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Is there an Invoca outage?

Invoca status: Systems Active

Last checked: 9 minutes ago

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Invoca outages and incidents

Outage and incident data over the last 30 days for Invoca.

There have been 0 outages or incidents for Invoca in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Invoca

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Component Status

Latest Invoca outages and incidents.

View the latest incidents for Invoca and check for official updates:

Updates:

  • Time: Jan. 7, 2022, 5:59 p.m.
    Status: Resolved
    Update: Invoca Availability for December 2021: 100% Invoca Availability for Q4 2021: 100%

Updates:

  • Time: Dec. 14, 2021, 10:40 p.m.
    Status: Resolved
    Update: The delay in Facebook and Google Ads Audience Match conversion data posting to the respective platforms has been resolved. All queued work has been processed and the Connect Apps are once again passing Call and Signal data in near real time as expected.
  • Time: Dec. 14, 2021, 9:17 p.m.
    Status: Identified
    Update: Our engineering team has identified an issue creating a delay of approximately 60 minutes posting data to Google Ads and Facebook via the Connect Apps. Delayed data is specific to conversions with the Customer Match Audience feature enabled, other conversions are not impacted. We are actively working toward a resolution to begin processing these requests again and we expect currently queued data will process as expected with no loss. Call routing and other platform features are not impacted.

Updates:

  • Time: Dec. 9, 2021, 6:12 p.m.
    Status: Resolved
    Update: We've completely resolved the issues with dynamic number insertion and are working on incident analysis at this time.
  • Time: Dec. 9, 2021, 5:22 p.m.
    Status: Monitoring
    Update: We have identified an issue that prevented the Invoca Tag from being able to dynamically swap and replace numbers for a period of approximately 20 minutes this morning, December 9th. The incident began at 8:43 Pacific time and was resolved at 9:06 Pacific time. Our engineering team is closely monitoring the situation to ensure the issue is completely resolved. Calls to static Invoca numbers, or already in progress on RingPool numbers would have continued to route as expected with no issue. Unswapped numbers on landing pages would still route to their original destinations with no issue.

Updates:

  • Time: Dec. 7, 2021, 12:45 a.m.
    Status: Resolved
    Update: All reporting delays should now be resolved for all affected networks.
  • Time: Dec. 6, 2021, 11:05 p.m.
    Status: Monitoring
    Update: Our engineering team has identified an issue and call data imports for the majority of affected networks are now catching back up to near real time. We are actively monitoring the data processing to ensure no issues recur and that progress against the backlog for the remaining networks continues to be made.
  • Time: Dec. 6, 2021, 9:47 p.m.
    Status: Investigating
    Update: We are actively investigating an issue affecting some Invoca networks that is causing call data to have delayed availability in Invoca Reporting. Calls for affected networks may be up to 45 minutes delayed before being available in Invoca Reporting and the Transactions API. Post-call webhooks and related integrations for these calls are similarly delayed, but will fire when the calls are available in reporting. Call routing is unaffected.

Updates:

  • Time: Dec. 6, 2021, 4:38 p.m.
    Status: Resolved
    Update: Invoca Availability for November 2021: 100% Invoca Availability for Q4 2021: 100%

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Frequently Asked Questions - Invoca

Is there a Invoca outage?
The current status of Invoca is: Systems Active
Where can I find the official status page of Invoca?
The official status page for Invoca is here
How can I get notified if Invoca is down or experiencing an outage?
To get notified of any status changes to Invoca, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Invoca every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Invoca do?
Invoca is a top conversation intelligence and call tracking platform for marketing, contact center, and digital experience leaders.

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