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Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: 6 minutes ago

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Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: July 2, 2023, 5:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 2, 2023, 10:13 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 2, 2023, 7:35 a.m.
    Status: Identified
    Update: We have identified the issue and working on applying the planned changes and resuming the pipeline. The ETA for data freshness to resume is 4 hours.
  • Time: July 2, 2023, 6:22 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 2, 2023, 6:21 a.m.
    Status: Investigating
    Update: We are facing a degradation in our analytics pipeline because of which Issues analytics data is stale and refreshed till 1st July, 2023 on PowerBI Support analytics app, Analytics API and Dashboard analytics We are investigating the issue and will have an update soon.
  • Time: July 2, 2023, 6:13 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 2, 2023, 5:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 2, 2023, 10:13 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 2, 2023, 7:35 a.m.
    Status: Identified
    Update: We have identified the issue and working on applying the planned changes and resuming the pipeline. The ETA for data freshness to resume is 4 hours.
  • Time: July 2, 2023, 6:22 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 2, 2023, 6:21 a.m.
    Status: Investigating
    Update: We are facing a degradation in our analytics pipeline because of which Issues analytics data is stale and refreshed till 1st July, 2023 on PowerBI Support analytics app, Analytics API and Dashboard analytics We are investigating the issue and will have an update soon.
  • Time: July 2, 2023, 6:13 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 2, 2023, 9:22 a.m.
    Status: Resolved
    Update: This issue has been resolved. The dashboard analytics page is working as expected.
  • Time: June 2, 2023, 9:21 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 2, 2023, 9:21 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 2, 2023, 9:08 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 2, 2023, 9:08 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 2, 2023, 8:39 a.m.
    Status: Investigating
    Update: We are currently experiencing an outage on our Dashboard Analytics page. Based on preliminary investigation this seems to be a problem at Cumul's end. Cumul is a third-party vendor and our team has reached out to our CSMs to find a fix as soon as possible.
  • Time: June 2, 2023, 8:39 a.m.
    Status: Investigating
    Update: We are currently experiencing an outage on our Dashboard Analytics page. Based on preliminary investigation this seems to be a problem at Cumul's end. Cumul is a third-party vendor and our team has reached out to our CSMs to find a fix as soon as possible.

Updates:

  • Time: June 2, 2023, 1:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2023, 3:17 a.m.
    Status: Identified
    Update: Since the problem has been partially resolved, a few internal jobs still might fail. The engineering team has planned the fix for 2nd June (today) IST.
  • Time: June 1, 2023, 7:50 p.m.
    Status: Identified
    Update: This has impacted CSV reports [daily audit reports]. This problem is partially resolved.
  • Time: June 1, 2023, 7:48 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: June 2, 2023, 1:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 2, 2023, 3:17 a.m.
    Status: Identified
    Update: Since the problem has been partially resolved, a few internal jobs still might fail. The engineering team has planned the fix for 2nd June (today) IST.
  • Time: June 1, 2023, 7:50 p.m.
    Status: Identified
    Update: This has impacted CSV reports [daily audit reports]. This problem is partially resolved.
  • Time: June 1, 2023, 7:48 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

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Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

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