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Is there an Heap outage?

Heap status: Systems Active

Last checked: 4 minutes ago

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Heap outages and incidents

Outage and incident data over the last 30 days for Heap.

There have been 5 outages or incidents for Heap in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Heap

Outlogger tracks the status of these components for Xero:

App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Component Status
App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active

Latest Heap outages and incidents.

View the latest incidents for Heap and check for official updates:

Updates:

  • Time: Nov. 21, 2024, 4:31 a.m.
    Status: Resolved
    Update: Latency is resolved.
  • Time: Nov. 21, 2024, 4:09 a.m.
    Status: Identified
    Update: Data is now flowing normally through to the app. Some connect syncs may still have stale data.
  • Time: Nov. 21, 2024, 3:19 a.m.
    Status: Identified
    Update: Latency is returning to normal levels, and data is now flowing through to the app. Connect syncs may still have stale data. Will provide another update in the next hour.
  • Time: Nov. 21, 2024, 1:57 a.m.
    Status: Identified
    Update: We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Connect syncs that run at this time may sync stale data. Our engineers are working on the fix. We'll be posting another update within 60 mins.

Updates:

  • Time: Nov. 20, 2024, 5:33 a.m.
    Status: Resolved
    Update: This incident has been resolved, latency is back to normal level.
  • Time: Nov. 20, 2024, 4:52 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 20, 2024, 4:01 a.m.
    Status: Identified
    Update: We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. A fix has been deployed and we are monitoring latency catching up. We'll post another update within 60 mins.

Updates:

  • Time: Nov. 20, 2024, 5:33 a.m.
    Status: Resolved
    Update: This incident has been resolved, latency is back to normal level.
  • Time: Nov. 20, 2024, 4:52 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the result.
  • Time: Nov. 20, 2024, 3:59 a.m.
    Status: Identified
    Update: A fix has been implemented and we are monitoring as latency catches up.
  • Time: Nov. 20, 2024, 3:21 a.m.
    Status: Identified
    Update: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Updates:

  • Time: Nov. 4, 2024, 5:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 4, 2024, 2:38 p.m.
    Status: Monitoring
    Update: The connect syncs are recovering slower than anticipated and some customers might still experience delays. Our engineering team is monitoring and will post another update once the syncs fully recover.

Updates:

  • Time: Nov. 4, 2024, 7:39 a.m.
    Status: Resolved
    Update: The issue has been resolved and the syncs are recovering from the maintenance window.
  • Time: Nov. 4, 2024, 6:54 a.m.
    Status: Identified
    Update: Connect syncs are currently delayed. Our engineering team is working on a fix and will post an update within 1 hour.

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Frequently Asked Questions - Heap

Is there a Heap outage?
The current status of Heap is: Systems Active
Where can I find the official status page of Heap?
The official status page for Heap is here
How can I get notified if Heap is down or experiencing an outage?
To get notified of any status changes to Heap, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Heap every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Heap do?
Heap is a digital insights platform that provides comprehensive user behavior data, uncovering hidden insights that other tools miss.

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