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Is there an Clari outage?

Clari status: Systems Active

Last checked: 6 minutes ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 2 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: Dec. 21, 2023, 12:44 a.m.
    Status: Postmortem
    Update: A backlog on one of our services used for loading data from Salesforce into Clari started on Friday, December 8th. The problem was not noticed until Monday morning \(US time\) and was fixed within a few hours. All backlogs had cleared by 2023-12-11 22:00 UTC. No customer data was at risk during this incident.
  • Time: Dec. 12, 2023, 6:51 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been fully resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.
  • Time: Dec. 11, 2023, 10:15 p.m.
    Status: Monitoring
    Update: The incident has been resolved and all services have been fully restored. The ETL pipelines have recovered.
  • Time: Dec. 11, 2023, 10:15 p.m.
    Status: Monitoring
    Update: The incident has been resolved and all services have been fully restored. The ETL pipelines have recovered.
  • Time: Dec. 11, 2023, 3:48 p.m.
    Status: Investigating
    Update: Clari has detected that the RevDB data pipeline is lagging by up to a day for some customers. Our engineering team is actively investigating.
  • Time: Dec. 11, 2023, 3:48 p.m.
    Status: Investigating
    Update: Clari has detected that the RevDB data pipeline is lagging by up to a day for some customers. Our engineering team is actively investigating.

Updates:

  • Time: Dec. 22, 2023, 4:20 p.m.
    Status: Postmortem
    Update: On December 8, 2023 around 01:00 UTC, a product update prevented the Capture module from loading for about 10% of our customers. We were able to fix the problem with a further update around 12:30 UTC the same day. No customer data was impacted during this incident.
  • Time: Dec. 8, 2023, 12:27 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.
  • Time: Dec. 8, 2023, 9:50 a.m.
    Status: Identified
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: Dec. 8, 2023, 8:04 a.m.
    Status: Identified
    Update: Clari Capture module is not loading for a subset of customers. Our engineering teams have identified the issue and are implementing a fix.

Updates:

  • Time: Dec. 22, 2023, 4:20 p.m.
    Status: Postmortem
    Update: On December 8, 2023 around 01:00 UTC, a product update prevented the Capture module from loading for about 10% of our customers. We were able to fix the problem with a further update around 12:30 UTC the same day. No customer data was impacted during this incident.
  • Time: Dec. 8, 2023, 12:27 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted customers. A summary of the incident will be posted within the next three US business days.
  • Time: Dec. 8, 2023, 9:50 a.m.
    Status: Identified
    Update: Our engineering teams have resolved the issue and we are monitoring the fix.
  • Time: Dec. 8, 2023, 8:04 a.m.
    Status: Identified
    Update: Clari Capture module is not loading for a subset of customers. Our engineering teams have identified the issue and are implementing a fix.

Updates:

  • Time: Dec. 19, 2023, 3:56 p.m.
    Status: Postmortem
    Update: While upgrading the Copilot annotation system Clari Copilot API  stopped returning the transcript.annotations field in the call-details endpoint of Copilot’s REST api from 2023-11-17 to 2023-12-07. Annotation information exposed in the metrics.categories field was not affected during this incident. [https://api-doc.copilot.clari.com/](https://api-doc.copilot.clari.com/)
  • Time: Dec. 7, 2023, 9:01 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Dec. 7, 2023, 10:25 a.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. Annotations for recent calls are not being returned by copilot rest-api. The next status update will be after the fix has been applied.

Updates:

  • Time: Dec. 19, 2023, 3:56 p.m.
    Status: Postmortem
    Update: While upgrading the Copilot annotation system Clari Copilot API  stopped returning the transcript.annotations field in the call-details endpoint of Copilot’s REST api from 2023-11-17 to 2023-12-07. Annotation information exposed in the metrics.categories field was not affected during this incident. [https://api-doc.copilot.clari.com/](https://api-doc.copilot.clari.com/)
  • Time: Dec. 7, 2023, 9:01 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
  • Time: Dec. 7, 2023, 10:25 a.m.
    Status: Identified
    Update: Our engineering teams have identified the issue and are implementing a fix. Annotations for recent calls are not being returned by copilot rest-api. The next status update will be after the fix has been applied.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
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