Time: Nov. 21, 2024, 3:52 p.m.

Status: Resolved

Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Time: Nov. 21, 2024, 3:41 p.m.

Status: Investigating

Update: We have noticed an increased latency and error rate for Clari Revenue Platform. Our engineering team is actively investigating.

Time: Nov. 20, 2024, 4:53 p.m.

Status: Resolved

Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Time: Nov. 20, 2024, 4:04 p.m.

Status: Investigating

Update: Multiple organizations have reported errors when attempting to send email via Groove. Our engineering team is actively investigating.

Time: Nov. 19, 2024, 2:28 a.m.

Status: Postmortem

Update: Starting on 2024-11-15 11:00 AM UTC, users relying on the "Send with Groove" feature in Outlook Add-in experienced delays in sending out emails. Our team monitored the situation and implemented measures to restore normal service by 2024-11-15 8:15 PM UTC. We understand the importance of timely email communication and apologize for any inconvenience this may have caused. No user data was at risk or damaged by this incident.

Time: Nov. 15, 2024, 9:17 p.m.

Status: Resolved

Update: The issue has been resolved.

Time: Nov. 15, 2024, 7:37 p.m.

Status: Identified

Update: New emails Send With Groove functionality in Outlook Add-in might take up to 20 minutes to be delivered.

Time: Nov. 15, 2024, 7:27 p.m.

Status: Identified

Update: We're currently experiencing a degradation of Send With Groove functionality in Outlook Add-in. Emails to be sent out are processing through our queues at a slower pace than normal.

Time: Nov. 15, 2024, 5:02 p.m.

Status: Resolved

Update: Based on our data and Salesforce status updates (https://status.salesforce.com/incidents/13457) we believe that the incident is now resolved

Time: Nov. 15, 2024, 11:19 a.m.

Status: Monitoring

Update: Due to partial Service Disruptions at Salesforce (https://status.salesforce.com/incidents/13457) we are observing a higher error rate on a subset of functionalities. Our engineering team is monitoring the situation closely. We will publish an update once the incident is resolved and we confirm that functionalities depending on Salesforce are fully restored

Time: Nov. 14, 2024, 6:11 p.m.

Status: Postmortem

Update: On November 12, 2024 at 7:14 PM UTC, Google released an update to their Chrome Browser \(version 131\) that was found to be incompatible with a dependency that Groove uses for HTTP requests. This caused a temporary disruption impacting the Groove Webapp, Groove Chrome Extension, and Groove Outlook Add-in Webapp. The Groove Outlook Add-in Desktop app remained unaffected. **Resolution**  On November 13, 2024 at 1:22 AM UTC, the issue was addressed by updating the identified conflicting dependency. This update restored functionality for the Groove Webapp and Groove Outlook Add-in Webapp. No user data was at risk or damaged by this incident.  **Next Steps for Chrome Extension Users** For Groove Chrome Extension users, we request that you update to the latest version \(2024.11.12.35033\) to ensure full functionality. The publication of this version was first made available on November 13, 2024 at 7:08 AM UTC. Please check your browser extension settings or contact support if assistance is needed. We apologize for any inconvenience caused and appreciate your patience during this time. Thank you for your continued support.

Time: Nov. 13, 2024, 1:56 p.m.

Status: Resolved

Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days. For users using the Groove Chrome Extension and are still experiencing the issue, please update to the version: 2024.11.12.35033.

Time: Nov. 13, 2024, 12:08 a.m.

Status: Monitoring

Update: We have resolved the issue for the Groove Webapp. We have submitted a fix to the Chrome Extension Webstore and are awaiting approval of the fix. If you’re still seeing problems within Groove Extension, it may take up to 48 hours to receive the latest Groove Extension version. We will provide an update once the extension is published.

Time: Nov. 12, 2024, 10:17 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: Nov. 12, 2024, 9:50 p.m.

Status: Identified

Update: We’re investigating an issue with the Groove Chrome Extension and Web App where users are having issues connecting Salesforce. We have narrowed the root cause to the latest Chrome version that was released today and do not recommend customers upgrade to version 131 at this time. Our team is actively working on a fix.

Time: Nov. 12, 2024, 9:02 p.m.

Status: Investigating

Update: We are currently experiencing an issue where users are unable to authenticate to Salesforce. Users may see a white screen when being redirected to the Salesforce Login page and/or unable to sign in. Our engineering team is actively investigating.