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Is there an Chili Piper outage?

Chili Piper status: Systems Active

Last checked: 5 minutes ago

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Chili Piper outages and incidents

Outage and incident data over the last 30 days for Chili Piper.

There have been 0 outages or incidents for Chili Piper in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chili Piper

Outlogger tracks the status of these components for Xero:

Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Chat Active
ChiliCal Active
Component Status
Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Active
Chat Active
ChiliCal Active

Latest Chili Piper outages and incidents.

View the latest incidents for Chili Piper and check for official updates:

Updates:

  • Time: Jan. 31, 2023, 9:46 p.m.
    Status: Resolved
    Update: All email notification systems are back up and operational for all customers. Emails that were scheduled prior to the fix may have been lost as part of the service restart, however all emails and notifications moving forward appear to be functioning properly. We will continue to monitor internally but are considering this incident resolved. If you continue to experience any issues with emails, please be sure to contact [email protected] for further assistance.
  • Time: Jan. 31, 2023, 8:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the majority of customers and we are already seeing improvement in services. We will continue to monitor to ensure this is resolved and are working to push the fix out to all customers now. Until the fix is fully deployed, some customers may still experience issues with email notifications. We will provide an update here when all systems are operational.
  • Time: Jan. 31, 2023, 7:15 p.m.
    Status: Identified
    Update: Our team has identified the probable cause for the email notification issue and are working to deploy a hotfix. Once we have rolled out a fix, we will monitor to ensure proper resolution of the issue.
  • Time: Jan. 31, 2023, 6:38 p.m.
    Status: Investigating
    Update: We are currently investigating an influx of reports that some emails are not being sent or received. Not all customers are impacted, and even impacted customers appear to have most emails sent correctly. The scope of the issue impacts reminder emails, booking confirmation emails, and other alerting emails for admins. These are both internal and public-facing. While we work to resolve this issue you may notice some emails are not received by yourself, your team, or your customers.

Updates:

  • Time: Jan. 31, 2023, 9:46 p.m.
    Status: Resolved
    Update: All email notification systems are back up and operational for all customers. Emails that were scheduled prior to the fix may have been lost as part of the service restart, however all emails and notifications moving forward appear to be functioning properly. We will continue to monitor internally but are considering this incident resolved. If you continue to experience any issues with emails, please be sure to contact [email protected] for further assistance.
  • Time: Jan. 31, 2023, 8:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the majority of customers and we are already seeing improvement in services. We will continue to monitor to ensure this is resolved and are working to push the fix out to all customers now. Until the fix is fully deployed, some customers may still experience issues with email notifications. We will provide an update here when all systems are operational.
  • Time: Jan. 31, 2023, 7:15 p.m.
    Status: Identified
    Update: Our team has identified the probable cause for the email notification issue and are working to deploy a hotfix. Once we have rolled out a fix, we will monitor to ensure proper resolution of the issue.
  • Time: Jan. 31, 2023, 6:38 p.m.
    Status: Investigating
    Update: We are currently investigating an influx of reports that some emails are not being sent or received. Not all customers are impacted, and even impacted customers appear to have most emails sent correctly. The scope of the issue impacts reminder emails, booking confirmation emails, and other alerting emails for admins. These are both internal and public-facing. While we work to resolve this issue you may notice some emails are not received by yourself, your team, or your customers.

Updates:

  • Time: Jan. 24, 2023, 10:22 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your understanding and patience on this and we are sorry again for any inconvenience this issue might have caused you.
  • Time: Jan. 24, 2023, 10:22 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your understanding and patience on this and we are sorry again for any inconvenience this issue might have caused you.
  • Time: Jan. 24, 2023, 9:58 p.m.
    Status: Monitoring
    Update: Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers. The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved. Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.
  • Time: Jan. 24, 2023, 9:58 p.m.
    Status: Monitoring
    Update: Between 9:00 PM GMT and 9:10 PM GMT, we received reports of 502 errors (timeout) being displayed while navigating in Chili Piper's UI, extension, and also while triggering routers. The issue was fixed by our Infrastructure Team after identifying an overload in our database. We're currently monitoring the performance, which has been stable, before moving this to resolved. Thank you for your understanding and patience on this and we are sorry for any inconvenience this issue might have caused you.

Updates:

  • Time: Sept. 14, 2022, 1:13 p.m.
    Status: Resolved
    Update: We monitored all services and all Chili Piper components are now 100% operational. Thank you for your patience while we pushed these critical updates!
  • Time: Sept. 14, 2022, 1:10 p.m.
    Status: Monitoring
    Update: Maintenance has been completed and all services are slowly recovering. We are monitoring and will post again once everything is 100% operational, across all clusters.
  • Time: Sept. 14, 2022, 12:54 p.m.
    Status: Identified
    Update: As part of the maintenance, our team is pushing out some critical updates that are taking longer than expected - this impacts customers on the Prod cluster. We will continue to keep you updated, please stay tuned as we should have an update very soon.
  • Time: Sept. 14, 2022, 12:43 p.m.
    Status: Identified
    Update: We are in the process of finalizing our scheduled maintenance for our production clusters. As such, you may experience some timeouts with loading the Dashboard or booking links. We are speeding up the process with our Engineering Team and working to restore all services as soon as possible, we will keep you updated.

Updates:

  • Time: Sept. 14, 2022, 1:13 p.m.
    Status: Resolved
    Update: We monitored all services and all Chili Piper components are now 100% operational. Thank you for your patience while we pushed these critical updates!
  • Time: Sept. 14, 2022, 1:10 p.m.
    Status: Monitoring
    Update: Maintenance has been completed and all services are slowly recovering. We are monitoring and will post again once everything is 100% operational, across all clusters.
  • Time: Sept. 14, 2022, 12:54 p.m.
    Status: Identified
    Update: As part of the maintenance, our team is pushing out some critical updates that are taking longer than expected - this impacts customers on the Prod cluster. We will continue to keep you updated, please stay tuned as we should have an update very soon.
  • Time: Sept. 14, 2022, 12:43 p.m.
    Status: Identified
    Update: We are in the process of finalizing our scheduled maintenance for our production clusters. As such, you may experience some timeouts with loading the Dashboard or booking links. We are speeding up the process with our Engineering Team and working to restore all services as soon as possible, we will keep you updated.

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Frequently Asked Questions - Chili Piper

Is there a Chili Piper outage?
The current status of Chili Piper is: Systems Active
Where can I find the official status page of Chili Piper?
The official status page for Chili Piper is here
How can I get notified if Chili Piper is down or experiencing an outage?
To get notified of any status changes to Chili Piper, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chili Piper every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chili Piper do?
Chili Piper automates appointment scheduling for sales teams, converting inbound leads into qualified meetings with ease.

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