Demandbase outages and incidents
Outage and incident data over the last 30 days for Demandbase.
There have been 3 outages or incidents for Demandbase in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Demandbase
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Demandbase API | Active |
| Demandbase for Sales | Active |
| Demandbase for Salesforce | Active |
| Demandbase Platform | Active |
| Dynamic Audiences | Active |
| Site Analytics Data Pipeline | Active |
Latest Demandbase outages and incidents.
View the latest incidents for Demandbase and check for official updates:
[Resolved] Sales Intelligence Cloud: Small subset of customers are unable to update existing contacts in CRM or export /create new contacts
Description: This issue is now resolved by applying an emergency hotfix. Customer should be able to update the contact information. We will be conducting a post-mortem on how to prevent such issues in future.
Status: Resolved
Impact: Minor | Started At: March 28, 2022, 6:23 p.m.
Updates:
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Time: March 28, 2022, 9:13 p.m.Status: ResolvedUpdate: This issue is now resolved by applying an emergency hotfix. Customer should be able to update the contact information. We will be conducting a post-mortem on how to prevent such issues in future.
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Time: March 28, 2022, 7:42 p.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
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Time: March 28, 2022, 7:42 p.m.Status: IdentifiedUpdate: We have identified the cause of not being able to update the contact information in Sales Cloud. We are actively working on a mitigation fix in the next hour or so.
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Time: March 28, 2022, 6:23 p.m.Status: InvestigatingUpdate: We are currently investigating an issue with updating existing contact information in CRM and/or create new contacts. A small subset of customers are facing this issue.
[Resolved] DB1 platform is missing advertising data for Demandbase tenant
Description: This issue is now resolved. Campaign data is visible again. We will be conducting a detailed root cause analysis.
Status: Resolved
Impact: Minor | Started At: March 18, 2022, 4:40 p.m.
Updates:
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Time: March 18, 2022, 6:25 p.m.Status: ResolvedUpdate: This issue is now resolved. Campaign data is visible again. We will be conducting a detailed root cause analysis.
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Time: March 18, 2022, 5:12 p.m.Status: IdentifiedUpdate: We have isolated the missing campaign data in Demandbase tenant and are currently taking steps to remediate the issue.
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Time: March 18, 2022, 4:40 p.m.Status: InvestigatingUpdate: We are currently investigating an issue related to campaign data missing in DB One platform for Demandbase tenant.
[Issue Resolved] DB One Platform UI is displaying blank page after login for some tenants
Description: We have isolated this issue to be a front end component throwing error. We have mitigated the problem by an UI rollback. We will be conducting a post-mortem on this issue.
Status: Resolved
Impact: Minor | Started At: March 11, 2022, 8:02 p.m.
Updates:
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Time: March 11, 2022, 8:35 p.m.Status: ResolvedUpdate: We have isolated this issue to be a front end component throwing error. We have mitigated the problem by an UI rollback. We will be conducting a post-mortem on this issue.
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Time: March 11, 2022, 8:02 p.m.Status: InvestigatingUpdate: In DB One platform some tenants are seeing a blank page after login. We are currently investigating
[Issue Resolved] DB One Platform experiencing increased error rate and we are currently investigating
Description: We have resolved the issue related to backend errors. The system is fully functional now. We will be conducting a post-mortem on this incident.
Status: Resolved
Impact: Minor | Started At: March 11, 2022, 3:39 p.m.
Updates:
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Time: March 11, 2022, 5:39 p.m.Status: ResolvedUpdate: We have resolved the issue related to backend errors. The system is fully functional now. We will be conducting a post-mortem on this incident.
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Time: March 11, 2022, 4:36 p.m.Status: IdentifiedUpdate: We have identified and isolated the underlying issue and currently working on mitigation
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Time: March 11, 2022, 3:39 p.m.Status: InvestigatingUpdate: We are currently experiencing increased error rate in the backend systems that we are investigating. We will be posting updates as we make progress
DB Classic Platform is experiencing connectivity issues which is impacting targeting functionality of campaigns
Description: This incident has been resolved and we have identified the connectivity issue to our backend database. We will be doing a root cause analysis on this issue.
Status: Resolved
Impact: Major | Started At: Feb. 25, 2022, 12:43 a.m.
Updates:
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Time: Feb. 25, 2022, 12:56 a.m.Status: ResolvedUpdate: This incident has been resolved and we have identified the connectivity issue to our backend database. We will be doing a root cause analysis on this issue.
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Time: Feb. 25, 2022, 12:43 a.m.Status: InvestigatingUpdate: We are currently investigating connectivity issues in DB Classic platform which is impacting creating/editing functionality of campaigns
