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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 5 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: June 24, 2024, 9:13 p.m.
    Status: Resolved
    Update: Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours and are very sorry for the trouble today. Please reach out if you continue to experience any problems across Help Scout.
  • Time: June 24, 2024, 8:16 p.m.
    Status: Investigating
    Update: We're still investigating the situation and will share updates as we have them. Thank you for your patience!
  • Time: June 24, 2024, 7:37 p.m.
    Status: Investigating
    Update: We're still investigating the situation and will share updates as we have them.
  • Time: June 24, 2024, 7:02 p.m.
    Status: Investigating
    Update: We're still investigating the situation with delays in the Inbox, and will share updates as we have them.
  • Time: June 24, 2024, 6:28 p.m.
    Status: Investigating
    Update: We're still actively investigating the delays we've seen with Inbox. We'll share more updates as we have them, and we appreciate your patience.
  • Time: June 24, 2024, 5:51 p.m.
    Status: Investigating
    Update: We're continuing to investigate Inbox delays. Thank you for bearing with us.
  • Time: June 24, 2024, 5:20 p.m.
    Status: Investigating
    Update: We're investigating a problem with email delivery. Your Help Scout inbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

Updates:

  • Time: June 12, 2024, 11:13 a.m.
    Status: Resolved
    Update: All Help Scout services are now stable, so we are closing this issue. Today's problems were caused by a disruption at a third-party service provider, leading to service degradation across the Help Scout platform. We will continue to monitor the situation, but if you experience any further issues, please contact us at [email protected].
  • Time: June 12, 2024, 10:32 a.m.
    Status: Identified
    Update: We're still seeing delays across the Web app, including search, folders and the Docs editor. We've identified the issue and we're working on a fix. We'll post another update when services are back to normal.
  • Time: June 12, 2024, 10:13 a.m.
    Status: Investigating
    Update: Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.

Updates:

  • Time: June 3, 2024, 11:15 p.m.
    Status: Resolved
    Update: This incident has been resolved. AI Drafts are operating correctly and so we're closing this one out. Thanks for your patience!
  • Time: June 3, 2024, 11:02 p.m.
    Status: Monitoring
    Update: Our 3rd party provider introduced a fix and AI Drafts should now be working correctly. We're keeping this incident in "Monitoring" for the time being and will send an alert when it's moved to "Resolved".
  • Time: June 3, 2024, 10:28 p.m.
    Status: Identified
    Update: AI Drafts is experiencing issues with draft generation due to an incident occurring with an upstream 3rd party provider. We'll update our status page as soon as we have more information on a resolution. Thanks for your patience!

Updates:

  • Time: June 3, 2024, 4:14 p.m.
    Status: Resolved
    Update: We've been able to implement a fix and are seeing app performance improve. We'll continue to keep an eye on things just in case, but feel free to reach out to us at [email protected] if you see further issues.
  • Time: June 3, 2024, 3:47 p.m.
    Status: Identified
    Update: We've been able to identify the source of the issue and are working on a solution.
  • Time: June 3, 2024, 3:12 p.m.
    Status: Investigating
    Update: We're still investigating issues with app slowness - we appreciate your patience and will share updates once we have them.
  • Time: June 3, 2024, 2:31 p.m.
    Status: Investigating
    Update: We've noticed an issue with general app performance and are actively investigating.

Updates:

  • Time: April 25, 2024, 5:06 p.m.
    Status: Resolved
    Update: We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via [email protected] with any follow-up questions.
  • Time: April 25, 2024, 4:56 p.m.
    Status: Investigating
    Update: We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here when we have more information.

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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