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Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: 8 minutes ago

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Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: July 8, 2024, 12:55 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 8, 2024, 12:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 8, 2024, 11:57 a.m.
    Status: Investigating
    Update: An issue with a third-party vendor currently impacts our issue filing on the Contact Us page in the Help Center. We are discussing the matter with the third party's technical team.

Updates:

  • Time: May 31, 2024, 10:29 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 31, 2024, 8:55 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 31, 2024, 8:33 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 31, 2024, 8:20 a.m.
    Status: Investigating
    Update: We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

Updates:

  • Time: May 27, 2024, 6:13 p.m.
    Status: Resolved
    Update: We're pleased to inform you that the incident affecting the Outbound Mail Delivery system has been successfully resolved. We apologize for any inconvenience this has caused, and we appreciate your patience and understanding during this time. If you encounter any additional issues or have any questions, please do not hesitate to contact our support team ([email protected]). I appreciate your cooperation.
  • Time: May 27, 2024, 4:26 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: May 27, 2024, 3:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 27, 2024, 3:31 p.m.
    Status: Identified
    Update: We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

Updates:

  • Time: May 27, 2024, 2:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 27, 2024, 2 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 27, 2024, 1:57 p.m.
    Status: Identified
    Update: We are currently experiencing email delivery issues reported by Mailgun. We will provide updates as soon as they are available.

Updates:

  • Time: May 16, 2024, 12:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 16, 2024, 4:14 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the result.
  • Time: May 16, 2024, 1:59 a.m.
    Status: Investigating
    Update: We'd like to inform you that we've scheduled maintenance to address this issue today from 2:30 am to 3:30 am UTC. Upon completion of the maintenance, we expect resolving the performance issue with Show Logs and CSV Reports.
  • Time: May 15, 2024, 7:14 p.m.
    Status: Investigating
    Update: I would like to inform you that the Webhooks systems are successfully restored. Our team is still working on restoring to normal performance levels for other two components (Show logs and CSV Reports).
  • Time: May 15, 2024, 6:36 p.m.
    Status: Investigating
    Update: We are currently experiencing performance issues with Show Logs, CSV Reports and Webhooks. We are continuing to investigate this issue.
  • Time: May 15, 2024, 4:50 p.m.
    Status: Investigating
    Update: We are currently experiencing performance issues with Show Logs and CSV Reports. Our team is currently working to restore normal performance levels. We're sincerely sorry for any inconvenience.

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Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

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