Time: Sept. 8, 2022, 3:40 p.m.

Status: Resolved

Update: This incident has been resolved. Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.

Time: Sept. 8, 2022, 2:08 p.m.

Status: Monitoring

Update: Our engineering team identified the cause of the issue and a fix was created. If you're still not able to see the Chili browser icon on Gmail, Outreach, etc, please clear the browser cookies and login through https://apps.chilipiper.com/login.html?success=true

Time: Sept. 8, 2022, 1:49 p.m.

Status: Identified

Update: The issue has been identified and we are working to hotfix the issue now. Customers should start seeing this issue resolved as our internal caches clear.

Time: Sept. 8, 2022, 1:39 p.m.

Status: Investigating

Update: We have received reports of login issues within our Chrome Extension and Instant Booker. This may cause the usual icons not to appear properly within your apps such as Gmail or Salesforce, and may not allow you to login to the extension properly. Our engineering team is investigating the cause, so we will have more information on the fix shortly.

Time: Sept. 8, 2022, 3:40 p.m.

Status: Resolved

Update: This incident has been resolved. Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.

Time: Sept. 8, 2022, 2:08 p.m.

Status: Monitoring

Update: Our engineering team identified the cause of the issue and a fix was created. If you're still not able to see the Chili browser icon on Gmail, Outreach, etc, please clear the browser cookies and login through https://apps.chilipiper.com/login.html?success=true

Time: Sept. 8, 2022, 1:49 p.m.

Status: Identified

Update: The issue has been identified and we are working to hotfix the issue now. Customers should start seeing this issue resolved as our internal caches clear.

Time: Sept. 8, 2022, 1:39 p.m.

Status: Investigating

Update: We have received reports of login issues within our Chrome Extension and Instant Booker. This may cause the usual icons not to appear properly within your apps such as Gmail or Salesforce, and may not allow you to login to the extension properly. Our engineering team is investigating the cause, so we will have more information on the fix shortly.

Time: Aug. 5, 2022, 4:39 p.m.

Status: Resolved

Update: This issue was reported August 4th and was since resolved. Reports came in that invites were not being sent to prospects and that other email services, including reminders and notifications were not functioning. Our team determined that invites (meetings on Calendar) and notification emails were not sent to a subset of our customers during this time, and these meetings / emails are not recoverable. Meetings booked during this time may not have appeared on the prospect / assignee calendar. The cause was that one of our new web services connected to notifications failed silently. Our Site Reliability Team was able to resolve this issue as of 2:30pm EDT August 4. We have implemented further monitoring for this and other services so that if any impacting issues occur in the future, we will be able to mitigate the problem quickly and without user impact.

Time: Aug. 5, 2022, 4:39 p.m.

Status: Resolved

Update: This issue was reported August 4th and was since resolved. Reports came in that invites were not being sent to prospects and that other email services, including reminders and notifications were not functioning. Our team determined that invites (meetings on Calendar) and notification emails were not sent to a subset of our customers during this time, and these meetings / emails are not recoverable. Meetings booked during this time may not have appeared on the prospect / assignee calendar. The cause was that one of our new web services connected to notifications failed silently. Our Site Reliability Team was able to resolve this issue as of 2:30pm EDT August 4. We have implemented further monitoring for this and other services so that if any impacting issues occur in the future, we will be able to mitigate the problem quickly and without user impact.

Time: July 3, 2022, 12:09 p.m.

Status: Resolved

Update: The newest version of the Chrome Extension was approved by the Chrome store and this is available to everyone (version 3.0.486): https://chrome.google.com/webstore/detail/chili-piper-automate-sche/digckgagekofoajjlaeceojmdokllfmf If you have uninstalled the extension, please just install it back and it will be with the proper version. If you have only disabled it, please follow these steps: 1. Go to the extension settings at chrome://extensions/?id=digckgagekofoajjlaeceojmdokllfmf 2. At the top-right of the page, click on the toggle to enable the extension again; 3. At the top-left, click on the "Update" button. As soon as you confirm that the extension is now active and have the v3.0.486 installed, you can remove the local copy of our extension previously installed: 1. Go to this page: chrome://extensions/?id=kdmalpdadhpjffdocncnecbpkcgkngge 2. At the end of the page, you can click on "Remove extension". Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.

Time: July 1, 2022, 4:21 p.m.

Status: Monitoring

Update: We continue to wait on the Chrome store approval process to publish the changes we have made to the Chrome Extension. Though we have no ETA on this, we expect it should be any moment now. For some additional information into next steps - We have since fixed the pipeline to ensure this is built correctly in the future and have additionally assigned resources to manually test these builds across all environments before release. Any users who have installed the local copy of our extension will eventually need to remove it and install the public copy again. We will provide steps for this once the extension is fixed in the store, and this will not urgently need to happen immediately. In the meantime, please continue to follow the steps listed in our knowledge base article for a temporary solution: https://help.chilipiper.com/hc/en-us/articles/7406298455059

Time: June 30, 2022, 7:08 p.m.

Status: Monitoring

Update: Per our previous update we are still waiting on the Chrome app review process. Unfortunately, this can take some time for Google to complete and although we don't have an exact ETA, it can take up to 24 hours to approve. In the meantime, we have released a local download copy of our fix that can be deployed immediately. Steps are provided in our helpdesk article as well as a video highlighting the step-by-step process. We have confirmed that this local copy resolves the issue once installed. To view these steps and download a local copy, review this page here: https://help.chilipiper.com/hc/en-us/articles/7406298455059 If you opt not to install the local copy the Chrome extension will eventually update automatically once approved on Google's end with no action needed on your end. We will continue to monitor the fix and ensure we provide an update here once it has rolled out to the majority of customers via the Chrome web store.

Time: June 30, 2022, 2:35 p.m.

Status: Monitoring

Update: Our engineering team identified the cause of the issue and a fix was created. The new version was sent to Chrome Review, which can one day or more. In the meantime, please follow the steps described in the following article to make the extension operational again: https://help.chilipiper.com/hc/en-us/articles/7406298455059

Time: June 30, 2022, 1:55 p.m.

Status: Investigating

Update: The Chrome Extension is currently not working for customers with instances on the production cluster. The issue is not affecting instances running on the canary cluster. Our engineering team is already analyzing the issue to provide a fix.