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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 8 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: April 24, 2024, 10:45 p.m.
    Status: Resolved
    Update: We have identified and corrected the cause of this issue. Folders, search results, and page loads should be performing as normal. Thank you for your patience!
  • Time: April 24, 2024, 10:19 p.m.
    Status: Investigating
    Update: We're looking into reports of slow loading across the app. Features like Search and folders may be slow to load. This should impact fewer than 10% of customers. We'll update here when we have more information.

Updates:

  • Time: April 22, 2024, 2:17 p.m.
    Status: Resolved
    Update: We've been able to resolve the issues with slow page loads across Help Scout, and availability of the Docs platform. We appreciate your patience and welcome you to reach out to Help Scout Support via [email protected] with any follow-up questions.
  • Time: April 22, 2024, 2:02 p.m.
    Status: Investigating
    Update: We're looking into reports of slow page loads across the app along with Docs sites availability. We'll update here when we have more information.

Updates:

  • Time: April 22, 2024, 11:01 a.m.
    Status: Resolved
    Update: We’ve been alerted to a problem with Help Scout Docs.

Updates:

  • Time: April 19, 2024, 4:42 p.m.
    Status: Resolved
    Update: We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via [email protected] with any follow-up questions.
  • Time: April 19, 2024, 4:16 p.m.
    Status: Identified
    Update: We've identified the source of the issue, and we're working on remediation; periodic slowness may continue in the meantime.
  • Time: April 19, 2024, 3:49 p.m.
    Status: Investigating
    Update: We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.
  • Time: April 19, 2024, 3:14 p.m.
    Status: Investigating
    Update: We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.
  • Time: April 19, 2024, 2:42 p.m.
    Status: Investigating
    Update: We continue to investigate the slow page loads across Help Scout. Thanks for bearing with us.
  • Time: April 19, 2024, 2:20 p.m.
    Status: Investigating
    Update: We're looking into reports of slow page loads across the app. We'll update here when we have more information.

Updates:

  • Time: April 3, 2024, 1:47 p.m.
    Status: Resolved
    Update: Docs connection issues have now been resolved - please reach out to Help Scout Support if you are experiencing any further issues.
  • Time: April 3, 2024, 1:29 p.m.
    Status: Monitoring
    Update: We have identified the cause of the connection issue and have launched a fix. We are monitoring to ensure stability.
  • Time: April 3, 2024, 1:24 p.m.
    Status: Investigating
    Update: We’ve been alerted to a problem with Help Scout Docs - we’re investigating.

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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