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Is there an Clari outage?

Clari status: Systems Active

Last checked: a minute ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 2 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: Oct. 23, 2023, 10:06 p.m.
    Status: Postmortem
    Update: The Inspect and Analyze modules of the Clari Revenue Platform were briefly unavailable during the latest release on Oct 18, 2023. The incident started at 2023-10-18 17:17 PM PT and all the affected services were returned to expected operation by 2023-10-18 18:12 PM PT. The incident occurred due to an error in our weekly code deployment process which caused certain services to be unavailable. Once the deployment was completed, the affected services were restored to normal operation. No customer data was at risk during this incident. We are revising our deployment processes that will fix this error in future.
  • Time: Oct. 19, 2023, 3:09 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Oct. 19, 2023, 2:02 a.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: Oct. 19, 2023, 1:28 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Oct. 23, 2023, 10:06 p.m.
    Status: Postmortem
    Update: The Inspect and Analyze modules of the Clari Revenue Platform were briefly unavailable during the latest release on Oct 18, 2023. The incident started at 2023-10-18 17:17 PM PT and all the affected services were returned to expected operation by 2023-10-18 18:12 PM PT. The incident occurred due to an error in our weekly code deployment process which caused certain services to be unavailable. Once the deployment was completed, the affected services were restored to normal operation. No customer data was at risk during this incident. We are revising our deployment processes that will fix this error in future.
  • Time: Oct. 19, 2023, 3:09 a.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Oct. 19, 2023, 2:02 a.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: Oct. 19, 2023, 1:28 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 14, 2023, 1:56 a.m.
    Status: Postmortem
    Update: On October 11, 2023 at 10:00 UTC the Analyze and Opportunities modules started to degrade. The issue happened due to a migration in our Analytics service which did not propagate fully resulting in the performance degradation on those services. We restored normal functionality by stopping the migration and rolling it back on October 11, 2023 at 17:00 UTC. No customer data was at risk during this incident.
  • Time: Nov. 14, 2023, 1:56 a.m.
    Status: Postmortem
    Update: On October 11, 2023 at 10:00 UTC the Analyze and Opportunities modules started to degrade. The issue happened due to a migration in our Analytics service which did not propagate fully resulting in the performance degradation on those services. We restored normal functionality by stopping the migration and rolling it back on October 11, 2023 at 17:00 UTC. No customer data was at risk during this incident.
  • Time: Oct. 11, 2023, 4:06 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Oct. 11, 2023, 4:06 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Oct. 11, 2023, 4:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 11, 2023, 4:06 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 11, 2023, 4:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 11, 2023, 4:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 11, 2023, 2:02 p.m.
    Status: Investigating
    Update: Some of the Clari modules are facing degraded performance and partial outage. Our engineering team is actively investigating the issue.
  • Time: Oct. 11, 2023, 2:02 p.m.
    Status: Investigating
    Update: Some of the Clari modules are facing degraded performance and partial outage. Our engineering team is actively investigating the issue.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
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