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Is there an Invoca outage?

Invoca status: Systems Active

Last checked: 8 minutes ago

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Invoca outages and incidents

Outage and incident data over the last 30 days for Invoca.

There have been 0 outages or incidents for Invoca in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Invoca

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Component Status

Latest Invoca outages and incidents.

View the latest incidents for Invoca and check for official updates:

Updates:

  • Time: July 16, 2024, 4:13 p.m.
    Status: Resolved
    Update: Invoca Web Availability for June 2024: 99.977% Invoca Call Availability for June 2024: 100% Invoca Availability for Q3 2024: 99.923%

Updates:

  • Time: July 8, 2024, 7:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 3, 2024, 9:28 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 3, 2024, 9:28 p.m.
    Status: Monitoring
    Update: The incident is now mitigated and the teams are in monitoring status as we have seen stability in our network and providers for the last ~20 hours. We have seen no additional instances of dropped calls in this time. We are continuing to engage both our cloud and telecom provider for better monitoring and ability to avoid network connectivity issues going forward.
  • Time: July 3, 2024, 2:11 p.m.
    Status: Investigating
    Update: Our teams continue to investigate areas of our network and our providers to identify the root cause of in-flight calls dropping.
  • Time: July 2, 2024, 10:37 p.m.
    Status: Investigating
    Update: We continue to investigate this issue. We have not experienced any additional drop in calls but are still investigating the root cause for those that were dropped in flight.
  • Time: July 2, 2024, 9:35 p.m.
    Status: Investigating
    Update: We are currently investigating an issue whereby a small number of calls in progress to the platform were being disconnected while in flight.

Updates:

  • Time: June 13, 2024, 6:11 p.m.
    Status: Resolved
    Update: Response times from our provider's endpoint are aligned with our normal standards. The incident is now resolved.
  • Time: June 13, 2024, 5:09 p.m.
    Status: Monitoring
    Update: Our provider has stated that they have mitigated the latency issue. We are monitoring the response times on our end to ensure that they meet our normal standards.
  • Time: June 13, 2024, 1:04 p.m.
    Status: Identified
    Update: We are continuing to experience high latency in receiving responses from our provider's endpoint. They are making progress toward a resolution.
  • Time: June 12, 2024, 10:11 p.m.
    Status: Investigating
    Update: We have identified that we have been successfully capturing and storing ECP data even though the response times from our provider have been delayed. The current impact of this ongoing issue is that ECP data is not ready in time for pre-transfer webhooks or if used in real-time routing scenarios.
  • Time: June 12, 2024, 7:49 p.m.
    Status: Investigating
    Update: The investigation is still ongoing. We are continuing to work with our partner to understand the root cause.
  • Time: June 12, 2024, 6:13 p.m.
    Status: Investigating
    Update: We are continuing to work with our partner to investigate this issue.
  • Time: June 12, 2024, 5:17 p.m.
    Status: Investigating
    Update: We are experiencing intermittent delays in obtaining Enhanced Caller Profile data from our provider. As a result, ECP data is not populating in our User Interface and Reporting for a subset of our calls.

Updates:

  • Time: June 14, 2024, 7:27 p.m.
    Status: Resolved
    Update: Incident Timeframe: 18:30 ET (15:30 PT) June 11, 2024 - 10:20 ET (07:20 PT) June 12, 2024 Summary: At approximately 6:30 pm ET (3:30 pm PT) on June 11th, a common follower database (a read-only copy of our database) was terminated. As a result, we needed to stand up a replacement follower database. This process took an extended amount of time (approx. 9 hours) and during this timeframe, there was an impact on a handful of our services which can be found below. Impact: For the incident timeframe above, a subset of Call Event Worker (CEW) messages failed. A CEW is a service that connects to databases to process events and messages from phone calls. The primary feature that was impacted by this was pre-transfer webhooks. However, there was a nominal impact on additional services. Full List of Services That Experienced Degraded Performance: - Pre-transfer Webhooks - Real-time Webhooks - Obtaining Demographic Data (ECP) - Bundled Transfer Destination Furthermore, the ability to identify if a call was a repeat caller was also impacted. If a call used real-time or pre-transfer webhooks to determine if the number was a repeat caller, the above failures would have affected our ability to determine if the call was a repeat. Lastly, there was an impact on the processing of a subset of new configuration requests sent to our Network Integrations API (NIAPI)

Updates:

  • Time: June 4, 2024, 9:23 p.m.
    Status: Resolved
    Update: Invoca Web Availability for May 2024: 99.94% Invoca Call Routing Availability for May 2024: 100% Invoca Availability for Q2 2024: 99.9816%

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Frequently Asked Questions - Invoca

Is there a Invoca outage?
The current status of Invoca is: Systems Active
Where can I find the official status page of Invoca?
The official status page for Invoca is here
How can I get notified if Invoca is down or experiencing an outage?
To get notified of any status changes to Invoca, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Invoca every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Invoca do?
Invoca is a top conversation intelligence and call tracking platform for marketing, contact center, and digital experience leaders.

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