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Is there an Heap outage?

Heap status: Systems Active

Last checked: 51 seconds ago

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Heap outages and incidents

Outage and incident data over the last 30 days for Heap.

There have been 5 outages or incidents for Heap in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Heap

Outlogger tracks the status of these components for Xero:

App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Component Status
App Active
Data Collection Active
Heap Connect Active
Integrations - Destinations Active
Integrations - Sources Active
Notifications and Alerts Active
Session Replay Active
Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active
Active
Cloudfront Active
EC2 Active
ECS Active
EMR Active
S3 Active
SQS Active

Latest Heap outages and incidents.

View the latest incidents for Heap and check for official updates:

Updates:

  • Time: Oct. 24, 2024, 9:20 p.m.
    Status: Resolved
    Update: The issue with logging into the Heap application has been resolved. If you continue to experience this issue, please try clearing your cookies. We apologize for the inconvenience.
  • Time: Oct. 24, 2024, 8:42 p.m.
    Status: Investigating
    Update: Engineering is continuing to investigate the issue. We will post another update in thirty minutes.
  • Time: Oct. 24, 2024, 8:11 p.m.
    Status: Investigating
    Update: We are currently investigating issues with logging into the Heap application. If you experience this issue, please try clearing your cookies. We will post another update in thirty minutes.

Updates:

  • Time: Oct. 11, 2024, 5:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 11, 2024, 4:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 11, 2024, 3:16 p.m.
    Status: Identified
    Update: Our engineering team has identified an issue with Connect syncs that is causing delays in data synced downstream. The team is working on a fix. We will post an update in one hour.

Updates:

  • Time: Sept. 23, 2024, 5:20 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Sept. 23, 2024, 5:08 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 23, 2024, 4:37 p.m.
    Status: Identified
    Update: The issue has been identified and a fix rolled out. We will continue to monitor.
  • Time: Sept. 23, 2024, 4:30 p.m.
    Status: Investigating
    Update: We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Updates:

  • Time: Sept. 13, 2024, 12:21 a.m.
    Status: Resolved
    Update: The data that was skipped during the incident has been reloaded.
  • Time: Sept. 12, 2024, 5:52 p.m.
    Status: Monitoring
    Update: New data is now being ingested normally while we continue to work on restoring the data that was skipped during the period of latency
  • Time: Sept. 12, 2024, 5:50 p.m.
    Status: Identified
    Update: New data is now being ingested normally while we continue to work on restoring the data that was skipped during the period of latency.
  • Time: Sept. 12, 2024, 4:50 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue
  • Time: Sept. 12, 2024, 3:10 p.m.
    Status: Identified
    Update: Our EU platform is currently experiencing delays in user data being available in the app. You may notice missing data in your reports and user data synced from Heap connect will be stale for impacted customers. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue. We'll be posting another update in 60 mins.

Updates:

  • Time: Sept. 4, 2024, 2:05 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 3, 2024, 8:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. Customers can expect the app's data latency to gradually reduce over the next few hours.
  • Time: Sept. 3, 2024, 6:06 p.m.
    Status: Investigating
    Update: We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

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Frequently Asked Questions - Heap

Is there a Heap outage?
The current status of Heap is: Systems Active
Where can I find the official status page of Heap?
The official status page for Heap is here
How can I get notified if Heap is down or experiencing an outage?
To get notified of any status changes to Heap, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Heap every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Heap do?
Heap is a digital insights platform that provides comprehensive user behavior data, uncovering hidden insights that other tools miss.

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