Company Logo

Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: 9 minutes ago

Get notified about any outages, downtime or incidents for Helpshift and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: Aug. 21, 2023, 7:40 p.m.
    Status: Resolved
    Update: The lag is now back to normal. This issue is resolved.
  • Time: Aug. 21, 2023, 5:33 p.m.
    Status: Monitoring
    Update: The lag is back to normal. We are monitoring the situation.
  • Time: Aug. 21, 2023, 4:25 p.m.
    Status: Investigating
    Update: Noticing an increased delay in webhook delivery from Helpshift, due to a spike in traffic

Updates:

  • Time: July 20, 2023, 9:37 a.m.
    Status: Resolved
    Update: This is resolved. Issue has been fixed now.
  • Time: July 20, 2023, 9:10 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 20, 2023, 9:10 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 20, 2023, 9:10 a.m.
    Status: Investigating
    Update: We’re experiencing a service outage with new issues on dashboard unable to respond. Our team is currently working to restore the service. We apologize for any inconvenience. Some users may be affected. .We are releasing a fix by 10:00 AM UTC time.

Updates:

  • Time: July 20, 2023, 9:37 a.m.
    Status: Resolved
    Update: This is resolved. Issue has been fixed now.
  • Time: July 20, 2023, 9:10 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 20, 2023, 9:10 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 20, 2023, 9:10 a.m.
    Status: Investigating
    Update: We’re experiencing a service outage with new issues on dashboard unable to respond. Our team is currently working to restore the service. We apologize for any inconvenience. Some users may be affected. .We are releasing a fix by 10:00 AM UTC time.

Updates:

  • Time: July 3, 2023, 3:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 3, 2023, 3:23 p.m.
    Status: Investigating
    Update: Verified on our customers Help Center pages and it seems to be working just fine there.
  • Time: July 3, 2023, 3:23 p.m.
    Status: Investigating
    Update: Our public Help Center is down, getting 503 error, service is unavailable https://support.helpshift.com/hc/

Updates:

  • Time: July 3, 2023, 3:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 3, 2023, 3:23 p.m.
    Status: Investigating
    Update: Verified on our customers Help Center pages and it seems to be working just fine there.
  • Time: July 3, 2023, 3:23 p.m.
    Status: Investigating
    Update: Our public Help Center is down, getting 503 error, service is unavailable https://support.helpshift.com/hc/

Check the status of similar companies and alternatives to Helpshift

Discord
Discord

Systems Active

Aircall
Aircall

Systems Active

Sinch
Sinch

Systems Active

CallRail
CallRail

Issues Detected

Phone.com
Phone.com

Systems Active

Mattermost
Mattermost

Systems Active

Dubber
Dubber

Systems Active

getstream.io
getstream.io

Systems Active

Netomi
Netomi

Systems Active

Convoso
Convoso

Systems Active

Plex
Plex

Systems Active

Sedna Systems
Sedna Systems

Systems Active

Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free