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Is there an Clari outage?

Clari status: Systems Active

Last checked: 8 minutes ago

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Clari outages and incidents

Outage and incident data over the last 30 days for Clari.

There have been 2 outages or incidents for Clari in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Clari

Outlogger tracks the status of these components for Xero:

Component Status

Latest Clari outages and incidents.

View the latest incidents for Clari and check for official updates:

Updates:

  • Time: Dec. 1, 2023, 8:39 p.m.
    Status: Postmortem
    Update: On November 29th 2023, at around 10:00 UTC, we detected delays in the generation of Copilot call Smart Summaries that affected some of our customers. This was caused by a service disruption on Azure’s OpenAI service. We created the delayed call summaries once the service was functional and validated that the customers were able to access Smart Summaries by 16:00 UTC on November 29th 2023. No customer data was at risk during this incident.
  • Time: Dec. 1, 2023, 8:39 p.m.
    Status: Postmortem
    Update: On November 29th 2023, at around 10:00 UTC, we detected delays in the generation of Copilot call Smart Summaries that affected some of our customers. This was caused by a service disruption on Azure’s OpenAI service. We created the delayed call summaries once the service was functional and validated that the customers were able to access Smart Summaries by 16:00 UTC on November 29th 2023. No customer data was at risk during this incident.
  • Time: Nov. 29, 2023, 4:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 29, 2023, 4:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 29, 2023, 3:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 29, 2023, 3:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 29, 2023, 3:43 p.m.
    Status: Investigating
    Update: Some users have reported that they are unable to see the smart summaries of recent calls. We are currently investigating the issue.
  • Time: Nov. 29, 2023, 3:43 p.m.
    Status: Investigating
    Update: Some users have reported that they are unable to see the smart summaries of recent calls. We are currently investigating the issue.

Updates:

  • Time: Nov. 21, 2023, 11:47 p.m.
    Status: Postmortem
    Update: An upgrade to a core Java library caused an internal flag to be incorrectly set which led to the corresponding error banner. Aside from the misleading problem indication, there were no customer impacts from this problem. This issue did not affect data accuracy or integrity except for this particular internal flag.
  • Time: Nov. 21, 2023, 7:24 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been fully resolved. A summary of the incident will be posted within the next three US business days.
  • Time: Nov. 18, 2023, 12:37 a.m.
    Status: Monitoring
    Update: While investigating the erroneously displayed banner, our engineering team found several other opportunities to improve our systems. These are proactive efforts with no known customer or data impacts. These improvements will be tested over the weekend, and deployed on Monday. This incident will remain in ‘Monitoring’ status until this final deployment is made.
  • Time: Nov. 17, 2023, 4:55 p.m.
    Status: Monitoring
    Update: Our engineering teams have implemented a temporary fix for the misleading error banner. We are now working to solve the underlying source of the mistaken report. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
  • Time: Nov. 17, 2023, 4:11 p.m.
    Status: Investigating
    Update: Our platform is mistakenly reporting to many users that their Salesforce service account connection is broken. This red banner is NOT correct. Our engineering team is actively investigating the source of this broken notification.

Updates:

  • Time: Nov. 21, 2023, 11:47 p.m.
    Status: Postmortem
    Update: An upgrade to a core Java library caused an internal flag to be incorrectly set which led to the corresponding error banner. Aside from the misleading problem indication, there were no customer impacts from this problem. This issue did not affect data accuracy or integrity except for this particular internal flag.
  • Time: Nov. 21, 2023, 7:24 p.m.
    Status: Resolved
    Update: We have confirmed the issue has been fully resolved. A summary of the incident will be posted within the next three US business days.
  • Time: Nov. 18, 2023, 12:37 a.m.
    Status: Monitoring
    Update: While investigating the erroneously displayed banner, our engineering team found several other opportunities to improve our systems. These are proactive efforts with no known customer or data impacts. These improvements will be tested over the weekend, and deployed on Monday. This incident will remain in ‘Monitoring’ status until this final deployment is made.
  • Time: Nov. 17, 2023, 4:55 p.m.
    Status: Monitoring
    Update: Our engineering teams have implemented a temporary fix for the misleading error banner. We are now working to solve the underlying source of the mistaken report. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.
  • Time: Nov. 17, 2023, 4:11 p.m.
    Status: Investigating
    Update: Our platform is mistakenly reporting to many users that their Salesforce service account connection is broken. This red banner is NOT correct. Our engineering team is actively investigating the source of this broken notification.

Updates:

  • Time: Nov. 14, 2023, 1:31 p.m.
    Status: Postmortem
    Update: This incident was another aspect of the "[ETL pipelines are lagging](https://clari.statuspage.io/incidents/zqwclb70tfsn)" incident. Please refer there for the post-incident summary.
  • Time: Nov. 10, 2023, 4:08 a.m.
    Status: Resolved
    Update: We determined that this incident was an aspect of "ETL pipelines are lagging" and will provide further updates there. See https://clari.statuspage.io/incidents/zqwclb70tfsn
  • Time: Nov. 9, 2023, 7:40 p.m.
    Status: Monitoring
    Update: We have resolved the issue and are continuing to monitor to ensure that updates are flowing between Clari and Salesforce
  • Time: Nov. 9, 2023, 6:56 p.m.
    Status: Investigating
    Update: Some customers may experience delays between making changes in Clari that are pushed to Salesforce and those changes being reflected back within Clari for all users.

Updates:

  • Time: Nov. 14, 2023, 1:31 p.m.
    Status: Postmortem
    Update: This incident was another aspect of the "[ETL pipelines are lagging](https://clari.statuspage.io/incidents/zqwclb70tfsn)" incident. Please refer there for the post-incident summary.
  • Time: Nov. 10, 2023, 4:08 a.m.
    Status: Resolved
    Update: We determined that this incident was an aspect of "ETL pipelines are lagging" and will provide further updates there. See https://clari.statuspage.io/incidents/zqwclb70tfsn
  • Time: Nov. 9, 2023, 7:40 p.m.
    Status: Monitoring
    Update: We have resolved the issue and are continuing to monitor to ensure that updates are flowing between Clari and Salesforce
  • Time: Nov. 9, 2023, 6:56 p.m.
    Status: Investigating
    Update: Some customers may experience delays between making changes in Clari that are pushed to Salesforce and those changes being reflected back within Clari for all users.

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Frequently Asked Questions - Clari

Is there a Clari outage?
The current status of Clari is: Systems Active
Where can I find the official status page of Clari?
The official status page for Clari is here
How can I get notified if Clari is down or experiencing an outage?
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