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Is there an CrossEngage outage?

CrossEngage status: Systems Active

Last checked: 7 minutes ago

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CrossEngage outages and incidents

Outage and incident data over the last 30 days for CrossEngage.

There have been 2 outages or incidents for CrossEngage in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CrossEngage

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Component Status

Latest CrossEngage outages and incidents.

View the latest incidents for CrossEngage and check for official updates:

Updates:

  • Time: Nov. 20, 2024, 6:44 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you have any questions, feel free to write to us. Your CrossEngage Team.
  • Time: Nov. 20, 2024, 4:36 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 20, 2024, 2:12 p.m.
    Status: Identified
    Update: We noticed that our segmentation performance is degraded, event updates are queued. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: Oct. 29, 2024, 6:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 29, 2024, 2:31 p.m.
    Status: Monitoring
    Update: The event lag has now been fully processed as of 15:25 (CET) and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.
  • Time: Oct. 29, 2024, 1:42 p.m.
    Status: Identified
    Update: We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: Oct. 9, 2024, 5:54 p.m.
    Status: Resolved
    Update: All queued data has been fully processed and all systems are processing data normally again. After thoroughly monitoring our systems we are marking this incident as resolved. We apologize if this delay caused any inconvenience. Your CrossEngage team.
  • Time: Oct. 9, 2024, 4:27 p.m.
    Status: Monitoring
    Update: A fix has been implemented. We are rapidly consuming data queues & will keep monitoring in the coming hours.
  • Time: Oct. 9, 2024, 3:21 p.m.
    Status: Identified
    Update: We have detected a delay in processing/indexing of some user updates, events are processed normally. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: Aug. 15, 2024, 8:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 15, 2024, 6:44 p.m.
    Status: Monitoring
    Update: All systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team.
  • Time: Aug. 15, 2024, 5:30 p.m.
    Status: Identified
    Update: We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.

Updates:

  • Time: July 29, 2024, 3:18 p.m.
    Status: Resolved
    Update: We haven't seen any fluctuation on our network, so we are closing this incident. Thank you very much for your patience, please accept our apologies for the inconvenience and please do reach out if you have any further queries. Your CrossEngage Team.
  • Time: July 29, 2024, 1:10 p.m.
    Status: Monitoring
    Update: A solution has been implemented, and the systems are back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. We will post more updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: July 29, 2024, 11:54 a.m.
    Status: Identified
    Update: Our engineers identified an issue with one of the network devices. They are working on a solution to quickly bring the network to a healthy state. We will post updates as they come. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.
  • Time: July 29, 2024, 11:46 a.m.
    Status: Investigating
    Update: We are currently experiencing degraded platform performance connected to ingestion and segmentation. Our engineers are currently working on this. We will keep you updated on the situation. Please accept our apologies for the inconvenience this causes and please do reach out if you have any further queries.

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Frequently Asked Questions - CrossEngage

Is there a CrossEngage outage?
The current status of CrossEngage is: Systems Active
Where can I find the official status page of CrossEngage?
The official status page for CrossEngage is here
How can I get notified if CrossEngage is down or experiencing an outage?
To get notified of any status changes to CrossEngage, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CrossEngage every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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