have identified the cause and are working on a fix.
  • Time: Sept. 11, 2023, 7:30 a.m.
    Status: Investigating
    Update: We are aware of an issue with Instant Booker not loading and prompting the following error message: "Error: Server Error The server encountered a temporary error and could not complete your request. Please try again in 30 seconds" Our engineers have identified the cause and are working on a fix.

Updates:

  • Time: Aug. 29, 2023, 10:22 a.m.
    Status: Resolved
    Update: The issue with Instant Booker has been resolved for all customers. We have documented the issue and taken the necessary measures to prevent this in the future. Thank you for your patience while we worked on this!
  • Time: Aug. 29, 2023, 10:14 a.m.
    Status: Identified
    Update: Our engineers have made significant progress working on a new fix. They have also identified the subsection of users impacted by this issue. We apologize for the extended duration of this incident and sincerely appreciate your patience. We understand the impact it has on your experience and are fully committed to resolving it as swiftly as possible.
  • Time: Aug. 29, 2023, 9:41 a.m.
    Status: Identified
    Update: We are aware of an issue with Instant Booker not loading and prompting Server Error. Our engineers have identified the cause and are working on a fix.

Updates:

  • Time: Aug. 29, 2023, 10:22 a.m.
    Status: Resolved
    Update: The issue with Instant Booker has been resolved for all customers. We have documented the issue and taken the necessary measures to prevent this in the future. Thank you for your patience while we worked on this!
  • Time: Aug. 29, 2023, 10:14 a.m.
    Status: Identified
    Update: Our engineers have made significant progress working on a new fix. They have also identified the subsection of users impacted by this issue. We apologize for the extended duration of this incident and sincerely appreciate your patience. We understand the impact it has on your experience and are fully committed to resolving it as swiftly as possible.
  • Time: Aug. 29, 2023, 9:41 a.m.
    Status: Identified
    Update: We are aware of an issue with Instant Booker not loading and prompting Server Error. Our engineers have identified the cause and are working on a fix.

Updates:

  • Time: Aug. 22, 2023, 6:53 p.m.
    Status: Resolved
    Update: This incident is now considered resolved. We have not received any additional reports of long loading times or performance issues since our last update. Our engineers successfully mitigated the incident by restarting services and providing those services with additional resources. Moving forward we will continue to explore options to improve this to both prevent it from happening again and ensure it can scale in an automated way. If you have any additional questions or concerns, please don't hesitate to reach out to Chili Piper at [email protected]
  • Time: Aug. 22, 2023, 5:44 p.m.
    Status: Monitoring
    Update: All systems have returned to a stable status. Our engineers are monitoring now to ensure that this is maintained. We are actively developing a strategy to ensure this doesn't happen again in the future and will have more details on a resolution shortly. Please continue to reach out to our Customer Love team at [email protected] if you are still experiencing any slowness or performance issues with Chili Piper currently.
  • Time: Aug. 22, 2023, 4:51 p.m.
    Status: Identified
    Update: Some users have reported that there are longer than expected loading times across all Chili Piper assets. This may impact internal admin pages as well as booking links and form widgets through Concierge. Our Site Reliability team is already working on a resolution as they have identified the issue and should have a fix deployed shortly.

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Frequently Asked Questions - Chili Piper

Is there a Chili Piper outage?
The current status of Chili Piper is: Systems Active
Where can I find the official status page of Chili Piper?
The official status page for Chili Piper is here
How can I get notified if Chili Piper is down or experiencing an outage?
To get notified of any status changes to Chili Piper, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chili Piper every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chili Piper do?
Chili Piper automates appointment scheduling for sales teams, converting inbound leads into qualified meetings with ease.

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