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Is there an Clari outage?

Clari status: Systems Active

Last checked: 8 minutes ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 1 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: July 4, 2024, 6:09 a.m.
    Status: Postmortem
    Update: Starting around 2024-07-02 10:55 UTC, a code change to a component in the Call details page of Copilot had an unexpected side-effect that caused errors in loading Feed and Gametapes within the product. After discovering the problem through a support case, a fix was applied to resolve the issue. All features were back to working as expected by 2024-07-03 07:45 UTC. No user data was at risk during this incident.
  • Time: July 3, 2024, 8:33 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: July 3, 2024, 7:21 a.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: July 3, 2024, 6:30 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 3, 2024, 6:28 a.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. Customers are landing at an error page and currently unable to leverage Conversation Feed and Gametapes workflows within Clari Copilot. The next status update will be after the fix has been applied.

Updates:

  • Time: July 3, 2024, 6:58 p.m.
    Status: Postmortem
    Update: On 2024-07-02 22:47 UTC, a code update interfered with the initial loading sequence for the main Clari application page. The problematic component was rolled back and normal page loading was restored by 23:59 UTC. Further investigations are underway to understand this incident and develop better protective measures.
  • Time: July 3, 2024, 12:16 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: July 3, 2024, 12:02 a.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: July 2, 2024, 11:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 2, 2024, 11:39 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 2, 2024, 11:30 p.m.
    Status: Investigating
    Update: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
  • Time: July 2, 2024, 11:27 p.m.
    Status: Investigating
    Update: The Clari Revenue platform is currently unavailable for all users. Our engineering team is actively investigating the issue.

Updates:

  • Time: June 12, 2024, 7:16 p.m.
    Status: Postmortem
    Update: At 2024-06-06 16:55 UTC, several users experienced frequent disconnections from Salesforce while using the Groove Chrome extension. We rectified the issue by 2024-06-10 22:00 UTC. No user information or data was at risk during this incident.
  • Time: June 7, 2024, 6:40 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: June 6, 2024, 9:36 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix. You can obtain the fix by downloading the latest version of our extension in the chrome store.
  • Time: June 6, 2024, 7:56 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix.
  • Time: June 6, 2024, 7:42 p.m.
    Status: Identified
    Update: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
  • Time: June 6, 2024, 5:09 p.m.
    Status: Investigating
    Update: Our engineering team is actively investigating.

Updates:

  • Time: June 13, 2024, 12:27 a.m.
    Status: Postmortem
    Update: At 2024-06-05 16:42:00 UTC the Forecasting and Inspect modules became unavailable to some customers. This was caused by a code change that impacted Currency data ingestion pipelines. We resolved this by disabling the feature and reloading Currency data. Service was fully restored at 2024-06-06 03:03:36Z. No user information or data was at risk during this incident.
  • Time: June 6, 2024, 3:01 a.m.
    Status: Resolved
    Update: Service has been restored to all affected customers.
  • Time: June 6, 2024, 2 a.m.
    Status: Identified
    Update: We have identified a fix and are beginning to restore affected customers.
  • Time: June 5, 2024, 10:59 p.m.
    Status: Investigating
    Update: Our engineering team is actively investigating.

Updates:

  • Time: June 28, 2024, 10:20 p.m.
    Status: Postmortem
    Update: On 2024-05-29 around 22:00 UTC, a design change to some elements of the Groove actions interface was introduced which caused an error for several customer organizations. After being notified by some of the affected customers, we rolled back the code changes and restored normal functionality by 2024-05-30 17:00 UTC. No data or configuration settings were affected by this problem.
  • Time: May 30, 2024, 4:57 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: May 30, 2024, 4:32 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. The next status update will be after the fix has been applied.
  • Time: May 30, 2024, 4:29 p.m.
    Status: Investigating
    Update: Some customers may be seeing a blocking error when executing Actions. Our engineering team is actively investigating.
  • Time: May 30, 2024, 4:28 p.m.
    Status: Investigating
    Update: Upgrading the impact assessment to "major"
  • Time: May 30, 2024, 4:01 p.m.
    Status: Investigating
    Update: Some users are seeing problems with executing Groove actions. Our engineering team is actively investigating.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
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