Time: March 13, 2023, 7:34 a.m.

Status: Resolved

Update: This incident has been resolved.

Time: March 13, 2023, 1:14 a.m.

Status: Monitoring

Update: We are in the process of finalizing our migration of the domain registry from SocialSurvey.com to Experience.com. This DNS migration was initiated on Friday at 10:15 PM PST and is expected to take up to 48 hrs (Sunday night) for some internet service providers. So far, most cellular and many home and business internet providers have the new domain registry information updated. The remaining providers are expected to reflect this change by midnight tonight. If you are facing any issues in accessing experience.com on Home or business WiFi, please try using cellular internet (by disconnecting WiFi on your mobile device or using a mobile hot-spot for your computer), and you should be able to access the website as usual. We expect the domain registry information to be completed tonight, and all services should return to normal for impacted users by 11:59 PM PST on March 12th, 2023. We are closely monitoring this issue and will update this page if anything changes. We apologize for the inconvenience caused.

Time: Feb. 23, 2023, 6:05 p.m.

Status: Resolved

Update: The incident has been resolved. We confirm that profile pages are loading normally.

Time: Feb. 23, 2023, 5:31 p.m.

Status: Identified

Update: The issue has been identified and a fix is being implemented.

Time: Feb. 23, 2023, 5:31 p.m.

Status: Investigating

Update: At approx. 10 am EST on Feb 23 2023 we identified that public facing profile pages for agents and tiers are loading slowly or not at all. Our teams are investigating and working on a solution. User and Manager logins are working. Survey taker is working. Email notifications are working.

Time: Feb. 23, 2023, 6:05 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Feb. 21, 2023, 8:19 p.m.

Status: Investigating

Update: Earlier today (Feb 21, 2023) we paused auto posting of reviews to social media sites as part of our investigation of a performance issue. There is a release on Wednesday morning (Feb 22, 2023) and we will resume social media auto posting once that update is released. Reviews that did not auto post during the outage will auto post once this function is restored.

Time: Feb. 21, 2023, 2:51 a.m.

Status: Resolved

Update: Performance issues related to the new release have now been resolved. Public facing profile pages now render at normal speed. Should you encounter any issues, please report them to [email protected].

Time: Feb. 20, 2023, 1:26 a.m.

Status: Identified

Update: The Experience.com Team has identified the issue that was previously preventing public facing profile pages from rendering with data (imaged, reviews, contact info, etc.). Pages now render however, we are aware of some performance issues and we are working through them.

Time: Feb. 19, 2023, 3:55 p.m.

Status: Investigating

Update: After completing the scheduled maintenance and upgrade on Saturday/Sunday (Feb 18 - 19) services have been restored. At this time, PRO pages are not rendering with the data (images, reviews, contact info, etc.) or will not render at all. Engineers are working to determine the root cause and to restore public profile pages as quickly as possible. All other services appear to be working. We will update this notification as we learn more.

Time: Feb. 23, 2023, 5:07 p.m.

Status: Resolved

Update: This incident has been resolved.

Time: Aug. 18, 2022, 7:16 p.m.

Status: Monitoring

Update: We are continuing to monitor for any further issues.

Time: Aug. 18, 2022, 7:12 p.m.

Status: Monitoring

Update: During a recent upgrade of our security practices, we overlooked testing a scenario which caused us to lock out new Users from the XMP. The issue was reported and identified and has now been solved. As a result of the upgrade, our security has been enhanced.

Time: Aug. 18, 2022, 1:45 p.m.

Status: Monitoring

Update: During a recent upgrade of our security practices, we overlooked testing a scenario which caused us to lock out new Users from the XMP. The issue was reported and identified and has now been solved. As a result of the upgrade, our security has been enhanced

Time: Aug. 18, 2022, 1:44 p.m.

Status: Monitoring

Update: As of 1:15 am EDT Experience.com Engineering Team has implemented a correction to the code that was preventing passwords from being stored and thus preventing new users from creating a password and accessing the Experience.com platform. We request that any User that was unable to access the platform since Tuesday 8/16 when the issue was first reported to [email protected] please attempt to Verify their account, create a password and log in using the newly created password. We will continue to monitor this issue for a few days to ensure all those that were impacted can now log in and to witness if any new incidents are reported. This issue may have also impacted Users who attempted to change their password.

Time: Aug. 17, 2022, 12:58 p.m.

Status: Investigating

Update: As of 8/16/22 we are investigating an issue reported by several new Users to Experience.com whereby our system is not storing password values created by the new user and thus preventing the new user from logging in. Please check back for more details. Here is a summary of the issue. 1. New User is sent a Verification email with a link to the page that asks them to establish a password 2. New Users are able to enter a password and proceed to login page 3. New User attempts to login with password just established and gets an error page stating "Your email address has not been verified" 4. A 2nd or 3rd attempt returns the exact same result This issue is with our Engineering Team and they are investigating why the system is not storing the passwords.