Is there an Dyspatch outage?

Dyspatch status: Systems Active

Last checked: 3 minutes ago

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Dyspatch outages and incidents

Outage and incident data over the last 30 days for Dyspatch.

There have been 0 outages or incidents for Dyspatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Dyspatch

Outlogger tracks the status of these components for Xero:

Component Status

Latest Dyspatch outages and incidents.

View the latest incidents for Dyspatch and check for official updates:

Updates:

  • Time: April 16, 2024, 8:22 p.m.
    Status: Postmortem
    Update: # **Post Mortem** - **April 8 2024 Dyspatch Outage Intro** On April 8, 2024, Dyspatch was unavailable between the hours of 12:30PM and 01:00AM Pacific time due to an issue that occurred during a routine upgrade of Dyspatch's infrastructure. This post mortem aims to analyze the root causes of the outage, assess its impact on our services, and outline steps Dyspatch is taking to prevent similar incidents in the future. ## **Timeline \(Pacific Time\)** **11:35 -** We begin the upgrade **12:10 -** The production cluster intermittently returns 503s for users. Dyspatch's services cannot communicate with each other. **12:17 -** We attempt to rollback the changes. **12:30 -** We identify the problem: the internal authentication mechanism our services use to communicate securely is out of sync across services. **12:30 - 17:30 -** We try several strategies to bring production online. **17:30** - To avoid further impact to our production environment, work begins on our staging environment. **18:17 -** We identify that previous changes were made to our staging environment without getting applied to our production environment. **21:16 -** Staging is online. We begin applying the changes from our staging environment to our production environment. **00:56 -** Dyspatch is available again. ## **Why did this happen? What did we learn?** During the outage we ran into several challenges trying to restore service. We discovered that a previous update to a critical component of our infrastructure was applied only to our staging environment. It was quickly determined that the issue was an authentication misalignment between Dyspatch's services which meant that our various services could not communicate with each other. We learned that we did not have a way to generate new credentials without taking the services that manage our cluster offline. After we determined that critical services had to be taken offline we switched to testing on our staging environment to prevent data loss in our production environment. Ultimately a difference in our production and staging environment had knock-on effects affecting our ability to rollback and recover quickly. ## **What are we doing about it?** There are several actions we intend to take to prevent similar issues from happening: 1. We immediately aligned our staging and production environments to ensure that any infrastructure testing done in staging will be the same when applied to our production environment. The root cause of this outage came from a difference in environments and this ensures that we can be confident when testing required infrastructure changes. 2. We plan to invest in tooling to help us automatically catch and audit any drift between our environments. Catching the difference beforehand would have prevented this incident. 3. We are investing in tooling and processes to help us rebuild our cluster more reliably and quickly. We had to spend time migrating changes from our staging environment to our production environment when trying to restore Dyspatch. ## **Summary** Finally, we want to apologize. We know Dyspatch is important for supporting our customers' communications. Your patience and support mean a great deal to us and we appreciate everyone who reached out to our team. Like with any operational issue, we will spend time in the coming days and weeks to understand the details of the event and make improvements mentioned above to our infrastructure and processes.
  • Time: April 9, 2024, 9 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 9, 2024, 7:58 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Thank you for your patience.
  • Time: April 9, 2024, 6:21 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 9, 2024, 5:15 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 9, 2024, 4:08 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 9, 2024, 3:06 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 9, 2024, 2:05 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 9, 2024, 1:09 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 9, 2024, 12:18 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 8, 2024, 11:26 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 8, 2024, 10:35 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 8, 2024, 9:57 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 8, 2024, 9:15 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 8, 2024, 8:42 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 8, 2024, 8:10 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 8, 2024, 7:32 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 8, 2024, 7:18 p.m.
    Status: Investigating
    Update: Some users may be experiencing availability issues on the Dyspatch application and API. The Dyspatch engineering team is investigating.

Updates:

  • Time: Nov. 30, 2023, 10:29 p.m.
    Status: Resolved
    Update: Mobile previews in the email builder were not working. Desktop previews and email editing in general were unaffected. A fix has been implemented and deployed.

Updates:

  • Time: Nov. 24, 2023, 4:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 24, 2023, 3:52 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 24, 2023, 3:40 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 24, 2023, 3:28 a.m.
    Status: Investigating
    Update: Some users may be experiencing issues accessing Dyspatch. We are currently investigating.

Updates:

  • Time: Nov. 16, 2023, 10:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2023, 10:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 16, 2023, 9:43 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 16, 2023, 9:31 p.m.
    Status: Investigating
    Update: Email exports with integrations like Braze, Iterable, et cetera are not completing for some users. The Dyspatch engineering team is investigating.

Updates:

  • Time: Oct. 18, 2023, 3:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 17, 2023, 1:09 a.m.
    Status: Identified
    Update: We have identified an issue with PDF downloads and previews which may affect some users.

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Frequently Asked Questions - Dyspatch

Is there a Dyspatch outage?
The current status of Dyspatch is: Systems Active
Where can I find the official status page of Dyspatch?
The official status page for Dyspatch is here
How can I get notified if Dyspatch is down or experiencing an outage?
To get notified of any status changes to Dyspatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Dyspatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Dyspatch do?
Dyspatch's email builder software simplifies email creation with interactive tools for designing emails tailored to any purpose.

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