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Is there an Clari outage?

Clari status: Systems Active

Last checked: a minute ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 2 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: Nov. 15, 2023, 11:57 p.m.
    Status: Postmortem
    Update: On 2023-11-09 06:42 UTC, we deployed an update to the Opportunities module which affected the ~5% of our customers who have multi-currency support turned on \(along with a few other particular configuration settings\). We were able to roll back the update by 2023-11-09 18:30 UTC and confirm that the issue was resolved for all customers.
  • Time: Nov. 9, 2023, 6:39 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Nov. 9, 2023, 3:31 p.m.
    Status: Investigating
    Update: Opportunities module is unavailable for some users. The engineering team is aware and are investigating the cause.

Updates:

  • Time: Nov. 15, 2023, 11:57 p.m.
    Status: Postmortem
    Update: On 2023-11-09 06:42 UTC, we deployed an update to the Opportunities module which affected the ~5% of our customers who have multi-currency support turned on \(along with a few other particular configuration settings\). We were able to roll back the update by 2023-11-09 18:30 UTC and confirm that the issue was resolved for all customers.
  • Time: Nov. 9, 2023, 6:39 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Nov. 9, 2023, 3:31 p.m.
    Status: Investigating
    Update: Opportunities module is unavailable for some users. The engineering team is aware and are investigating the cause.

Updates:

  • Time: Nov. 15, 2023, 11:47 p.m.
    Status: Postmortem
    Update: On the evening \(Pacific time\) of November 8, Clari upgraded an open-source tool that is responsible for orchestrating Clari’s data extraction and enrichment pipeline for RevDB. Some time after the upgrade, the performance of the pipeline became significantly degraded, which was detected by automatic monitoring. Investigation and analysis led us to make a number of adjustments, including adding additional servers and tuning a number of parameters, throughout the day on November 9. During this period, some customers experienced data lags of up to 3 hours. The incident was mitigated near the end of the day on November 9 and monitored closely the following day. We saw no further issues on November 10 and resolved the incident at the end of the day.
  • Time: Nov. 15, 2023, 11:47 p.m.
    Status: Postmortem
    Update: On the evening \(Pacific time\) of November 8, Clari upgraded an open-source tool that is responsible for orchestrating Clari’s data extraction and enrichment pipeline for RevDB. Some time after the upgrade, the performance of the pipeline became significantly degraded, which was detected by automatic monitoring. Investigation and analysis led us to make a number of adjustments, including adding additional servers and tuning a number of parameters, throughout the day on November 9. During this period, some customers experienced data lags of up to 3 hours. The incident was mitigated near the end of the day on November 9 and monitored closely the following day. We saw no further issues on November 10 and resolved the incident at the end of the day.
  • Time: Nov. 11, 2023, 5:18 a.m.
    Status: Resolved
    Update: Clari's ETL pipeline has operated without issue for 24+ hours. This incident is now resolved.
  • Time: Nov. 11, 2023, 5:18 a.m.
    Status: Resolved
    Update: Clari's ETL pipeline has operated without issue for 24+ hours. This incident is now resolved.
  • Time: Nov. 10, 2023, 4:14 a.m.
    Status: Monitoring
    Update: Clari's ETL pipelines remain healthy but we are continuing to monitor closely for the next 24 hours.
  • Time: Nov. 10, 2023, 4:14 a.m.
    Status: Monitoring
    Update: Clari's ETL pipelines remain healthy but we are continuing to monitor closely for the next 24 hours.
  • Time: Nov. 9, 2023, 3:32 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: Nov. 9, 2023, 3:32 p.m.
    Status: Monitoring
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: Nov. 9, 2023, 1:47 p.m.
    Status: Investigating
    Update: We have detected delays in RevDB data pipelines that are affecting many (though not all) customers. This will cause activity data to become stale in RevDB-powered features, namely Accounts. We have identified the root cause and the engineering team is working on the fix.
  • Time: Nov. 9, 2023, 1:47 p.m.
    Status: Investigating
    Update: We have detected delays in RevDB data pipelines that are affecting many (though not all) customers. This will cause activity data to become stale in RevDB-powered features, namely Accounts. We have identified the root cause and the engineering team is working on the fix.

Updates:

  • Time: Nov. 3, 2023, 2:15 p.m.
    Status: Postmortem
    Update: An error in handling a particular type of team selling configuration caused Opportunity Inspection and Forecasting to fail to load for about 5% of Clari customers. The impacted customers were a subset of those who had just been upgraded to RevDB-powered versions of those features. Customer impact began between 6:24 and 7:26 AM PDT \(13:24 to 14:26 UTC\) on November 1, 2023 as they were upgraded. All affected customers were rolled back to the prior configuration by 10:45 AM PDT \(17:45 UTC\), resolving the issue. No customer data was affected by this incident.
  • Time: Nov. 1, 2023, 5:56 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Nov. 1, 2023, 5:35 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. At this time we believe that problems loading the opportunity grid, inspection, and/or forecasting modules should have been mitigated, but we are still conducting a comprehensive review to verify that all customers are fixed. The next status update will be after the fix has been verified across all customers.
  • Time: Nov. 1, 2023, 4:51 p.m.
    Status: Investigating
    Update: Some customers have reported errors when loading Opportunity Inspection or Forecasting

Updates:

  • Time: Nov. 3, 2023, 2:15 p.m.
    Status: Postmortem
    Update: An error in handling a particular type of team selling configuration caused Opportunity Inspection and Forecasting to fail to load for about 5% of Clari customers. The impacted customers were a subset of those who had just been upgraded to RevDB-powered versions of those features. Customer impact began between 6:24 and 7:26 AM PDT \(13:24 to 14:26 UTC\) on November 1, 2023 as they were upgraded. All affected customers were rolled back to the prior configuration by 10:45 AM PDT \(17:45 UTC\), resolving the issue. No customer data was affected by this incident.
  • Time: Nov. 1, 2023, 5:56 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Nov. 1, 2023, 5:35 p.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. At this time we believe that problems loading the opportunity grid, inspection, and/or forecasting modules should have been mitigated, but we are still conducting a comprehensive review to verify that all customers are fixed. The next status update will be after the fix has been verified across all customers.
  • Time: Nov. 1, 2023, 4:51 p.m.
    Status: Investigating
    Update: Some customers have reported errors when loading Opportunity Inspection or Forecasting

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
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