Is there an RetailOps outage?

RetailOps status: Systems Active

Last checked: 6 minutes ago

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RetailOps outages and incidents

Outage and incident data over the last 30 days for RetailOps.

There have been 0 outages or incidents for RetailOps in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for RetailOps

Outlogger tracks the status of these components for Xero:

Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Compute Engine Active
Label Processors Active
Login Services Active
Media Services Active
RetailOps Core API Active
Search services Active
Ship Sessions Active
Shopify Admin Active
Shopify API & Mobile Active
Component Status
Google Cloud Platform Google Cloud Networking Active
Google Cloud Platform Google Compute Engine Active
Label Processors Active
Login Services Active
Media Services Active
RetailOps Core API Active
Search services Active
Ship Sessions Active
Shopify Admin Active
Shopify API & Mobile Active

Latest RetailOps outages and incidents.

View the latest incidents for RetailOps and check for official updates:

Updates:

  • Time: May 23, 2023, 2:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 23, 2023, 7:06 a.m.
    Status: Monitoring
    Update: All services have returned to normal operation.
  • Time: May 23, 2023, 4:13 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 23, 2023, 2:40 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 23, 2023, 2:40 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 23, 2023, 2:39 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 24, 2022, 4:28 p.m.
    Status: Resolved
    Update: Search service continues to function as normal and the small number of degraded indices have finished being rebuilt. This incident has been resolved.
  • Time: March 23, 2022, 9:54 p.m.
    Status: Monitoring
    Update: Search indices are up to date except for a small number that were acutely affected and are currently being rebuilt. Those indices should be up to date in the next few hours.
  • Time: March 23, 2022, 8:21 p.m.
    Status: Identified
    Update: Search indices are again functional, but data since ~10:00 is likely not loaded yet. That data will catch up over the next 1-2 hours.
  • Time: March 23, 2022, 5:17 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 23, 2022, 5:16 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: March 23, 2022, 5:14 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Jan. 12, 2022, 1:22 a.m.
    Status: Resolved
    Update: The Shopify API outage appears to have been resolved.
  • Time: Jan. 11, 2022, 11:31 p.m.
    Status: Identified
    Update: The Shopify API is currently down and we are unable to successfully make requests to execute actions like inventory, catalog, and order updates, among others. We are monitoring the status of this external API and will update once Shopify has resolved the outage.

Updates:

  • Time: Dec. 14, 2021, 7 p.m.
    Status: Resolved
    Update: This issue has been resolved and all function restored. We will continue to monitor going forward.
  • Time: Dec. 14, 2021, 6:42 p.m.
    Status: Monitoring
    Update: We are investigating latency issues communicating with label processors presently.
  • Time: Dec. 14, 2021, 5:32 p.m.
    Status: Identified
    Update: Issue has been identified and resolved. Various background processes are catching up presently. We are continuing to monitor the recovery of the system.
  • Time: Dec. 14, 2021, 5:30 p.m.
    Status: Investigating
    Update: Issue has been identified and resolved. Various background processes are catching up presently. We are continuing to monitor the recovery of the system.
  • Time: Dec. 14, 2021, 5:02 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 23, 2021, 8:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 23, 2021, 8:02 p.m.
    Status: Monitoring
    Update: The incident is believed to be resolved, but we are monitoring the situation.
  • Time: June 23, 2021, 7:26 p.m.
    Status: Investigating
    Update: We have identified the issue and are working on a resolution.

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Frequently Asked Questions - RetailOps

Is there a RetailOps outage?
The current status of RetailOps is: Systems Active
Where can I find the official status page of RetailOps?
The official status page for RetailOps is here
How can I get notified if RetailOps is down or experiencing an outage?
To get notified of any status changes to RetailOps, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of RetailOps every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does RetailOps do?
RetailOps offers a comprehensive retail and eCommerce software solution, providing tailored tools to help businesses grow and succeed.

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